Customer Service Planner

• Coordinating and scheduling appointments for property services
• Communicating effectively with clients to understand their needs
• Managing customer inquiries and resolving issues promptly
• Collaborating with team to streamline processes and improve service delivery
• Keeping accurate records and maintaining customer databases
• Planning and scheduling work for field-based operatives
• Handling last-minute changes and solving problems quickly

• Skilled communicator with a knack for problem-solving
• Detail-oriented and organised with ability to juggle multiple tasks
• Experience in customer service, preferably within property or maintenance industry
• Proficient in using computer systems and software
• Team player who enjoys working in collaborative environment

Experience in property, maintenance, repairs, engineering, scheduling, planning or similar

• 24 days annual leave plus bank holidays & birthday off (33 days total)
• Annual pay review
• Contributory pension scheme with 4% to 10% matched contributions
• Life Insurance
• 24/7 Digital GP service and counselling helpline
• Free eye test voucher annually and contribution towards glasses
• Free annual flu jab
• Two volunteer days per year
• Extensive annual staff wellbeing programme
• Career development and vocational training opportunities
• Employee discounts on various services and products
• Parking available onsite