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Valvoline Global Logo Valvoline Global · Customer Service

Customer Service Rep I

United States, Lexington · Job Posted March 26, 2026
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Job Description

The role of the Customer Service Rep, is to process and manage customer orders received from a variety of sources. Handles customer inquiries and concerns, while using research skills to troubleshoot customer issues.

Job Responsibility

  • Process and manage customer orders
  • Handle customer inquiries and concerns related to orders and accounts
  • Research accounts receivable variances
  • Provide proactive communication to internal and external business partners
  • Must be able to work with plants, carriers, and others to schedule shipments to meet customer requirements
  • Must be able to navigate systems outside of the SAP ordering system, for example: customer specific portals, Salesforce, etc.
  • Must be able to resolve customer account issues in a timely and professional manner
  • Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion

Requirements

  • High School Diploma or GED Required
  • Minimum 2 years of Customer Service or related experience Required
  • Experience using Microsoft Office Applications (Excel, Word, Power Point) and Salesforce (preferred)
  • Must be able to work in office (Lexington, KY)
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