Customer Service Rep II Job at Hubbell Incorporated (Lenoir City)

Customer Service Rep II

Hubbell Incorporated

Location:
United States , Lenoir City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Job Overview: Build and maintain relationships with customers. Act as the HUS lead to organize and prepare quotation proposals and review customer orders for acceptance. Coordinate technical and commercial requirements. Provide support and back up to field sales and customers on product needs. Be the first point of contact for the customers. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Research and resolve Accounts Receivable issues, investigate and resolve issues related to return goods.

Job Responsibility:

Build and maintain relationships with customers
Act as the HUS lead to organize and prepare quotation proposals and review customer orders for acceptance
Coordinate technical and commercial requirements
Provide support and back up to field sales and customers on product needs
Be the first point of contact for the customers
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Research and resolve Accounts Receivable issues, investigate and resolve issues related to return goods
Own a set of accounts or territory with the objective of providing outstanding service
Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to the BU’s with pertinent comments
Organize and review all bids with special, non-standard commercial bid requirements (i.e.
terms and conditions, warranty clauses). Recommend HPS modifications and obtain approvals
Work as a liaison among Engineering, Marketing, and Field Sales, and HPS customer’s regarding product requirements, application questions, and problems
Prepare final quotation to customers, including organizing commercial and technical requirements
Identifies and grows opportunities within account base and collaborate with sales teams to ensure growth attainment
Oversee review of purchase orders to be certain requirements are adequately defined and documented
differences are resolved prior to order entry and HPS has the capability to meet contractual requirements
Discuss important quotations, significant purchase orders, returned goods requests and any other important transactions with CSS, TM and RVP
Coordinate resolution to customer complaints, warranty replacements, return goods and any discrepancies
Resolve credit and accounts receivable issues

Requirements:

Ability to travel on business related trips
ability to move to various locations within the Company
ability to communicate
ability to work on a personal computer or other related equipment as required
BA/BS in Business or Marketing related fields and 2-4 years customer service experience preferred
Excellent listening, negotiation and presentation skills
Excellent verbal and written communication skills
Proven ability to manage multiple projects at a time while paying strict attention to detail
High School Diploma

Additional Information:

Job Posted:
December 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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