Customer Service Pharmacy Support, CVS Health

Customer Service Pharmacy Support

CVS Health

Location:
United States, Malvern

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 31.30 USD / Hour

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Job Description:

Fast-paced and dynamic role working alongside a pharmacist to coordinate home infusion orders, maintain inventory, and ensure patient documentation is up to date. Full-time role with opportunities for overtime and excellent benefits including medical, dental, and vision coverage.

Job Responsibility:

Assist with maintenance of patient files, sort and file physician orders and all clinical documentation
assist with following up with doctor’s office to get renewal orders and clinicals
manage fax que and triage them as well as upload in Epic
provide administrative support to the specialty team - typing/faxing/tracking physician's orders, discharging patient from service, filling of paperwork in the correct sections of medication
call patient to confirm delivery of coordinating with internal team members, documenting discussion in progress notes, rescheduling patient for subsequent deliveries
track patient pumps - swapping out when pump is due for PM and retrieving pumps when patient discharges from services
assist with lab tracking and lab trending on daily basis
take active role in record retrieval process

Requirements:

Minimum one-year customer service experience
minimum one-year experience working in Microsoft Office, specifically Excel, Outlook & Word
strong verbal and written communication skills
demonstrated ability to work with a sense of urgency and pay close attention to detail
high school diploma or GED equivalent

Nice to have:

Demonstrated ability to work independently and as a team
experience in home health and/or healthcare industry
knowledge of medical terminology

What we offer:

Affordable medical plan options
401(k) plan including matching company contributions
employee stock purchase plan
no-cost programs including wellness screenings, tobacco cessation and weight management programs
confidential counseling and financial coaching
flexible work schedules
family leave
dependent care resources
colleague assistance programs
tuition assistance
retiree medical access

Additional Information:

Job Posted:
June 01, 2025

Expiration:
August 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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