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Customer Service Rep/Agent With Czech

https://www.randstad.com Logo

Randstad

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Location:
Poland , Poznań

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Record and process custom/special orders and coordinate with relevant teams
  • Respond promptly to escalated customer issues and ensure resolution
  • Act as first point of contact for customer queries and complaints
  • Provide advanced product/service information and support fitment inquiries
  • Follow sales and channel dynamics to provide tailored suggestions to customers
  • Build strong customer relationships and adopt customized strategies
  • Collaborate with cross-functional teams to resolve issues and improve processes
  • Participate in regional meetings and share feedback from stakeholders

Requirements:

  • No specific degree required
  • experience in customer service preferred
  • Previous experience in customer service roles is an advantage
  • SAP knowledge
  • Basic Excel skills
  • Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)
  • Ability to navigate data and use Power BI for insights
  • Czech C1
  • English B2
  • Strong communication and problem-solving skills
  • Customer focus and ability to manage complex issues
  • Collaborative mindset and ability to work across departments
  • Goal-oriented and proactive approach
  • Ability to prioritize and manage multiple tasks
  • Resilience in handling challenging customer situations
What we offer:
  • stable employment - employment based on a permanent employment contract
  • hybrid model - enjoy flexibility with 3 days remote work and 2 days in the office (hybrid work model after a 3-month onboarding period)
  • attractive financials - competitive salary, plus a performance-based semi-annual bonus
  • real growth potential - dynamic career development and vast opportunities within our newly established company structures
  • additional day off - „day on u” - an extra day off for you to take care of your health and do preventive examinations
  • co-financing for training & studies - support for your professional development through co-financing of studies, courses, and workshops (after 1 year of working)
  • lunch vouchers - a regular salary supplement in the form of lunch vouchers
  • life insurance - protection for you, with the option to extend coverage to your spouse and adult children
  • private medical care - access to wide-range medical packages, with costs partially covered by the employer
  • multisport card - access to sports facilities for you and your loved ones (spouses, children, or partners)
  • mybenefit cafeteria system - employer-funded points on a platform that you can exchange for attractions, vouchers, or training
  • tire discounts - preferential terms for purchasing car, motorcycle, or bicycle tires after one year of work
  • jubilee awards - special recognition for your seniority after 5, 10, 15, and 20 years of service

Additional Information:

Job Posted:
April 29, 2026

Expiration:
June 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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