Customer Service Planning and Control Analyst

• Provide support to Planning and Management Control activities
• budgeting and preparation of the Business Plan
• monthly financial close processes
• run product costing models and support cost transparency
• manage reporting to the Planning & Control function and to external stakeholders
• prepare performance monitoring reports and analysis of budget variances
• automate manual processes using available tools
• monitor key cost-reduction initiatives within the Directorate
• Support Contract Management and Contract Execution activities
• ensure compliance with contractual terms and Service Level Agreements (SLAs) for customer care contracts
• monitor, report and review of key contract performance indicators, including financial analysis
• pricing definition and review
• analyse contractual change requests and development of proposals to amend existing contractual arrangements

• Bachelor Degree in Management, Finance, Economics, Engineering or equivalent
• Between 3 to 5 years of professional experience in planning and control and in financial areas
• Experience in consulting, financial auditing, or equivalent areas within industry (financial departments) is also valued
• Strong results orientation, continuous improvement mindset, and value-creation focus
• Proficiency in Excel, PowerPoint, and Word (mandatory)
• Fluency in portugues and english

Proficiency in PowerBI (preferred)

• Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making
• Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits
• Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility