Customer Service Planner Job at Office Angels (Tunbridge Wells)

Customer Service Planner and Coordinator

This role coordinates customer enquiries, service requests, technician schedules...

Location

Australia , Sydney

Salary:

Not provided

11 Recruitment

Expiration Date

Until further notice

Requirements

Experience coordinating technicians
field teams or labour resources
Experience scheduling maintenance
installations or breakdown support
The ability to prioritise work by urgency
risk and business impact
Confidence rescheduling planned work when urgent breakdowns arise
Strong customer communication skills
especially when explaining delays or changes
Experience using scheduling

Job Responsibility

Maintain a four-week forward service schedule
Coordinate preventative maintenance within agreed service windows
Respond quickly to urgent breakdown requests
Reprioritise scheduled work when breakdowns require immediate attention
Communicate professionally with customers when appointments need to be rescheduled
Provide updates throughout the customer service lifecycle
Identify improvements across service administration and scheduling processes
Coordinate installations
maintenance visits
travel requirements

What we offer

Opportunity to work with customers
technicians and managers across Australia and New Zealand
Develop knowledge of service coordination within an automation environment
Remote opportunity
Training provided
Support for travel to Perth if needed
Exposure to preventative maintenance programmes
installations
breakdown response
travel coordination

Fulltime

Customer Service Representative

What You’ll Be Doing 1. To manage the customer service for defined customers wi...

Location

Malaysia , Penang

Salary:

Not provided

Arrow Electronics

Expiration Date

Until further notice

Requirements

Customer oriented with customer service background
Process driven and very strong in problem solving
High level of ownership and accountability for assigned tasks
Great team player
Good communication skills suitable for both internal and external communities
Can effectively cope with change and be comfortable with ambiguity
Ability to respond rapidly and professionally to the demand of a high pressure commercial environment
Willing to work in a challenging and multicultural environment
English mandatory both verbal and written

Job Responsibility

Manage customer service for defined customers within the region
Act as communication coordinator from the Service Centre towards assigned customers
Manage both EDI and manual customer order entry
Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries
Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation
Manage compliance with export rules for controlled products, including preparation of export licences
Be accountable for delivery to the customers and resolution of shipping and price discrepancies
Manage customer returns / RMA and invoice discrepancies
Communicate with the customers regarding order confirmation, shipping and tracking information
Create and send out defined reports to the customers on a regular basis

What we offer

Medical Insurance
Life Insurance
Year-end bonus
Performance Bonus
5-Day Work Week
Growth Opportunities

Fulltime

Customer Service Rep - Int

This is a 100% office-based Customer Service Representative (CSR) role located a...

Location

Australia , Keysborough

Salary:

Not provided

Sensient Technologies Corporation

Expiration Date

Until further notice

Requirements

Location: 100% Office-based (Keysborough)
Skills: Strong communication skills (phone/email), proactive problem-solving, and capability to build customer relationships
Knowledge: Ability to learn product data, pricing, and shipping procedures

Job Responsibility

Sales & Service Support: Initiate and maintain sales through service, process orders (entry to follow-up), and support account managers in qualifying new prospects (needs, products, potential)
Order Management & Logistics: Monitor daily open order reports, track shipments directly with carriers, and work with Sensient planners to ensure on-time delivery
Communication & Escalation: Actively communicate with customers regarding delays and work with production/lab/shipping teams to resolve discrepancies
Complaint Resolution: Investigate, document, and manage customer complaints, ensuring all enquiries are entered within 24 hours of receipt
Quality & Regulatory Compliance: Adhere to company Food Safety Quality Management systems, regulatory standards, and customer requirements
Export/Admin Duties: Participate in exporting items to other Sensient sites and international customers, while assisting with front office/reception duties

Fulltime

Customer Service Representative

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

Thailand , Bangkok

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Support commercial team satisfaction by interact with assist inhouse customer needed
Propose solution with supporting information
Consistency service to delivery
Comprehensive with customer service SOP
4PL/3PL new part creation
Monthly expired/write off validation & submit
Softcopy filing for SCM docs (PO, GR, Invoice, PL, etc)
Submission of docs to finance
Freight billing recon with forwarders
Update billing tracker

Job Responsibility

This personnel is responsible for meeting business objectives while handling daily fulfilment operations
To support commercial needs by driving fulfilment related activities and customer service full

Customer Service Advisor

You will be supporting the operational delivery within Qualis Property Solutions...

Location

United Kingdom , Loughton

Salary:

27700.00 GBP / Year

Qualis Group Limited

Expiration Date

Until further notice

Requirements

Relevant or equivalent experience in a planning team or customer service setting
GCSE or equivalent in Maths & English
Demonstrate a good understanding of safeguarding issues commensurate with the role
Experience of working within a target driven environment
Experience of dealing with challenging situations
Previous experience of offering high levels of customer service and dealing with feedback from customers over the phone, in writing and in person.

Job Responsibility

Dealing with queries via phone and email, communicating primarily with tenants of Council accommodation but also other residents, suppliers, contractors and other stakeholders including Councillors and MPs
Receive, diagnose, record and issue repairs, heating breakdown, void and electrical repair requests from the public and other staff utilising software available
Follow up works instructions as necessary
Deal with any routine queries and any associated telephone calls and correspondence
Collaborate as one team with the Resource Planners, Customer Experience Assistant and other staff across the Qualis Group and Epping Forest District Council
Prepare, as required, official orders for authorisation and issuing to contractors and/or suppliers
Deal with all initial matters relating to rechargeable work including letters, invoices and records
Assist as required with documentation and administration within the Repairs Service
Logging and authorising decorating vouchers for void properties
Carry out any data entry as required

What we offer

Opportunity to earn a performance related cash bonus of up 15% of salary
Pension scheme contributions set at 7% of salary
Life Insurance cover at 4 x your annual salary
25 days a year holiday, plus bank holidays

Fulltime

Customer Service Advisor

Join Qualis as a Customer Service Advisor in Loughton (10 Month FTC) — support t...

Location

United Kingdom , Loughton

Salary:

27700.00 GBP / Year

Qualis Group Limited

Expiration Date

Until further notice

Requirements

Relevant or equivalent experience in a planning team or customer service setting
GCSE or equivalent in Maths & English
Demonstrate a good understanding of safeguarding issues commensurate with the role
Experience of working within a target driven environment
Experience of dealing with challenging situations
Previous experience of offering high levels of customer service and dealing with feedback from customers over the phone, in writing and in person
General maintenance and repairs knowledge and able to plan works on a trade related basis
Good communication and interpersonal skills with a strong customer focus
To maintain an effective and professional approach at all times
Work collaboratively with colleagues, other staff, customers and partners to provide efficient and effective services

Job Responsibility

Dealing with queries via phone and email, communicating primarily with tenants of Council accommodation but also other residents, suppliers, contractors and other stakeholders including Councillors and MPs
Receive, diagnose, record and issue repairs, heating breakdown, void and electrical repair requests from the public and other staff utilising software available
Follow up works instructions as necessary
Deal with any routine queries and any associated telephone calls and correspondence
Collaborate as one team with the Resource Planners, Customer Experience Assistant and other staff across the Qualis Group and Epping Forest District Council
Prepare, as required, official orders for authorisation and issuing to contractors and/or suppliers
Deal with all initial matters relating to rechargeable work including letters, invoices and records
Assist as required with documentation and administration within the Repairs Service
Logging and authorising decorating vouchers for void properties
Carry out any data entry as required

What we offer

Opportunity to earn a performance related cash bonus of up 15% of salary
Pension scheme contributions set at 7% of salary
Life Insurance cover at 4 x your annual salary
25 days a year holiday, plus bank holidays

Fulltime

Customer Service Representative

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

Thailand , Bangkok

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Support commercial team satisfaction by interact with assist inhouse customer needed
Propose solution with supporting information
Consistency service to delivery
Comprehensive with customer service SOP
4PL/3PL new part creation
Monthly expired/write off validation & submit
Softcopy filing for SCM docs (PO, GR, Invoice, PL, etc)
Submission of docs to finance
Freight billing recon with forwarders
Update billing tracker

Job Responsibility

Meeting business objectives while handling daily fulfilment operations
Support commercial needs by driving fulfilment related activities and customer service full

Customer Service Representative

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

Thailand , Bangkok

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Support commercial team satisfaction by interact with assist inhouse customer needed
Propose solution with supporting information
Consistency service to delivery
Comprehensive with customer service SOP
4PL/3PL new part creation
Monthly expired/write off validation & submit
Softcopy filing for SCM docs (PO, GR, Invoice, PL, etc)
Submission of docs to finance
Freight billing recon with forwarders
Update billing tracker

Job Responsibility

This personnel is responsible for meeting business objectives while handling daily fulfilment operations
To support commercial needs by driving fulfilment related activities and customer service full

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Customer Service Planner

Job Description

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