Customer Service Rep II Job at University of Rochester (Rochester)

Customer Service Rep II

Job Overview: Builds and maintains relationships with customers. Act as the HUS...

Location

United States , Lenoir City

Salary:

Not provided

Hubbell Incorporated

Expiration Date

Until further notice

Requirements

Ability to travel on business related trips
ability to move to various locations within the Company
ability to communicate
ability to work on a personal computer or other related equipment as required
BA/BS in Business or Marketing related fields and 2-4 years customer service experience preferred
Excellent listening, negotiation and presentation skills
Excellent verbal and written communication skills
Proven ability to manage multiple projects at a time while paying strict attention to detail
High School Diploma

Job Responsibility

Builds and maintains relationships with customers
Act as the HUS lead to organize and prepare quotation proposals and review customer orders for acceptance
Coordinate technical and commercial requirements
Provide support and back up to field sales and customers on product needs
Be the first point of contact for the customers
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Research and resolve Accounts Receivable issues, investigate and resolve issues related to return goods
Own a set of accounts or territory with the objective of providing outstanding service
Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to the BU’s with pertinent comments
Organize and review all bids with special, non-standard commercial bid requirements (i.e.

Customer Service Rep II

Builds and maintains relationships with customers. Act as the HUS lead to organ...

Location

United States , Lenoir City

Salary:

Not provided

Hubbell Incorporated

Expiration Date

Until further notice

Requirements

Ability to travel on business related trips
ability to move to various locations within the Company
ability to communicate
ability to work on a personal computer or other related equipment as required
BA/BS in Business or Marketing related fields and 2-4 years customer service experience preferred
Excellent listening, negotiation and presentation skills
Excellent verbal and written communication skills
Proven ability to manage multiple projects at a time while paying strict attention to detail
High School Diploma

Job Responsibility

Builds and maintains relationships with customers
Act as the HUS lead to organize and prepare quotation proposals and review customer orders for acceptance
Coordinate technical and commercial requirements
Provide support and back up to field sales and customers on product needs
Be the first point of contact for the customers
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Research and resolve Accounts Receivable issues, investigate and resolve issues related to return goods
Own a set of accounts or territory with the objective of providing outstanding service
Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to the BU’s with pertinent comments
Organize and review all bids with special, non-standard commercial bid requirements (i.e.

Customer Service Rep II

Job Overview: Build and maintain relationships with customers. Act as the HUS le...

Location

United States , Lenoir City

Salary:

Not provided

Hubbell Incorporated

Expiration Date

Until further notice

Requirements

Ability to travel on business related trips
ability to move to various locations within the Company
ability to communicate
ability to work on a personal computer or other related equipment as required
BA/BS in Business or Marketing related fields and 2-4 years customer service experience preferred
Excellent listening, negotiation and presentation skills
Excellent verbal and written communication skills
Proven ability to manage multiple projects at a time while paying strict attention to detail
High School Diploma

Job Responsibility

Build and maintain relationships with customers
Act as the HUS lead to organize and prepare quotation proposals and review customer orders for acceptance
Coordinate technical and commercial requirements
Provide support and back up to field sales and customers on product needs
Be the first point of contact for the customers
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Research and resolve Accounts Receivable issues, investigate and resolve issues related to return goods
Own a set of accounts or territory with the objective of providing outstanding service
Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to the BU’s with pertinent comments
Organize and review all bids with special, non-standard commercial bid requirements (i.e.

Fulltime

Order Fulfillment Rep II

Brightstar is an innovative, forward-thinking global leader in lottery that buil...

Location

United States , Charleston

Salary:

Not provided

Brightstar Lottery

Expiration Date

Until further notice

Requirements

High School Diploma
2 years of work experience preferably in a customer service role
Proficiency in Microsoft Office Applications
Professional phone etiquette

Job Responsibility

Responsible for performing all assigned duties related to the completion of a daily call file
Create positive relations, promote strong customer service, and to provide information necessary to allow retailers to properly manage their on-hand inventory of Instant Lottery Tickets
Manages call file
Contacts Lottery retailers bi-weekly to promote new products, place orders, and provide premium customer service
Maintains daily computerized customer records of all phone contacts and brief description of daily business transactions
Is prepared at all times to answer inbound calls in addition to managing outbound call file
Assists Lottery field sales staff as a direct liaison to their retailers and provide feedback where necessary
Develop a full understanding of the current mix of available instant ticket games available
Reviews and processes incoming ticket orders received from both lottery sales representatives and retailers
Monitors and tracks sales levels in order to better service assigned retailers

What we offer

Medical benefits on day one of being a Brightstar employee
12 paid holidays plus two floating holidays per year
Three weeks of paid vacation per year, prorated in the first year
401K with employer match and 100% vested on day one
Company-paid parental leave, life insurance, short-term disability, and long-term disability
Gym membership reimbursement, free identity theft protection, and tuition reimbursement

New

Guest Services Rep II

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

18.00 - 23.81 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required
2 years of customer service experience required
or equivalent combination of education and experience required
Ability to communicate effectively with a diverse population and work through interactions where barriers to communication are present required
Ability to handle highly stressful and emotional situations professionally and respectfully required
Strong communication skills required
Ability to diffuse difficult situations with tact, respect, and professionalism required

