CrawlJobs Logo

Customer Service Rep/Agent with English and Romanian/Bulgarian

Poland, Poznań · Job Posted May 15, 2026
Apply Position
Job Link Share

Job Description

You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information. You will collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence.

Job Responsibility

  • Record and process custom/special orders and coordinate with relevant teams
  • Respond promptly to escalated customer issues and ensure resolution
  • Act as first point of contact for customer queries and complaints
  • Provide advanced product/service information and support fitment inquiries
  • Follow sales and channel dynamics to provide tailored suggestions to customers
  • Build strong customer relationships and adopt customized strategies
  • Collaborate with cross-functional teams to resolve issues and improve processes
  • Participate in regional meetings and share feedback from stakeholders

Requirements

  • No specific degree required
  • experience in customer service preferred
  • Previous experience in customer service roles is an advantage
  • SAP knowledge
  • Basic Excel skills
  • Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)
  • Ability to navigate data and use Power BI for insights
  • Romanian C1 or Bulgarian C1
  • English C1
  • Strong communication and problem-solving skills
  • Customer focus and ability to manage complex issues
  • Collaborative mindset and ability to work across departments
  • Goal-oriented and proactive approach
  • Ability to prioritize and manage multiple tasks
  • Resilience in handling challenging customer situations

What we offer

  • Stable employment
  • Hybrid model with 3 days remote work and 2 days in the office
  • Competitive salary plus performance-based semi-annual bonus
  • Real growth potential
  • Additional day off - „day on u”
  • Co-financing for training & studies
  • Lunch vouchers
  • Life insurance
  • Private medical care
  • Multisport card
  • Mybenefit cafeteria system
  • Tire discounts
  • Jubilee awards

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Customer Service Rep/Agent with English and Romanian/Bulgarian

8 matching positions

New

Environmental Support & Enforcement Officer

We’re recruiting confident, professional individuals to join our team as Environ...
Location
Location
United Kingdom , Manchester
Salary
Salary:
29000.00 - 34000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication skills and a confident, professional manner
  • Resilience and the ability to handle challenging conversations calmly
  • Comfortable working outdoors in all weather conditions
  • Basic IT skills (report writing)
  • Reliable, proactive and detail-focused
  • Ability to work independently and follow procedures
  • A driving licence is preferred but not essential
Job Responsibility
Job Responsibility
  • Starting your day by heading out on foot patrol across busy town centres, high-footfall areas and residential streets
  • Observing public behaviour and identifying offences such as littering, dog fouling and fly-tipping
  • Approaching offenders confidently and professionally to explain the offence and issue Fixed Penalty Notices
  • Educating members of the public on their environmental responsibilities
  • Accurately recording evidence, statements and reports using provided systems
  • Working independently while remaining supported by a wider enforcement team and management
What we offer
What we offer
  • 28 days annual leave (including bank holidays)
  • Pension scheme
  • Full uniform and training provided
  • Overtime opportunities
  • Recognition schemes and progression opportunities
  • Fulltime
Read More
Arrow Right
New

Sen teaching assistant

Our inclusive SEN setting is looking for a compassionate and committed teaching ...
Location
Location
United Kingdom , Guildford
Salary
Salary:
89.00 - 100.00 GBP / Day
https://www.randstad.com Logo
Randstad
Expiration Date
September 22, 2026
Flip Icon
Requirements
Requirements
  • Access to own transport
  • legal right to work in the UK
  • relevant previous experience supporting children or individuals with autism and other disabilities
  • resilience and adaptability
Job Responsibility
Job Responsibility
  • offer vital assistance to students with a variety of needs
  • help to create a supportive space where every child is empowered to thrive and achieve their full potential
What we offer
What we offer
  • PAYE
  • Referral Bonus
  • training and education
  • Safeguarding & Prevent
  • Fulltime
Read More
Arrow Right
New

