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Invitation to a Career Transformation: Building Regional Capabilities in Poznan. We are seeking Qualified Specialists to join newly established, strategic teams in Poznan. In partnership with our client - a global industry leader, we are developing a high-impact operational structure to support the company's European operations. Successful candidates will serve as an integral component in the transition and establishment of critical processes being relocated from other regions. You will join a newly formed, dynamic team from its inception, actively contributing to the development of its organizational culture. If you are driven by complex challenges and eager to have an impact, this is your opportunity to define your career within a truly world-class organization.
Job Responsibility:
Record and process custom/special orders and coordinate with relevant teams
Respond promptly to escalated customer issues and ensure resolution
Act as first point of contact for customer queries and complaints
Provide advanced product/service information and support fitment inquiries
Follow sales and channel dynamics to provide tailored suggestions to customers
Build strong customer relationships and adopt customized strategies
Collaborate with cross-functional teams to resolve issues and improve processes
Participate in regional meetings and share feedback from stakeholders
Requirements:
No specific degree required
experience in customer service preferred
Previous experience in customer service roles is an advantage
SAP knowledge
Basic Excel skills
Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)
Ability to navigate data and use Power BI for insights
Polish C1
English C1
Strong communication and problem-solving skills
Customer focus and ability to manage complex issues
Collaborative mindset and ability to work across departments
Goal-oriented and proactive approach
Ability to prioritize and manage multiple tasks
Resilience in handling challenging customer situations
What we offer:
Stable employment based on a permanent employment contract
Hybrid work model (3 days remote, 2 days in office after 3-month onboarding)