Customer Service Quality Manager Job at Hunkemöller (Almere)

Customer Service and Solutions Manager

The Customer Service and Solutions Manager is responsible for leading and furthe...

Location

United States , Gaithersburg

Salary:

100.00 - 115.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

B.A. or B.S.in Business, Communications, or related fields or equivalent work experience
5+ years of relevant experience in Customer Care, Contact Center Management, or Customer Experience roles
Proven experience managing or supervising customer service teams and supporting their growth and performance
Experience scaling customer care operations and implementing process improvements to enhance service quality and efficiency
Strong ability to manage multiple priorities, adapt quickly to changing customer needs, and respond effectively under pressure
Highly collaborative and organized, with strong communication and presentation skills
Excellent project management abilities with attention to detail, timelines, and service quality
Demonstrated problem-solving and analytical skills, with a focus on identifying customer pain points and implementing actionable solutions
Proven ability to lead, coach, and develop employees to enhance skills, engagement, and overall performance
Ability to track and interpret key customer service KPIs (such as response time, resolution rate, and customer satisfaction) to inform strategy and improve outcomes

Job Responsibility

Build and maintain a strong sustainable team by attracting, developing, rewarding, and retaining talent
Cultivate a cohesive partnership between in-house and outsourced customer care teams to optimize performance, consistency, and customer satisfaction
Foster a culture of continuous learning, collaboration, and accountability
Refine and optimize workflows and processes to ensure a seamless, high-quality customer experience
Oversee customer interactions across phone, email, and chat to ensure consistency in timely, accurate, and effective responses
Set and uphold service standards (SOPs and KPIs) that emphasize quality, efficiency, and customer satisfaction
Analyze customer feedback through various channels and trends to identify opportunities to improve the overall customer experience
Partner with other departments – such as Sales, Account Management, Product, and other groups within Operations – to understand the full customer journey and align support efforts with company goals
Leverage quality systems and technology to drive efficiency, accuracy, and continuous improvement
Support change management initiatives as the department and organization evolves to meet growing business needs

What we offer

Mission-Driven Impact
Growth and Development
Work-Life Balance
Enjoy flexible work options, generous PTO, and wellness support
Inclusive Culture
Competitive Benefits: Receive competitive pay, comprehensive benefits, and employee recognition

Fulltime

Sales and Customer Service Manager

Oversees the quality and success of the sales & service/front desk operations of...

Location

United States , Aliso Viejo

Salary:

22.00 - 27.00 USD / Hour

Goldfish Swim School - Gilbride Management Group (GMG)

Expiration Date

Until further notice

Requirements

Ability to work with children
Excellent interpersonal communication and organizational skills
High school diploma or GED is required
Bachelor’s degree preferred
Two or more years previous customer service and/or administrative office experience required
Intermediate level computer skills required using Word, Excel and other software systems
Lifeguard, CPR/AED and First Aid certification required
Shallow water attendant highly recommended

Job Responsibility

Oversees the quality and success of the sales & service/front desk operations
Provides leadership, discipline and constructive feedback to Front Desk Representatives
Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures
Assists in the management of Front Desk staff
Provides training of Front Desk staff
Provides sales and marketing training
Trains and oversees private party staff
Gains a high level of knowledge and experience in the Links software
Holds monthly meetings with the Front Desk staff and Management
Provides a weekly summary of the Front Desk Notes

What we offer

401(k)
401(k) matching
Bonus based on performance
Company parties
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Leadership roles

Parttime

Customer service manager

Manawa is the leading website for booking outdoor activities in France and Europ...

Location

France , Paris

Salary:

2500.00 EUR / Month

Manawa

Expiration Date

Until further notice

Requirements

You're passionate about sports and outdoor activities
You have a good command of French and a second language (English, Spanish, German, Italian)
You are curious and enjoy teamwork in an international environment
You are comfortable interacting with customers and partners from all over the world, including by telephone
You are rigorous in following up your tasks

Job Responsibility

Manage the projects of our adventurers (customers) via our back office
Advise and guide our adventurers on their next adventures (canyoning, kitesurfing, rafting, surfing, diving, mountaineering...)
Assisting our customers after they have booked (meeting point, weather conditions, etc.)
Be the first point of contact for our adventurers (by telephone, e-mail and online chat) before, during and after the experience
Create and complete our adventurers' profiles in a centralised system
Establish quality relationships with our adventurers and partners: you will be the "voice" of Manawa
Participate in various one-off projects

What we offer

Join a young, international team with a passion for adventure
A large terrace in the heart of Paris for your lunch breaks
2 days teleworking per week allowed
Reimbursement of 50% of your transport ticket and luncheon vouchers
Discounts on our entire catalogue of activities
Bonus

Fulltime

Customer Service - Team Manager

We’re looking for a Team Manager to join our Customer Service Operations team at...

Location

Sweden , Stockholm

Salary:

Not provided

Instabee

Expiration Date

Until further notice

Requirements

Previous experience leading a team within customer service, operations, or a similar environment
Good communication and collaboration skills
Proven ability to drive engagement, performance, and continuous improvement
Structured and proactive with the ability to plan, prioritize, and solve problems
Fluent in Swedish and English, both spoken and written

Job Responsibility

Lead, coach, and develop your team to achieve high performance and engagement
Plan and prioritize daily operations to ensure efficient and high-quality service
Collaborate with other Team Managers and the Customer Service Manager to reach common goals
Follow up on KPIs and proactively identify improvement areas within processes and team routines
Drive recruitment, onboarding, and training to ensure competence and motivation in the team
Conduct regular one-to-ones and performance follow-ups with team members
Contribute to a positive work environment and act as a role model in line with Instabee’s values

What we offer

Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm
Puppy Friendly: Bring your dog to work - we've got a whole floor for our furry friends
Fun & Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time
Parental Pay for Six Months: Step away from work and provide the best care and love to your little one
A Day Off on Your Birthday: We love to celebrate, so enjoy your birthday to the fullest with a day off each year
Hybrid setup and flexible working hours

Fulltime

Customer Service Manager

As our Customer Service Manager, you will lead, motivate, and direct a small Cus...

