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11 Recruitment Logo 11 Recruitment · IT - Administration

Customer Service Planner and Coordinator

Australia, Sydney Employment contract · Job Posted June 14, 2026
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Job Description

This role coordinates customer enquiries, service requests, technician schedules, travel bookings and service records within a manufacturing and automation environment. You will report to the Australia based Service Manager.

Job Responsibility

  • Maintain a four-week forward service schedule
  • Coordinate preventative maintenance within agreed service windows
  • Respond quickly to urgent breakdown requests
  • Reprioritise scheduled work when breakdowns require immediate attention
  • Communicate professionally with customers when appointments need to be rescheduled
  • Provide updates throughout the customer service lifecycle
  • Identify improvements across service administration and scheduling processes
  • Coordinate installations
  • maintenance visits
  • travel requirements
  • parts availability and schedule changes

Requirements

  • Experience coordinating technicians
  • field teams or labour resources
  • Experience scheduling maintenance
  • installations or breakdown support
  • The ability to prioritise work by urgency
  • risk and business impact
  • Confidence rescheduling planned work when urgent breakdowns arise
  • Strong customer communication skills
  • especially when explaining delays or changes
  • Experience using scheduling
  • CRM
  • ERP or service management software
  • Mechanical
  • electrical
  • automation or manufacturing exposure
  • Communication
  • organisation
  • problem-solving and time-management skills
  • A current driver's licence
  • Australian working rights for permanent employment

What we offer

  • Opportunity to work with customers
  • technicians and managers across Australia and New Zealand
  • Develop knowledge of service coordination within an automation environment
  • Remote opportunity
  • Training provided
  • Support for travel to Perth if needed
  • Exposure to preventative maintenance programmes
  • installations
  • breakdown response
  • travel coordination
  • service documentation and workflow improvement
  • Scope to contribute ideas that improve scheduling
  • communication and service efficiency
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