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Robert Half Logo Robert Half · Call Center

Customer Service Phone Representative

United States, Rock Island · Job Posted May 03, 2026
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Job Description

We're partnering with a highly regarded insurance organization that is expanding its customer operations team to support increased demand. These short-term engagements (with strong potential to extend) are mission-critical — helping reduce customer wait times and ensuring policyholders receive timely, thoughtful support. This position blends customer interaction, account analysis, and problem-solving in a structured, supportive setting and is ideal for empathetic communicators who enjoy helping others by phone. If you're someone who can listen, analyze, and guide customers through important questions with professionalism and care, this role provides for meaningful work and clear processes.

Job Responsibility

  • Support customers primarily by phone (with some written communication)
  • Assist with billing, account, and product-related questions
  • Analyze member accounts and process updates (beneficiaries, coverage, payment methods, etc.)
  • Use sound judgment and problem-solving skills to resolve complex situations

Requirements

  • Strong communication and customer service skills
  • Empathy, emotional intelligence, and professionalism
  • Solid analytical and problem-solving ability
  • Proficiency in Microsoft Office and comfort working across multiple systems
  • Customer service, call center, or client support experience
  • Strong verbal communication and active listening skills
  • Attention to detail with accurate documentation habits

What we offer

  • Hybrid flexibility after training
  • Ongoing learning and development opportunities
  • Predictable work hours with rotating start times
  • Supportive leadership and strong team culture
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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