Customer Service Rep

• Talks with customers by phone and receives orders for office use products and prep calls to transfer new prescriptions to Tampa or Las Vegas pharmacist or responds to customer questions and/or requests for information including billing, order status, delivery status, etc.
• Answers telephone and directs calls to pharmacists and/or other pharmacy personnel, or takes necessary messages
• Emails customer product information requests, product literature, and customer training on myAnazao to appropriate Sales Territory representative
• Receives office use orders and prescriptions from pharmacist for processing into pharmacy computer system. Enters information into computer system accurately for pharmacy to fill medications
• Receives and processes prescriptions via fax, mail and online ordering systems.
• Verifies and/or updates accuracy of patient information
• i.e. address, allergies, etc.
• Ensures security of Protected Health Information as per HIPAA requirements
• Enters new prescription orders into the computer system and enters credit card payment for patient pay prescriptions when appropriate. Communicates with customer desired ship type when receiving verbal order if applicable
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Follows reconciliation and reporting procedures for reporting to local, state and federal governing authorities as required by law by checking PDMP for patient prescriptions
• May serve as a role model for the purposes of training new personnel
• Maintains a clean, orderly work environment

• Current Nevada Pharmacy Technician License
• High school diploma or general education degree (GED)
• At least one year of related experience and/or training, or equivalent combination of education and experience
• Possess strong communication skills, be organized, and detail oriented
• Basic computer skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals
• Interested candidates must be enthusiastic, professional, and self-directed

certified pharmacy technician preferred but not required

• 401(k)
• health insurance coverage for you and your dependents
• paid holidays
• PTO
• Volunteer Paid Time Off