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Customer Service Rep- Warehouse support

Acme Distribution

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Location:
United States , Aurora

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

20.00 - 22.00 USD / Hour
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Job Description:

Acme Distribution is Denver's leading supply chain, warehouse, transportation, and fulfillment logistics and management company since 1947. We are currently seeking dedicated Customer Service Rep for our Distribution Center who will excel in providing excellent client service and managing customer orders. Our company offers a competitive salary, comprehensive benefits, and a supportive work environment.

Job Responsibility:

  • Provide excellent client service through phone, email, and in-person communication
  • Manage direct-to-customer orders using multiple systems, email, and phone correspondence
  • Verify, maintain, and audit issue tracker entries related to vendor appointments, shipment quality, reports, damage, and third-party labor delivery issues
  • Meet or exceed all performance metrics and assist clients in resolving issues
  • Establish and maintain direct communication with internal and external customers
  • Ensure all client information is current and up to date
  • Coordinate with supervisors in customer service and operations departments to handle accounts accurately and efficiently
  • Perform accurate ten-key calculations and data entry
  • Process paperwork for shipping and receiving of assigned accounts
  • Assist on the floor when needed and perform other assigned tasks
  • Abide by GMP and Food Safety/Quality regulations set by the company

Requirements:

  • High School Diploma or equivalent
  • Proficiency in common office applications
  • Quick learner with the ability to ask questions
  • Self-motivated and able to prioritize own workload
  • Detail-oriented and able to work in a fast-paced, multi-tasked environment
  • PC literate with proficient knowledge of MS Office Suites (Windows, Word, and Excel)
  • Strong critical thinking and proactive resolution skills
  • Ability to manage large volumes of data from multiple accounts
  • Excellent interpersonal, verbal, and written communication skills
  • Team player with the ability to establish and meet goals
  • Must be able to pass a background check

Nice to have:

  • Bilingual
  • Diesel and Gas Engine (optional)
  • General Mechanic (optional)
  • CDL A (optional)
  • Certificate in Diesel Repair (optional)
What we offer:
  • Health, dental, and vision insurance available first of the month after 30 days
  • 1st year - Sick pay accrual and 8 paid holidays
  • Paid vacation after 1-year anniversary
  • Optional Matching 401K, Disability, and Life Insurance

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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