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Randstad Logo Randstad · Customer Service

Customer Service Rep/Agent with French

Poland, Poznań Employment contract · Job Posted July 09, 2026
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Job Description

We are seeking Qualified Specialists and Experienced Leaders to join newly established, strategic teams in Poznan. In partnership with BRIDGESTONE, the global industry leader, we are developing a high-impact operational structure to support the company's European operations. Successful candidates will serve as an integral component in the transition and establishment of critical processes being relocated from other regions. You will join a newly formed, dynamic team from its inception, actively contributing to the development of its organizational culture.

Job Responsibility

  • Act as first point of contact for customer queries and complaints
  • Record and process custom/special orders and coordinate with relevant teams
  • Respond promptly to escalated customer issues and ensure resolution
  • Provide advanced product/service information and support fitment inquiries
  • Follow sales and channel dynamics to provide tailored suggestions to customers
  • Build strong customer relationships and adopt customized strategies
  • Collaborate with cross-functional teams to resolve issues and improve processes
  • Participate in regional meetings and share feedback from stakeholders

Requirements

  • No specific degree required
  • experience in customer service preferred
  • Previous experience in customer service roles is an advantage
  • SAP knowledge
  • Basic Excel skills
  • Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)
  • Ability to navigate data and use Power BI for insights
  • French C1
  • English C1
  • Polish B2
  • Strong communication and problem-solving skills
  • Customer focus and ability to manage complex issues
  • Collaborative mindset and ability to work across departments
  • Goal-oriented and proactive approach
  • Ability to prioritize and manage multiple tasks
  • Resilience in handling challenging customer situations

What we offer

  • stable employment based on a permanent employment contract
  • hybrid model with 3 days remote and 2 days in office after 3-month onboarding
  • flexible schedule with start time between 7:00 AM and 10:00 AM
  • competitive salary plus performance-based semi-annual bonus
  • additional day off 'day on u' for health and preventive examinations
  • co-financing for training and studies after 1 year
  • lunch vouchers
  • life insurance with optional coverage for family
  • private medical care partially covered by employer
  • Multisport card
  • Mybenefit cafeteria system
  • tire discounts after one year
  • jubilee awards at 5, 10, 15, 20 years
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