Customer Service Rep

• Receives, processes and coordinates orders, requests for quotation, returns, and credits in a manner consistent with company policies and standards
• Works with sales, credit, inventory control, warehousing personnel, fabrication shop and other various departments to facilitate the needs of the customer
• Minimizes the number of shipments while minimizing expenses incurred to meet the delivery requirements of the customer
• Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments by taking ownership of the situation
• Understands the technical aspects of products and services to a degree that effectively facilitates the order process
• Increase sales by emphasizing promotions and add on sales at the point of order through product knowledge and opportunity recognition
• Follows up with customers to ensure they are kept informed of the status of their request
• Cultivates and maintain relationships with customers and suppliers with regard to service
• Completes training curriculum while demonstrating an acceptable level of competence as defined by management
• Performs other duties as assigned

• Demonstrated strong verbal and written communication in a professional manner
• Minimum of 1 year in customer service or sales experience
• Demonstrated strong computer skills (JDE and HydraList experience preferred)
• Basic computer skills
• Microsoft Windows and Office products are a plus
• 1 year working in a multitask environment while under time constraints
• Basic arithmetic skills
• Works well with whole numbers, fractions, decimals and measurements
• Ability to read blueprints and/or measurements is preferred
• English is required for the U.S
• Spanish and Portuguese is required for Latin America

• Ability to read blueprints and/or measurements is preferred
• Microsoft Windows and Office products are a plus
• JDE and HydraList experience preferred

Medical, Dental, Flexible Spending Accounts, Vacation, Holidays, Life Insurance, 401k, Tuition Reimbursement, Fitness Center Reimbursement, Boot Reimbursement