Customer Service Performance Specialist Job at Voyage PrivÃ© (Aix en Provence)

Customer Service Performance Specialist

As a Customer Service Coordinator, you’ll play a key role in shaping the quality...

Location

France , Aix-en-Provence

Salary:

Not provided

Voyage PrivÃ©

Expiration Date

Until further notice

Requirements

Degree in Business, Tourism, or a related field (Bac +2 to Bac +4)
Proven experience in customer service, operations, or coordination — or a strong ability to learn fast in a dynamic environment
Solid understanding of CRM, back-office tools, and the Microsoft Office suite
Excellent written and verbal communication skills, with full fluency in French and English
Strong problem-solving and decision-making abilities, with a calm and structured approach to changing situations
Analytical and detail-oriented mindset, focused on delivering quality service and continuous improvement
Organized, proactive, and collaborative - you love working as part of a team and know how to set priorities effectively
Curious, open-minded, and perseverant, with a genuine passion for helping customers and making things better every day

Job Responsibility

Lead and coordinate one of our customer service activities (information before departure, trip modifications, on-trip support, or cancellations) to guarantee a smooth and high-quality experience for our Members
Act as the main point of contact for escalated cases, ensuring quick, fair, and customer-oriented resolutions
Coach, train, and engage a team of several dozen international agents (English, Italian, Spanish, German) to strengthen their skills, performance, and product knowledge
Monitor and analyze operational KPIs (DPH, QS, Backlog, NPS, DMT) to identify improvement areas and deploy clear, data-driven action plans
Partner with internal teams to relay field feedback, improve processes, and enhance both customer and agent experience
Drive continuous improvement initiatives by challenging existing workflows, sharing best practices, and contributing to the development of tools and procedures that support efficiency and service quality

What we offer

Hybrid model with 3 mandatory on-site days per week plus 4 fully remote weeks per year
Access to large on-site fitness center
Private padel court
Company events (Company Breaks, Carnival, Annual Convention, meetups and talks)
Free tickets to every Provence Rugby home match and live music nights at the Dalida Institute
Up to 20% off exclusive getaway offers

Fulltime

New

Customer Service Specialist

We are looking for a customer-focused Customer Service Specialist to support lea...

Location

United States , Neenah

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Background in customer service, call center support, sales support, inside sales, business development, or lead generation environments
Ability to establish rapport quickly, respond to objections effectively, and guide conversations toward productive outcomes
Strong verbal and written communication skills with a detail-oriented and customer-focused approach
Proven ability to work independently, stay motivated, and consistently meet performance expectations
Experience using business systems along with Microsoft Office or Google Workspace for daily communication and tracking tasks
Strong organizational skills, attention to detail, and dependable follow-through on customer and team commitments
Comfortable balancing competing priorities and adapting quickly in a fast-moving work environment
Resourceful, team-oriented, and eager to learn new tools, processes, and industry knowledge

Job Responsibility

Respond to incoming inquiries in a timely manner and maintain steady follow-up to keep prospects engaged throughout the process
Develop positive relationships with prospective clients by understanding their needs, addressing concerns, and creating confidence in the service experience
Record, organize, and update lead interactions accurately within company systems to ensure clear visibility into activity and next steps
Coordinate appointments and support movement of promising opportunities through the sales pipeline
Work closely with internal partners to deliver a smooth and consistent experience for customers at every stage of engagement
Handle email and phone communications with care while managing multiple browser-based tools and customer records
Assist customers with general service questions and basic connectivity-related concerns, escalating issues when appropriate
Build knowledge of industry practices, internal workflows, and relevant market information to improve service quality and effectiveness

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

New

Sr. Customer Service Specialist

We are looking for a Sr. Customer Service Specialist to join our team in Memphis...

Location

United States , Memphis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree STRONGLY preferred but not required
Experience in customer service, specifically in order management and sales support required
Background in manufacturing, distribution, or an industrial business environment is strongly preferred
Demonstrated ability to manage a high volume of requests and competing priorities without sacrificing accuracy or responsiveness
Strong communication skills with the ability to work effectively across customer-facing and internal cross-functional teams
Experience with order entry and customer account support, including systems such as EDI or similar transaction platforms required
Proven problem-solving, organizational, and prioritization skills in a fast-moving business setting
Detail-oriented, adaptable approach with a focus on accountability, continuous improvement, and team collaboration

Job Responsibility

Oversee the full order lifecycle, entering customer orders accurately and following them through fulfillment to ensure timely completion
Partner with sales, operations, warehouse, technical support, and manufacturing teams to keep customer commitments aligned with inventory, production, and shipping schedules
Serve as a primary customer contact by responding to inquiries, providing status updates, and resolving service-related issues promptly and effectively
Support account-related activities such as preparing pricing information, assisting with proposals and contract details, and contributing to customer retention and growth efforts
Review open orders, forecast inputs, and demand patterns to help improve planning visibility and day-to-day operational performance
Maintain customer records, shared communication channels, order documentation, and reporting data with a strong focus on accuracy and organization
Identify workflow gaps and recommend practical improvements that strengthen service quality and operational efficiency
Provide backup assistance across customer service and commercial operations functions as business needs shift
Coordinate shipping-related details for domestic and international customers, including communication tied to timelines and required export documentation where applicable

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Service Specialist

This role exists to aiming to ensure customers' optimal stock levels, product av...

