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Robert Half Logo Robert Half · Customer Service

Customer Service Rep

United States, Miami · Job Posted June 09, 2026
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Job Description

We are seeking a detail-oriented and customer-focused professional to support daily booking and reservation operations. This role is responsible for processing bookings accurately and efficiently across internal systems and related platforms while delivering a high level of service to guests and clients.

Job Responsibility

  • Perform daily production work related to processing bookings in internal systems and subordinate systems with a high degree of accuracy and quality
  • Process reservations, revisions, cancellations, booking notes, and all other booking-related activities using the reservation system
  • Apply company policies and procedures effectively to all bookings
  • Deliver exceptional guest service across all communication channels in a professional, calm, and courteous manner
  • Serve as the primary point of contact for service-related inquiries via phone, email, and website chat
  • Support departmental revenue goals by identifying opportunities to upsell or add value to existing bookings
  • Provide backup support for reservation sales calls during peak periods as directed by management
  • Maintain strong knowledge of the company’s products and services
  • Communicate issues, concerns, and recommended resolutions to the supervisor in a timely manner
  • Assist guests and travel advisors with troubleshooting related to online account access and other external systems
  • Follow all company policies, procedures, and service standards
  • Perform additional duties as assigned by management

Requirements

  • Previous contact center or call center customer service experience required
  • Strong multitasking skills with the ability to manage multiple systems and customer interactions efficiently
  • Excellent verbal and written communication skills with a polished and professional demeanor
  • Basic proficiency in Microsoft Office applications
  • Ability to provide high-quality customer support in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Comfortable working in a full-time remote environment
  • Must be eligible to work remotely in one of the following states: Arkansas, Arizona, Colorado, Florida, Louisiana, Minnesota, Texas, or Wisconsin

What we offer

  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • free online training
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