Senior Customer Service Advisor

Join us at Barclays as a Senior Customer Service Advisor and help make a real di...
Location
Location
United Kingdom , Bradford
Salary
Salary:
27700.00 GBP / Year
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Provision of customer service through various communication channels including chat, email and phone
  • Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
  • Collaboration with teams across the bank to align and integrate customer care processes
  • Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
  • Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
Job Responsibility
Job Responsibility
  • Provision of customer service through various communication channels including chat, email and phone
  • Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
  • Collaboration with teams across the bank to align and integrate customer care processes
  • Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
  • Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
What we offer
What we offer
  • pension plan
  • private medical insurance
  • life insurance
  • income protection
  • Fulltime
Read More
Arrow Right
New

Sen teaching assistant

As an SEN Teaching Assistant you will work in small classes on a 1:1 or small-gr...
Location
Location
United Kingdom , Godalming
Salary
Salary:
23000.00 GBP / Year
https://www.randstad.com Logo
Randstad
Expiration Date
September 21, 2026
Flip Icon
Requirements
Requirements
  • Relevant prior experience working with children or individuals with autism/disabilities within similar roles
  • Resilience and flexibility in a changing and challenging environment with learners who have autism and a range of support needs
  • Committed and dedicated individual with a can-do attitude
  • Able to provide your own transportation due to the school's remote location
  • Eligibility to work in the UK
  • The candidate will be required to undergo a full enhanced DBS check
Job Responsibility
Job Responsibility
  • Plan and lead lessons to support students' social and emotional growth as well as helping pupils achieve the highest level of academic success
  • Use structured techniques to help students thrive and maintain a calm environment
  • Support students' daily needs, including personal care, playtime, and educational trips, as part of a collaborative team
  • Progress your own personal development through continued training and fully funded courses
What we offer
What we offer
  • Accelerate career trajectory through fully-funded learning through ongoing training in autism and behavioural analysis
  • Attractive joining bonus of £1000
  • Term time working only and bank holidays off
  • Comprehensive Life Assurance, Medical Cashplan, and 24/7 confidential wellbeing and counselling support
  • Free hot lunches provided during term time
  • Free on-site parking and minibus shuttle
  • Performance-related bonus scheme
Read More
Arrow Right
New

Higher Level Teaching Assistant

Are you looking for a Higher Level Teaching Assistant role that offers more than...
Location
Location
United Kingdom , Godalming
Salary
Salary:
25632.00 - 32763.00 GBP / Year
https://www.randstad.com Logo
Randstad
Expiration Date
September 21, 2026
Flip Icon
Requirements
Requirements
  • Be qualified with HLTA status or unqualified and willing to undergo training
  • The ability to interpret information for students with a wide spectrum of ability
  • Confidence with written and oral communication, organisational skills and attention to detail for meeting tight deadlines
  • Good interpersonal and negotiation skills within a solo-working or team environment
  • An enthusiastic attitude towards learning, alongside committed and empathetic qualities
  • Access to your own transportation due to semi-rural location
  • Eligibility to work in the UK
  • The candidate will be required to undergo a full enhanced DBS check
Job Responsibility
Job Responsibility
  • Lead lessons and support individuals or groups and provide short-term cover for teachers when needed
  • Collaborate on lesson planning and create engaging learning resources
  • Promote Development: Manage behaviour positively, foster student independence, and build self-esteem
  • Track student growth, assess progress, and keep parents updated while adhering to all school policies
  • Provide pastoral care, supervise students during breaks and lunch, and escort on offsite trips
  • Partner with specialists, such as therapists, and mentor new staff or work experience students
  • Use ICT tools to support learning and complete all required training, such as Team Teach
  • Supervise students in general movement around the entirety of the school ensuring their safety
What we offer
What we offer
  • Term-time only working plus 5 INSET days
  • £1000 retention bonus for new employees
  • Regular training, supervision and 1:1 mentoring supporting your career progression
  • Life insurance and medical cashplan
  • 24/7 employee wellbeing and counselling programme as well as access to Adult mental Health First Aiders and occupational health support
  • Discounted fitness classes
  • Free lunch during term time
  • Ample on-site parking
  • Fulltime
Read More
Arrow Right
New