Job Responsibility

Serves as a problem solver, advocate and liaison for patients, visitors and staffs
Functions as a resource for patient and visitor information and assistance
Assists patients and/or visitors with wayfinding, transports patients and visitors, and maintains cleanliness of areas
Serves as the front-line individual for greeting visitors to assigned location(s)
Utilizing soft skills, assists diverse population of visitors to assure proper information is provided in a meaningful way
Communicates effectively and works through interactions where barriers to communication are present
Greets and checks in all visitors, which includes verifying information including, but not limited to: name of visitor, time of appointment/meeting, location of appointment/meeting, and office contact information
Effectively communicates accurate wayfinding instructions
Expertly navigates difficult visitor encounters
Determines when to escalate to management or Public Safety

Parttime

New

Operations Support Rep II

Provides vital dispatch and communication support for the entire University and ...

Location

United States of America , Rochester

Salary:

18.65 - 26.11 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 2 years of related work experience, including one year in the Facilities Customer Service Department required
Or equivalent combination of education and experience
Customer Service, Control Center, and Emergency response experience required
Skills with typing/keyboarding required
Familiarity with Microsoft Office, and the ability to utilize multi-line telephones and other office equipment, including copiers, scanners, and printers required
Ability to articulate professionally required
Proven ability to react to stressful situations in a calm and professional manner required
National Incident Management System (NIMS) certification within 1 year required

Job Responsibility

Responds to service calls and requests by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and non-University community
Troubleshoots response to the nature of the request, with special attention to critical situations
Determines appropriate responses based on the nature of the request, with special attention to critical and urgent situations
Creates and dispatches work orders to appropriate personnel and departments depending on the level and severity of the request
Determines which service calls should be elevated to emergency status
Determines if work request is billable
Obtains and verifies Workday/FRS accounts to ensure accurate billing of services
Continuously monitors and responds to building automation system alarms, which may indicate a broad range of alerts, including life safety, criticalities, field panel failures, refrigeration, plumbing, and HVAC issues, electrical systems and generators problems, and alerts for changes affecting building controls and research projects. Troubleshoots and rapidly responds to alarms
Analyzes multiple alarms and compares to shutdown notices or control center shutdowns, which provides notification of mechanics working in area
Obtains authorization to contact (call-in) internal Facilities staff or other University personnel accordingly

Fulltime

New

Operations Support Rep II

Provides vital dispatch and communication support for the entire University and ...

Location

United States of America , Rochester

Salary:

18.65 - 26.11 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 2 years of related work experience, including one year in the Facilities Customer Service Department required
Or equivalent combination of education and experience
Customer Service, Control Center, and Emergency response experience required
Skills with typing/keyboarding required
Familiarity with Microsoft Office, and the ability to utilize multi-line telephones and other office equipment, including copiers, scanners, and printers required
Ability to articulate professionally required
Proven ability to react to stressful situations in a calm and professional manner required
National Incident Management System (NIMS) certification within 1 year required

Job Responsibility

Responds to service calls and requests by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and non-University community
Troubleshoots response to the nature of the request, with special attention to critical situations
Determines appropriate responses based on the nature of the request, with special attention to critical and urgent situations
Creates and dispatches work orders to appropriate personnel and departments depending on the level and severity of the request
Determines which service calls should be elevated to emergency status
Determines if work request is billable
Obtains and verifies Workday/FRS accounts to ensure accurate billing of services
Continuously monitors and responds to building automation system alarms, which may indicate a broad range of alerts, including life safety, criticalities, field panel failures, refrigeration, plumbing, and HVAC issues, electrical systems and generators problems, and alerts for changes affecting building controls and research projects. Troubleshoots and rapidly responds to alarms
Analyzes multiple alarms and compares to shutdown notices or control center shutdowns, which provides notification of mechanics working in area
Obtains authorization to contact (call-in) internal Facilities staff or other University personnel accordingly

Parttime

Specimen Collection Technician

Responsible for performing drug screen collection activities (urine drug screen ...

Location

United States , Aiken

Salary:

17.75 USD / Hour

Quest Diagnostics

Expiration Date

Until further notice

Requirements

Must have reliable transportation, valid driver license and driving record that meets Quest Diagnostics driver safety guidelines, if applicable
Customer service in a service environment
Knowledge of various types of specimen collection procedures (urine, phlebotomy)
The position requires the ability to effectively communicate in English
Organizational skills
Strong interpersonal skills
Strong communication skills
Ability to commit to clerical duties and electronic data entry
Able to manage concerns of customers and employees in a professional manner
Must be available for on-call collections 24/7

Job Responsibility

Communicates appropriately with clients, customers, coworkers and the general public
Greet customers appropriately
Treat all customers in a courteous manner
Keeps information confidential per company and procedural policies
Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader or Phlebotomy Services Rep. II for resolution
Remains polite and courteous at all time
Ensures all drug screen specimens and phlebotomy specimens are collected accurately and on time
Collects specimens according to established procedures
Responsible for completing chain of custody forms accurately
Responsible for completing requisitions accurately

What we offer

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option

Fulltime

Customer Service Rep II

University of Rochester

Location:
United States of America , Rochester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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University of Rochester

Location:United States of America , Rochester

Category:Customer Service

Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 21, 2026

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Job Posted:
February 21, 2026