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At Percepta, we bring first-class service across each market we support. As a Customer Service Parts Consultant in Melbourne, FL (Onsite), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Job Responsibility:
Receive inbound phone calls and emails through the Ecommerce Portal
Effectively utilize multiple systems in providing prompt, courteous, and accurate information
Resolve complex interactions using the appropriate escalation process
Use appropriate resources find solutions for basic to intermediate level issues
consulting with the SME or Team Lead, as necessary to resolve concerns
Follow up with the customer when needed utilizing phone and/or email
Participate in daily information exchanges to remain knowledgeable of process and procedures
Ability to support and advocate for consumer sales and product inquiries
Assists in formulation of problem-solving techniques for newly discovered issues
Maintain exceptional product knowledge as it relates to program support
Handle additional projects and assignments as directed