Customer Service Receptionist

• Welcome clients, guests, or employees with a friendly and professional demeanor
• Direct and assist visitors with Company electronic visitor sign-in system
• Keep the reception area tidy and professional-looking
• Coordinate with other departments for seamless visitor or client experiences
• Professionally and promptly answer and administer all incoming calls to the Company switchboard as well as both Ecommerce and Wholesale phone queues
• Ascertain customer problems or reasons for calling, chatting, emailing, or mailing
• provide appropriate solutions and alternatives to ensure resolution
• Assist with placement of orders, refunds or exchanges and the cancellation of orders
• Enter orders as needed
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Collaborate with Ecommerce team and explore opportunities to increase online sales through marketing initiatives
• Offer feedback to E-commerce department regarding consumer's experience while interacting with websites including suggestions for improvements based on this feedback
• Help to troubleshoot, understand, and fully document any web issues before getting it to the correct technical resource for resolution
• Work to convert call and chat inquiries into sales
• Manage consumer chats and email correspondence
• Knowledgably respond to inquiries including product lines and warranties
• and promotions
• be able to suggest alternate product selections

• Associate's degree (A. A.) or equivalent from two-year College or technical school
• or two (2) to four (4) years related experience and/or training
• or equivalent combination of education and experience. One (1) to two (2) years of call center experience
• Excellent communication and interpersonal skills
• Strong multitasking and organizational skills
• Intermediate level of experience in Microsoft Suite of Applications with a focus on Word, Excel, PowerPoint and SharePoint
• Maintain a strong working knowledge of Company systems and how they interact with one another
• Knowledge of online shopping and general E-commerce user experience
• Intermediate level of skill in Microsoft applications including Word, Excel, PowerPoint, and Outlook
• Strong experience using web-based service and/or ecommerce tools
• Strong oral and written communication and telephone skills
• Demonstrated professionalism and positive attitude
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to work a flexible schedule, including nights and weekends as needed

Bi-lingual in Spanish is a plus