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Customer Service Parts Consultant

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TTEC

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Location:
United States , Melbourne

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Contract Type:
Not provided

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Salary:

15.00 USD / Hour

Job Description:

At Percepta, we bring first-class service across each market we support. As a Customer Service Parts Consultant in Melbourne, FL (Onsite), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

Job Responsibility:

  • Receive inbound phone calls and emails through the Ecommerce Portal
  • Effectively utilize multiple systems in providing prompt, courteous, and accurate information
  • Resolve complex interactions using the appropriate escalation process
  • Use appropriate resources find solutions for basic to intermediate level issues
  • consulting with the SME or Team Lead, as necessary to resolve concerns
  • Follow up with the customer when needed utilizing phone and/or email
  • Participate in daily information exchanges to remain knowledgeable of process and procedures
  • Ability to support and advocate for consumer sales and product inquiries
  • Assists in formulation of problem-solving techniques for newly discovered issues
  • Maintain exceptional product knowledge as it relates to program support
  • Handle additional projects and assignments as directed
  • Additional duties as assigned

Requirements:

  • Minimum high school diploma required
  • Some college or vocational training preferred
  • Strong problem-solving, troubleshooting experience
  • Sales Experience, required
  • Automotive Background, preferred
  • Parts/Service Advisor Experience, preferred

Nice to have:

  • Automotive Background
  • Parts/Service Advisor Experience
What we offer:
  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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