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The Customer Service Rep works collaboratively with the service team to manage a book of business. Coordinates and provides day-to-day service for employee benefits clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships, and understanding client needs. Serves as day-to-day contact and provides resolution for client questions and issues.
Job Responsibility
Assist the Account Management team with all aspects of the account-service for all client group sizes
Assist eligibility changes, enrollments, changes and terminations
Processes COBRA documents
Provides billing and online portal assistance to clients
Assists with audits
Requirements
Bachelor’s degree preferred
1+ years of related benefits experience
demonstrated computer efficiency
Teamwork – Supports everyone's efforts to succeed
Written Communication - Writes clearly and informatively