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Accurate and timely entry and processing of after-sales orders. Address customer concerns, including order status, order changes, and initial delivery time commitments. Resolve customer issues as a liaison between multiple departments, including sales, planning, and logistics. Evaluate issues and order discrepancies as communicated by the customer and work on resolving them. Provide the highest level of customer service to both external and internal customers.
Job Responsibility
Accurate and timely entry and processing of after-sales orders
Address customer concerns, including order status, order changes, and initial delivery time commitments
Resolve customer issues as a liaison between multiple departments, including sales, planning, and logistics
Evaluate issues and order discrepancies as communicated by the customer and work on resolving them
Provide the highest level of customer service to both external and internal customers
Requirements
Bachelor's degree (Fresh graduates are welcome to apply)
Good phone, verbal, and written communication skills in the English language
Must be keen on details
Knowledgeable with MS Office Applications (PowerPoint, Excel, Word)
Willing to work on shifting schedules, including night shift