CrawlJobs Logo

Customer Service Project Manager (Digital Solutions)

flix.com Logo

Flix

Location Icon

Location:
Portugal , Lisbon

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. We’re setting out on a difficult but defining journey: transforming Customer Service at Flix to technology-driven resolution across every language and market. This role leads that push. You’ll be the one charting new ground — uncovering where customers get stuck, redesigning how they solve problems on their own, and building automation that stands firm under real operational pressure. Expect complexity, shifting conditions, and the need for sharp judgment. The reward – ability to redefine the frontier of effortless experience at scale.

Job Responsibility:

  • Co-own the end-to-end strategy for automated resolution across text and voice bots
  • Translate CS needs into clear product priorities that reduce dependency on human agents
  • Partner with Tech to design, build, and ship automation capabilities that work reliably across languages
  • Monitor performance by language + contact reason and continuously improve auto-resolution rates
  • Work cross-functionally with Operations, Quality, and Content teams to remove blockers and simplify flows
  • Define and maintain a strong measurement framework: accuracy, containment, latency, customer effort
  • Drive experimentation: A/B tests, prompt optimization, journey redesign, and new automation use cases

Requirements:

  • Strong project management mindset with proven experience in automation, AI-driven support, or self-service platforms
  • Ability to translate operational pain points into clear product problems and prioritization decisions
  • Experience working with multilingual customer journeys and markets
  • Fluency in English is a must
  • Data-driven approach: confident using dashboards, funnels, and metrics to guide decisions
  • Comfortable working with engineering teams and discussing requirements at a technical-concept level
  • Strong stakeholder management across CS operations, product, tech, and localization
  • Bias for action: you move fast, simplify, and focus on solutions that scale
What we offer:
  • Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family
  • Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year
  • Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life
  • Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
  • Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills
  • Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career

Additional Information:

Job Posted:
January 29, 2026

Work Type:
Hybrid work
Icon
Flix - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Service Project Manager (Digital Solutions)

Managed Services Manager

The Managed Services Manager (MSM) serves as a trusted advisor and integral exte...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Certification - PMP/Prince2/ITIL Preferred
  • Prior experience in managed Services with enterprise clients a plus
  • Knowledge of technology fundamentals and trends is essential
  • Excellent ability to influence across and up – achieving/beating expected business outcomes
  • Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
  • Account management skills are preferred
  • Degree in a related technical field
  • Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
  • 5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
  • Demonstrated English verbal, written, and typing skills
Job Responsibility
Job Responsibility
  • Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
  • Responsible for customer relationship management and for the overall delivery of the Service solution
  • Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
  • Provides direction and leadership to the GMS support teams
  • Strives to make continuous improvements to key processes
  • Holds people accountable to meet organization goals and performance initiatives
  • Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
  • Serves as GMS customer’s single point of contact for escalation and management issues
  • Seamless onboarding of accounts into GMS operations
  • Act as customer’s advisor for digital transformation and strategic initiatives
What we offer
What we offer
  • Comprehensive suite of health, financial and emotional wellbeing benefits
  • Career programs catered to helping team members reach career goals
  • Unconditional inclusion in the workplace
  • Fulltime
Read More
Arrow Right

Professional Services Manager - Enterprise

As a Professional Services Manager at Axon Enterprise, you will be a key player ...
Location
Location
United States , Scottsdale
Salary
Salary:
Not provided
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/BA or equivalent knowledge and experience
  • Extensive experience in project management, including coordination and resource tracking
  • Experience implementing and/or leading an Axon body-worn camera program
  • Understanding of software and hardware implementation, particularly in SaaS environments
  • Proficiency in Smartsheets or similar project management tools
  • In-depth knowledge of Axon products and digital evidence management systems is preferred
  • Experience working with corporate, retail, and security-based organizations
  • Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
  • Ability to work independently and take ownership of projects while effectively collaborating across various teams
  • Willingness to travel throughout North America, with potential for international travel
Job Responsibility
Job Responsibility
  • Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
  • Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
  • Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
  • Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
  • Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
  • Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
  • Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
  • Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Fulltime
Read More
Arrow Right

