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Customer Service Rep - Int

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Sensient Technologies Corporation

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Location:
Australia , Keysborough

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This is a 100% office-based Customer Service Representative (CSR) role located at Keysborough office. You will act as a vital link between customers and Sensient's internal teams (planners, shipping, quality, and sales), focusing on proactive relationship management, order accuracy, and sales support. This position requires a high level of responsibility regarding food safety and a proactive approach to maintaining the company's reputation through quality service.

Job Responsibility:

  • Sales & Service Support: Initiate and maintain sales through service, process orders (entry to follow-up), and support account managers in qualifying new prospects (needs, products, potential)
  • Order Management & Logistics: Monitor daily open order reports, track shipments directly with carriers, and work with Sensient planners to ensure on-time delivery
  • Communication & Escalation: Actively communicate with customers regarding delays and work with production/lab/shipping teams to resolve discrepancies
  • Complaint Resolution: Investigate, document, and manage customer complaints, ensuring all enquiries are entered within 24 hours of receipt
  • Quality & Regulatory Compliance: Adhere to company Food Safety Quality Management systems, regulatory standards, and customer requirements
  • Export/Admin Duties: Participate in exporting items to other Sensient sites and international customers, while assisting with front office/reception duties

Requirements:

  • Location: 100% Office-based (Keysborough)
  • Skills: Strong communication skills (phone/email), proactive problem-solving, and capability to build customer relationships
  • Knowledge: Ability to learn product data, pricing, and shipping procedures

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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