Location

United Kingdom , Tunbridge Wells

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

Experience: 5+ years proven skills within in Customer Service Management/Team Leader capacity
Skills: Strong leadership, excellent communication, and negotiation skills
Attributes: Polite, confident, patient, and diplomatic when facing challenges
Technical Proficiency: Good knowledge of Microsoft applications, especially Word and Excel
Problem-Solver: Ability to manage complex customer and staff issues effectively

Job Responsibility

Support and guide team members (6 in team) in building excellent customer relationships
Monitor and improve communication quality with customers
Track team performance against agreed SLAs and lead times
Manage escalated customer complaints and resolve them efficiently
Conduct HR tasks, including recruitment, appraisals, and team communication
Facilitate regular team meetings and training sessions to elevate service standards
Deal with compliance issues with SLA guideance and quality communication
Ensure all team members receive appropriate training and cross-training
Maintain clear communication of SLAs and monitor adherence
Handle complaints professionally within defined timelines

What we offer

Competitive salary
Annual bonus
Excellent benefits
Free parking

Fulltime

Customer Service Manager

My client, who I know very well, is seeking a passionate and driven Customer Ser...

Location

United Kingdom , Kingston Upon Thames

Salary:

45000.00 - 50000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a Customer Service leadership role managing a team of direct reports
A background in customer service, logistics, or project management is a plus
Comfortable working with data and presenting insights effectively
Strong user of Excel and Power BI is desirable
Excellent command of English is essential
Knowledge of Swedish, Norwegian, or Danish is a bonus
Exceptional interpersonal and communication skills
A customer-focused mindset
Resilience in handling objections

Job Responsibility

Lead and Inspire: Manage and motivate an on-site and remote Customer Service team, ensuring performance objectives are met while maintaining high standards of quality and compliance
Stakeholder Collaboration: Build and maintain professional relationships with internal stakeholders, distributors, and partners to enhance the overall customer experience
Data-Driven Insights: Monitor KPIs and performance metrics, taking proactive actions to improve efficiency and share insights
Team Development: Support recruitment and retention efforts while conducting regular performance reviews and coaching sessions to foster a high-performing team
Compliance and Best practises: Ensure adherence to company policies, SOPs, and regulatory requirements, collaborating with other departments for continuous improvement

What we offer

Medical insurance
Pension
Life assurance
Bonus incentive
25 days plus BH
Fantastic facilities including pay day pastries

Fulltime

Customer Service Manager

Join a leading provider of Occupational Health and Medical Screening services as...

Location

United Kingdom , London

Salary:

42000.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a Customer Service Management role
Experience working in the healthcare sector
Strong leadership skills and the ability to motivate a team
Excellent problem-solving abilities and a customer-centric mindset
Proven track record in managing performance and implementing HR procedures
A keen eye for detail and a commitment to continuous improvement

Job Responsibility

Oversee the day-to-day management of the Results team, ensuring efficiency, quality, and exceptional client service standards
Lead a diverse team, managing performance through appraisals, one-on-one meetings, and staff audits
Act as the primary point of escalation for customer complaints, ensuring thorough investigations and timely resolutions
Collaborate closely with the Clinical Manager for seamless service delivery and participate in client meetings as required
Manage internal systems, including medical portals and document workflows, to streamline operations
Foster a supportive and respectful team culture, encouraging open communication and constructive feedback
Maintain a keen awareness of customer experience, proactively identifying and addressing potential concerns
Ensure compliance with HR procedures and lead recruitment for the Results team
Strive to achieve departmental and personal targets while upholding clinical standards and customer satisfaction
Support the development of services through ongoing training and participation in meetings

What we offer

Be part of a supportive and professional environment where your contributions truly matter
Work in a vibrant location, with easy access to transport links
Opportunities for professional development and training to help you grow in your career
Join a team that values innovation and is committed to delivering the best service possible

Fulltime

IT Service & Customer Success Manager

Lead enhancement, modification, and operation of new frameworks and update incid...

Location

Japan , Tokyo

Salary:

7500000.00 - 12000000.00 JPY / Year

Randstad

Expiration Date

November 30, 2026

Requirements

5+ years of IT Service Management experience, including 3+ years in system monitoring and incident management
Strong knowledge of ITIL frameworks and best practices
Experience using IT Service Management (ITSM) tools
Able to communicate with engineers in English regarding system incidents and clearly explain the situation to non-engineering business teams
Language Proficiency: Fluent Japanese and Business-level English required

Job Responsibility

Lead enhancement, modification, and operation of new frameworks and update incident management processes
Work in a highly diverse engineering team, with an international work environment
Opportunity to redefine service quality standards and improve system operations

What we offer

健康保険
厚生年金保険
雇用保険
25% bonus

Fulltime

Customer Service Quality Manager

Hunkemöller

Location:
Netherlands , Almere

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 01, 2026

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