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Customer service rep/agent with english

https://www.randstad.com Logo

Randstad

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Location:
Poland , Poznań

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Invitation to a Career Transformation: Building Regional Capabilities in Poznan. We are seeking Qualified Specialists to join newly established, strategic teams in Poznan. In partnership with our client - a global industry leader, we are developing a high-impact operational structure to support the company's European operations. Successful candidates will serve as an integral component in the transition and establishment of critical processes being relocated from other regions. You will join a newly formed, dynamic team from its inception, actively contributing to the development of its organizational culture. If you are driven by complex challenges and eager to have an impact, this is your opportunity to define your career within a truly world-class organization.

Job Responsibility:

  • Record and process custom/special orders and coordinate with relevant teams
  • Respond promptly to escalated customer issues and ensure resolution
  • Act as first point of contact for customer queries and complaints
  • Provide advanced product/service information and support fitment inquiries
  • Follow sales and channel dynamics to provide tailored suggestions to customers
  • Build strong customer relationships and adopt customized strategies
  • Collaborate with cross-functional teams to resolve issues and improve processes
  • Participate in regional meetings and share feedback from stakeholders

Requirements:

  • No specific degree required
  • experience in customer service preferred
  • Previous experience in customer service roles is an advantage
  • SAP knowledge
  • Basic Excel skills
  • Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)
  • Ability to navigate data and use Power BI for insights
  • Polish C1
  • English C1
  • Strong communication and problem-solving skills
  • Customer focus and ability to manage complex issues
  • Collaborative mindset and ability to work across departments
  • Goal-oriented and proactive approach
  • Ability to prioritize and manage multiple tasks
  • Resilience in handling challenging customer situations
What we offer:
  • Stable employment based on a permanent employment contract
  • Hybrid work model (3 days remote, 2 days in office after 3-month onboarding)
  • Competitive salary
  • Performance-based semi-annual bonus
  • Dynamic career development
  • Additional day off for health
  • Co-financing for training & studies after 1 year
  • Lunch vouchers
  • Life insurance
  • Private medical care
  • Multisport card
  • Mybenefit cafeteria system
  • Tire discounts after one year
  • Jubilee awards for seniority

Additional Information:

Job Posted:
February 24, 2026

Expiration:
March 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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