Bpo Business Support Associate

Entry-level outbound sales role responsible for engaging Canada-based customers,...
Location
Location
India , Gurugram
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication with neutral/clear English accent
  • Sales mindset with persuasive ability
  • Active listening and customer empathy
  • Resilience and ability to handle rejection
  • Basic system/CRM handling
  • Graduate (flexible based on communication skills)
  • 1–2 years of experience (freshers welcome
  • BPO/sales preferred)
Job Responsibility
Job Responsibility
  • Make high-volume outbound calls to prospective and existing customers
  • Promote telecom products (plans, upgrades, bundles, retention offers)
  • Understand customer needs and recommend tailored solutions
  • Achieve daily, weekly, and monthly sales targets
  • Handle objections and rejections professionally
  • Maintain accurate CRM records (calls, conversions, follow-ups)
  • Ensure compliance with scripts, quality, and process standards
  • Deliver strong customer experience while maximizing revenue
What we offer
What we offer
  • Company-provided pick-up and drop facility (for night shifts)
  • Ongoing opportunities to grow your career
  • Barrier-free learning with multiple self-learning tools
  • Inclusive working environment
  • Exposure to Fortune 500 clients and world-leading global technology partners
  • Fulltime
Read More
Arrow Right
New

Sen Teaching Assistant

As an SEN Teaching Assistant you will work in small classes on a 1:1 or small-gr...
Location
Location
United Kingdom , Godalming
Salary
Salary:
23000.00 GBP / Year
https://www.randstad.com Logo
Randstad
Expiration Date
September 21, 2026
Flip Icon
Requirements
Requirements
  • Relevant prior experience working with children or individuals with autism/disabilities within similar roles
  • Resilience and flexibility in a changing and challenging environment with learners who have autism and a range of support needs
  • Committed and dedicated individual with a can-do attitude
  • Able to provide your own transportation due to the school's remote location
  • Eligibility to work in the UK
  • The candidate will be required to undergo a full enhanced DBS check
Job Responsibility
Job Responsibility
  • Plan and lead lessons to support students' social and emotional growth as well as helping pupils achieve the highest level of academic success
  • Use structured techniques to help students thrive and maintain a calm environment
  • Support students' daily needs, including personal care, playtime, and educational trips, as part of a collaborative team
  • Progress your own personal development through continued training and fully funded courses
What we offer
What we offer
  • Accelerate career trajectory through fully-funded learning through ongoing training in autism and behavioural analysis
  • Attractive joining bonus of £1000
  • Term time working only and bank holidays off
  • Comprehensive Life Assurance, Medical Cashplan, and 24/7 confidential wellbeing and counselling support
  • Free hot lunches provided during term time
  • Free on-site parking and minibus shuttle
  • Performance-related bonus scheme
Read More
Arrow Right
New

Higher Level Teaching Assistant

Are you looking for a Higher Level Teaching Assistant role that offers more than...
Location
Location
United Kingdom , Godalming
Salary
Salary:
25632.00 - 32763.00 GBP / Year
https://www.randstad.com Logo
Randstad
Expiration Date
September 21, 2026
Flip Icon
Requirements
Requirements
  • HLTA status or willingness to undergo training
  • Ability to interpret information for students with a wide spectrum of ability
  • Confidence with written and oral communication, organisational skills and attention to detail
  • Good interpersonal and negotiation skills
  • Enthusiastic attitude towards learning
  • Access to own transportation due to semi-rural location
  • Eligibility to work in the UK
  • Willingness to undergo full enhanced DBS check
Job Responsibility
Job Responsibility
  • Lead lessons and support individuals or groups and provide short-term cover for teachers when needed
  • Collaborate on lesson planning and create engaging learning resources
  • Manage behaviour positively, foster student independence, and build self-esteem
  • Track student growth, assess progress, and keep parents updated while adhering to all school policies
  • Provide pastoral care, supervise students during breaks and lunch, and escort on offsite trips
  • Partner with specialists such as therapists and mentor new staff or work experience students
  • Use ICT tools to support learning and complete all required training such as Team Teach
  • Supervise students in general movement around the school ensuring their safety
What we offer
What we offer
  • Term-time only working plus 5 INSET days
  • £1000 retention bonus for new employees
  • Regular training, supervision and 1:1 mentoring
  • Life insurance and medical cashplan
  • 24/7 employee wellbeing and counselling programme
  • Access to Adult mental Health First Aiders and occupational health support
  • Discounted fitness classes
  • Free lunch during term time
  • Ample on-site parking
  • Fulltime
Read More
Arrow Right