Location

Turkey , Istanbul

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Expertise in communication skills as well as influencing & persuading
Analytical thinking and data analysis competencies

Job Responsibility

Perform daily order planning process
Create and manage orders in alignment with Demand Planning
Identify stock risks (out-of-stock/overstock) and take proactive actions
Work closely with planning teams to align supply plans with operational needs
Monitor service performance by tracking losses and taking preventive actions to avoid recurrence
Maintain accuracy of master data in relevant systems
Monitor order lifecycle including blocked orders, delivery delays and escalations
Coordinate urgent shipments with Logistics and Warehouse
Support resolution of claim related issues
Coordinate with relevant stakeholders for timely closure of operational issues

Fulltime

Customer Service Specialist

Our client, a fantastic family-run business that manufactures & supplies high-qu...

Location

United Kingdom , Wandsworth

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Must have fluent English / Spoken French
ideally with previous export and shipping/supplier administration experience

Job Responsibility

Preparing and issuing quotes, sales orders, purchase orders and delivery notes
Organising transport and logistics for deliveries to customers
Co-ordinating order and shipping/delivery planning
Keeping customers updated on the status of their order
Performing basic office tasks, such as filing, data entry, and answering phones
Data reporting
Proof reading marketing materials
Attending and assisting tradeshows
Organising team meetings

Fulltime

Customer Service Specialist & Charge Back Analyst

We are looking for a detail-oriented individual to join our team in Long Island ...

Location

United States , Long Island City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience handling chargebacks or payment disputes from initial review through final resolution
Strong Excel skills with the ability to organize data, spot trends, and create reports, tables, or charts
Background in customer service, including experience in high-volume support or call center environments
Ability to work effectively in a fast-paced setting that blends customer interaction, administrative processing, and analysis
Clear written and verbal communication skills with a detail-oriented approach to internal and external interactions
Self-directed mindset with the ability to identify gaps, suggest improvements, and follow through on process enhancements
Bilingual language skills are welcomed and considered an advantage

Job Responsibility

Oversee the full lifecycle of credit card disputes, from intake through resolution, using internal platforms and card network portals
Create well-supported rebuttal packages by gathering records, organizing evidence, and preparing clear documentation for submission
Review chargeback activity and service data in Excel to identify patterns, measure performance, and produce useful reports or visual summaries
Deliver responsive customer support in a busy in-person setting, helping resolve questions and service-related issues efficiently
Assist with front-facing service tasks as needed while balancing analytical and operational responsibilities behind the scenes
Recommend and help implement better procedures, reference materials, and standard operating practices to strengthen the chargeback function
Partner with finance and customer service colleagues to ensure accurate handling of disputes and a smooth customer experience
Manage a substantial monthly dispute workload while maintaining accuracy, timeliness, and consistency

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Customer Service Specialist

Our Robert Half is currently seeking to hire qualified and experienced Customer ...

Location

United States , Corvallis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service experience
Proficient in utilizing customer service software, databases and CRM
Excellent oral and written communication skills
Exceptional interpersonal and problem-solving skills
Demonstrated attention to detail and accuracy
Ability to remain calm and courteous in periods of stress.

Job Responsibility

Responding promptly to customer inquiries in a polite and professional manner
Handling and resolving customer complaints
Processing orders, forms, applications, and requests
Providing customers with product and service information
Documenting customer interactions and transactions, detailing inquiries or complaints as well as actions taken
Monitoring customer service team and ensuring all policies and procedures are adhered to
Developing and maintaining customer relationships and updating customer databases
Performing any other duties as assigned by the management.

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan
Free online training

Customer Service Specialist

Our Robert Half is currently seeking to hire qualified and experienced Customer ...

Location

United States , Corvallis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service experience
Proficient in utilizing customer service software, databases and CRM
Excellent oral and written communication skills
Exceptional interpersonal and problem-solving skills
Demonstrated attention to detail and accuracy
Ability to remain calm and courteous in periods of stress

Job Responsibility

Responding promptly to customer inquiries in a polite and professional manner
Handling and resolving customer complaints
Processing orders, forms, applications, and requests
Providing customers with product and service information
Documenting customer interactions and transactions, detailing inquiries or complaints as well as actions taken
Monitoring customer service team and ensuring all policies and procedures are adhered to
Developing and maintaining customer relationships and updating customer databases
Performing any other duties as assigned by the management

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

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