Team Leader - Sales/Account Management – Digital Solutions

At Quadient, we support businesses of all sizes in their digital transformation ...
Location
Location
Germany , Munich
Salary
Salary:
Not provided
quadient.com Logo
Quadient
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a sales/accountmanagement Team Leader in a similar client-facing sales role, with a strong track record in both hardware and digital solution sales
  • Strategic thinker with a digital-first mindset and a passion for data-driven decision-making
  • Solid understanding of marketing and campaign management, particularly for digital products and services
  • Strong collaboration skills combined with excellent communications and interpersonal skills and a natural ability to build trust across teams and with clients
  • Fluent in German and very good English skills
Job Responsibility
Job Responsibility
  • Leadership and collaboration within a small sales team supporting them in projects and closing deals in Mail Sales—focusing on hybrid solutions and digital services
  • Position digital solutions to both new and existing customers to generate new leads, and supporting global marketing and demand generation teams with their campaigns
  • Contribute to strategic digital projects that transform our product portfolio
  • Work closely with the marketing team to develop presentations, success stories, and campaign tools, helping to drive and implement digital strategies in Mail Sales—focusing on hybrid solutions and digital services
  • Create data-driven forecasts, reports, and performance analyses to support sales efforts
What we offer
What we offer
  • Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
  • Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
  • Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
  • Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
  • Caring for Wellbeing: Access our complimentary employee assistance program for mental health support
  • Fulltime
Read More
Arrow Right

Sales Account Manager – Digital Transformation & Content Services

Maximizing sales volume and gross margin for all product lines within our Digita...
Location
Location
United States , Southern California; Irvine
Salary
Salary:
Not provided
nexlogica.com Logo
Nexlogica
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven sales experience, meeting or exceeding targets
  • Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation, and presentation skills
  • Excellent verbal and written communications skills
  • BA/BS degree or equivalent
Job Responsibility
Job Responsibility
  • Develop and execute strategic plans to achieve sales targets and expand our customer base within the digital transformation and content services arena
  • Build and maintain strong, long-lasting customer relationships
  • Partner with customers to understand their business needs and objectives
  • Effectively communicate the value proposition through proposals and presentations
  • Understand category-specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts
  • Negotiate contracts and close agreements to maximize profits
  • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics including account and territory planning
  • Fulltime
Read More
Arrow Right

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
ans.co.uk Logo
ANS Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record managing a client-facing team within a digital services organisation
  • Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
  • Experience leading and developing high-performing customer success or account management teams within a digital services environment
  • Strong commercial acumen and a deep understanding of strategic account management
  • Exceptional stakeholder management, communication, and coaching skills
  • Ability to use data-driven insights to inform strategy and performance
  • Skilled at collaboration across departments, managing change, and championing customer experience improvements
  • Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
  • Natural ability to influence senior leaders and board members
  • Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums
Job Responsibility
Job Responsibility
  • Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
  • Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
  • Act as the voice of the customer at a senior manager level
  • Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
  • Influence the business forecast for renewals and upsell
  • Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
  • Reduce customer churn
  • Coach the team to drive value-driven and strategic conversations with customers
  • Provide an escalation route
  • Ensure solutions and products proposed to customers are fit for purpose
What we offer
What we offer
  • 25 days’ holiday
  • Buy up to 5 more days holiday
  • Birthday off
  • Extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match
  • 4 x life assurance
  • Flexible working
  • Fulltime
Read More
Arrow Right

