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The role of the Customer Service Rep, is to process and manage customer orders received from a variety of sources. Handles customer inquiries and concerns, while using research skills to troubleshoot customer issues.
Job Responsibility:
Process and manage customer orders
Handle customer inquiries and concerns related to orders and accounts
Research accounts receivable variances
Provide proactive communication to internal and external business partners
Must be able to work with plants, carriers, and others to schedule shipments to meet customer requirements
Must be able to navigate systems outside of the SAP ordering system, for example: customer specific portals, Salesforce, etc.
Must be able to resolve customer account issues in a timely and professional manner
Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion
Requirements:
High School Diploma or GED Required
Minimum 2 years of Customer Service or related experience Required
Experience using Microsoft Office Applications (Excel, Word, Power Point) and Salesforce (preferred)