Customer Service Rep I Job at Valvoline Global (Lexington)

New

Medical Customer Service Rep

We are looking for a compassionate and detail-oriented Medical Customer Service ...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in a call center or customer service role, preferably within healthcare or health insurance
Working knowledge of Medicaid, Medicaid eligibility, claims processing, and member service practices
Familiarity with prior authorization processes and provider network navigation
Strong verbal communication skills with the ability to explain complex benefit information in a simple, helpful manner
Comfortable managing a high volume of calls while maintaining accuracy, professionalism, and attention to detail
Ability to document information clearly and use customer service systems efficiently
Proven ability to handle sensitive situations with patience, discretion, and a member-focused approach

Job Responsibility

Handle incoming calls from health plan members and provide clear explanations related to coverage, benefits, and claim status
Assist callers with questions about amounts owed, including billing concerns and statements issued by healthcare providers
Review member eligibility details and help individuals understand Medicaid-related services and managed care plan information
Guide members through provider network options so they can identify appropriate participating healthcare professionals and facilities
Explain medical authorization guidelines and help members understand when prior approval may be required for certain services
Support members with coordinating transportation arrangements and navigating scheduling options tied to their health plan benefits
Document customer interactions thoroughly and maintain accurate records of inquiries, actions taken, and follow-up needs
Deliver empathetic, high-quality service while meeting standards in a high-volume customer support environment

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Tennis Center Customer Service Rep

We are seeking a friendly and customer-oriented Tennis Center Customer Service R...

Location

United States , Sapphire

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Prior customer service experience, preferably in a sports or recreation environment
Knowledge of tennis or other racquet sports is a plus
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in basic computer skills
Ability to work effectively in a team environment
Willingness to work flexible hours, including evenings and weekends

Job Responsibility

Greeting and assisting tennis center members and guests in a courteous and professional manner
Responding to inquiries via phone, email, or in person regarding tennis center services, programs, and membership
Processing reservations for tennis courts, lessons, and clinics
Handling payments and ensuring accurate processing of transactions
Assisting with equipment rentals and sales
Maintaining cleanliness and organization of the tennis center facilities
Providing information on tennis center events, promotions, and policies
Resolving customer complaints or issues in a timely and effective manner

What we offer

Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays
Paid Time Off
Life Insurance
Long-Term Disability
Professional Development
Competitive Compensation
Rapid Growth

New

Sr Customer Service Rep

Why Valvoline Global Operations? At Valvoline Global Operations, we’re proud to ...

Location

China , Shanghai

Salary:

Not provided

Valvoline

Expiration Date

Until further notice

Requirements

Master's degree
More than 5-8 years CSR experience
Strong communication skills capability to deal with complexity
Export & import experience
Can work under pressure
Familiar with international trade and domestic trade
SAP/Excel/Word/PPT experienced
Fluent English

Job Responsibility

Responsible for OEM, SHVC, export & import sales orders management
Co-ordinate with internal and external business partners to fulfill the customer requirement and solve the problems
Ensure timely handle customer order for commercial team and compliance requirement
Digital platform management
Train and coach the team members
Responsible for ordering process and SAP transaction for OEM /Import/export order
International order management, as internal sales to communicate with global SC team to catch the schedule to meet customer demand
Import/export order coordination & following up, forwarder management and keep process compliance
CSR & Logistics digital platform management and data analysis
Supply chain digital support –(WMS,EPOD,TMS, Dashboard)

Fulltime

Customer Service Rep: Parts-Order

Accurate and timely entry and processing of after-sales orders. Address customer...

Location

Philippines , Lapu-Lapu City

Salary:

Not provided

Teradyne

Expiration Date

Until further notice

Requirements

Bachelor's degree (Fresh graduates are welcome to apply)
Good phone, verbal, and written communication skills in the English language
Must be keen on details
Knowledgeable with MS Office Applications (PowerPoint, Excel, Word)
Willing to work on shifting schedules, including night shift
Demonstrate excellent workload management skills

Job Responsibility

Accurate and timely entry and processing of after-sales orders
Address customer concerns, including order status, order changes, and initial delivery time commitments
Resolve customer issues as a liaison between multiple departments, including sales, planning, and logistics
Evaluate issues and order discrepancies as communicated by the customer and work on resolving them
Provide the highest level of customer service to both external and internal customers

Fulltime