Project Manager

At AKQA, we blend the imaginative application of art and science to create beaut...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
akqa.com Logo
AKQA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Successfully deliver projects up to/or above £350k budget, with high-quality deliverables, on time and to budget
  • Identify what success looks like for each project, with client agreement, to ensure we achieve that as a team
  • Elicit and document accurate requirements internally or from clients at outset of project
  • Use AKQA management information system (Workbook) to effectively create, track and monitor overall projects, burn rates and financial progress. Highlight potential overruns before they occur. Escalate and resolve financial issues as they happen
  • Author well-crafted Project Status Reports, ensuring they are submitted on time, every week (95% compliance target)
  • Forecast resource requirements across teams and assist Resource Management and the People team to plan proactively
  • Tailor and communicate an appropriate project structure by methodology or project phase. Document this clearly in the scope of work
  • Communicate effectively to all stakeholders, both verbally and in written formats
  • Work with leads to accurately estimate an agree scope of work according to the most appropriate model (e.g. fixed-price, capped time and materials, by project phase)
  • Write thorough, considered scopes of work that can act as a contract for your projects. Define and agree the scope of work internally and with client/s and ensure projects are delivered within this agreed scope
Job Responsibility
Job Responsibility
  • Responsible for the full life cycle of medium sized client projects from inception through to delivery
  • Translating a brief into a detailed scope document, planning and budgeting projects accurately and managing the project and team effectively
  • Client-facing role requiring effective communication and management across all internal disciplines
What we offer
What we offer
  • AKQA is committed to developing wellbeing and supporting life choices for our team. We provide an extensive range of benefits
Read More
Arrow Right

Project Manager

At AKQA, we blend the imaginative application of art and science to create beaut...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
akqa.com Logo
AKQA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Successfully deliver projects up to/or above £350k budget, with high-quality deliverables, on time and to budget
  • Identify what success looks like for each project, with client agreement, to ensure we achieve that as a team
  • Elicit and document accurate requirements internally or from clients at outset of project
  • Use AKQA management information system (Workbook) to effectively create, track and monitor overall projects, burn rates and financial progress. Highlight potential overruns before they occur. Escalate and resolve financial issues as they happen
  • Author well-crafted Project Status Reports, ensuring they are submitted on time, every week (95% compliance target)
  • Forecast resource requirements across teams and assist Resource Management and the People team to plan proactively
  • Tailor and communicate an appropriate project structure by methodology or project phase. Document this clearly in the scope of work
  • Communicate effectively to all stakeholders, both verbally and in written formats
  • Work with leads to accurately estimate an agree scope of work according to the most appropriate model (e.g. fixed-price, capped time and materials, by project phase)
  • Write thorough, considered scopes of work that can act as a contract for your projects. Define and agree the scope of work internally and with client/s and ensure projects are delivered within this agreed scope
Job Responsibility
Job Responsibility
  • Responsible for the full life cycle of medium sized client projects from inception through to delivery
  • Translating a brief into a detailed scope document, planning and budgeting projects accurately and managing the project and team effectively
  • Client-facing role requiring effective communication and management across all internal disciplines
What we offer
What we offer
  • An extensive range of benefits (see company website)
  • Commitment to developing wellbeing and supporting life choices for our team
  • Fulltime
Read More
Arrow Right

Global Service Manager

The role is part of Citi’s regional Commercial Cards business, specializing in m...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent English and another European language desirable (French/German)
  • Minimum of 3 years of experience in B2B or corporate customer service or account management
  • Excellent presentation and communication skills
  • Proficiency in data analysis and translating KPI into meaningful narratives
  • Project management skills desirable (certification is an advantage)
  • Strong MS Office and adaptable workflow system skills
Job Responsibility
Job Responsibility
  • Frequent and proactive two-way client communication that supports strategic and operational aims
  • Regular conference calls resulting in measurable actions
  • Schedule, organize and chair regular client service face to face reviews in collaboration with client executives, relationship management and other functional areas where relevant
  • Work with global clients on program optimization, digitization and adoption of self-service tools
  • Day-to-day issue tracking and resolution with key client organization contacts having emphasis on resolving the root causes and prevention
  • Take ownership of the service relationship, operational health and coordinate internal regional client contacts
  • Enable client growth and proactive program improvement using client feedback, performance KPI and data platforms
  • Identify opportunities and solutions for existing clients and work with Citi stakeholders to develop Commercial Cards footprint
  • Manage global projects and coordinate work of regional teams
  • Prepare and discuss project plan with clients
What we offer
What we offer
  • Competitive salary connected with annual salary review and discretionary annual performance bonus
  • Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
  • Hybrid model of work – from modern offices and from home, flexible working hours
  • Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
  • Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
  • Unlimited development opportunities within Citi’s global network
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy