Customer Service & Outreach Coordinator Job at Robert Half (Richmond)

Sales & Customer Service Administrator

We're working with a well-established UK-based company that's a leader in its fi...

Location

United Kingdom , Weston-super-Mare

Salary:

26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a fast-paced administrative or customer service role
A keen eye for spotting sales opportunities and a confident, consultative approach
Strong communication skills - both written and verbal
Excellent organisational skills and the ability to manage multiple priorities
A proactive, can-do attitude and a team-focused mindset
Confidence using Microsoft Office and CRM systems (or the ability to learn quickly)

Job Responsibility

Customer Engagement - Responding to emails and calls with professionalism and warmth, identifying customer needs and offering suitable solutions
Upselling & Cross-Selling - Spotting opportunities to introduce complementary products or upgrades that add value for the customer
Sales Support - Preparing accurate quotes, following up on warm leads, and helping convert enquiries into confirmed orders
Marketing Outreach - Sending promotional materials and product updates to keep customers informed and engaged
Order Management - Coordinating orders from start to finish, ensuring smooth delivery and excellent service
Supplier Liaison - Working with suppliers to obtain quotes and manage procurement paperwork
Logistics Coordination - Organising deliveries and resolving any issues quickly and efficiently

What we offer

Free on-site parking
Casual dress code
Supportive, friendly team
Modern office environment
A role where your ideas and input are genuinely valued

Fulltime

Sales and Customer Service Administrator

Sales & Customer Service Administrator role supporting the sales process and enh...

Location

United Kingdom , Weston-super-Mare

Salary:

26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a fast-paced administrative or customer service role
A keen eye for spotting sales opportunities and a confident, consultative approach
Strong communication skills - both written and verbal
Excellent organisational skills and the ability to manage multiple priorities
A proactive, can-do attitude and a team-focused mindset
Confidence using Microsoft Office and CRM systems (or the ability to learn quickly)

Job Responsibility

Customer Engagement - Responding to emails and calls with professionalism and warmth, identifying customer needs and offering suitable solutions
Upselling & Cross-Selling - Spotting opportunities to introduce complementary products or upgrades that add value for the customer
Sales Support - Preparing accurate quotes, following up on warm leads, and helping convert enquiries into confirmed orders
Marketing Outreach - Sending promotional materials and product updates to keep customers informed and engaged
Order Management - Coordinating orders from start to finish, ensuring smooth delivery and excellent service
Supplier Liaison - Working with suppliers to obtain quotes and manage procurement paperwork
Logistics Coordination - Organising deliveries and resolving any issues quickly and efficiently

What we offer

Free on-site parking
Casual dress code
Supportive, friendly team
Modern office environment
A role where your ideas and input are genuinely valued

Fulltime

Support Coordinator

The Support Coordinator is responsible for assisting the care//case managers wit...

Location

United States

Salary:

40200.00 - 54570.00 USD / Year

Healthfirst

Expiration Date

Until further notice

Requirements

High School diploma or GED from an accredited institution
Prior experience in a customer service environment
Working experience in a fast-paced environment

Job Responsibility

Provides excellent quality customer service to our members and//or providers relating to authorization updates, questions//issues such as coordinating care, DME outreach, scheduling appointments, and screen assessments to identify risk factors which need closer intervention
Handles calls to and from providers regarding authorizations, referrals, visits, tests, and faxed care plans
Manage requests from members, providers, call centers and care management teams regarding initial authorizations, authorization updates and//or corrections
Complete member and provider notification calls
Escalates calls to appropriate departments which may include but is not limited to inbound//outbound calls on behalf of Care Managers
Manages a large volume of tasks and caseloads from multiple queues
Meets//Exceeds all performance, quality and productivity measures
Builds sustainable relationships of trust through open and interactive communication with internal and external customers
Documents accurate member information in compliance with our internal procedures
Follows established policies and procedures to ensure member and provider issues are addressed timely and accurately

What we offer

medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions

Fulltime

Screening Coordinator

Clinical Trial Media is seeking a Screening Coordinator who is passionate about ...

Location

United States , Hauppauge

Salary:

Not provided

Clinical Trial Media

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
One-year prior contact center experience preferred
Possess a can-do attitude, a mission-driven work ethic, and an entrepreneurial-minded attitude are keys to finding success
Accountable and results driven, and a ‘sales-mindedness’ professional demeanor
Ability to listen and react with compassion – all while staying within the appropriate and approved program parameters
Hunger, determination, result and detail orientation, and excellent time management skills
Being able to multi-task across communications platforms and technical platforms simultaneously
Being able to manage large volumes of varied communications in a timed manner with daily completion goals
Receptive to constructive feedback and flexible in adapting to change
Tech savvy and willingness to learn

Job Responsibility

Initiate outbound phone calls to potential clinical trial patients and warm transfer those that are reached to the Nurse Coordinators in the Contact Center. Follow processes to disposition the outbound call appropriately when unable to reach the potential patient
Initiate outreach outside of the phone system through email, text message, and future channels in an effort to engage potential patients to call us to initiate our screening process
Utilize approved scripting and possess the ability to display soft skills to encourage potential patients to speak with a Nurse Coordinator
Provide exceptional customer service by interacting with potential patients, while diligently coordinating secondary screening appointments on behalf of nurse recruitment team
Carefully track, revise, and document the progress of execution of communications plans, with the goal of providing resolution for each potential study candidate
Ongoingly provide leadership with useful feedback and mitigation strategies for platform and/or process improvements. Recommend changes to processes to continuously improve and increase potential patient reach rate
Utilize multiple software systems simultaneously to initiate and document the outcome of each interaction
Ability to learn new systems and tools quickly
Ability to meet productivity and quality standards within 90 days of start date
Other duties as assigned

Admissions and Communications Coordinator

We are looking for an Admissions and Communications Coordinator to join our team...

Location

United States , St. Louis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft Word, Excel, and Outlook, including calendar management
Strong skills in handling inbound and outbound calls and addressing inquiries effectively
Ability to maintain organized and accurate records in a detail-oriented setting
Experience or willingness to learn Salesforce for tracking and managing leads
Excellent interpersonal and communication skills for working with prospective students and staff
Ability to work on campus and be present for in-person responsibilities
Flexibility to travel occasionally for recruitment events
Prior experience in a customer service or admissions-related role is a plus.

Job Responsibility

Respond to inquiries from prospective students both online and in person, providing accurate and helpful information
Schedule appointments and qualify potential leads for the admissions team to follow up
Assist in evaluating student inquiries for enrollment in various academic programs
Organize and lead campus tours for prospective students and their families
Maintain and regularly update records of potential students using appropriate tools and systems
Perform reception duties to support admissions walk-ins and manage incoming leads
Actively participate in recruitment efforts, including virtual outreach and on-campus events
Travel occasionally to attend recruitment events, with the possibility of overnight stays
Collaborate with other campus departments as necessary to ensure effective communication
Handle additional responsibilities as assigned by the admissions office.

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan access

Fulltime

Front of House Coordinator

Become a founding member of the Customer Experience Community team at a brand-ne...

Location

United Kingdom , Leeds

Salary:

27000.00 - 29000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Experience in customer experience, hospitality, or a related field
Strong relationship-building skills and a knack for complaint resolution
Proficiency in social media engagement and community outreach
Excellent telephone etiquette and email communication skills
A proactive approach to property management and concierge services.

Job Responsibility

Enhance Customer Experiences: Identify innovative opportunities to elevate customer services and deliver them at the highest standards
Warm Welcomes: Provide a warm hospitality-style welcome and a fond farewell to everyone
Immaculate Presentation: Ensure front-of-house areas are always presented to perfection
Community Engagement: Collaborate with local businesses, community groups, and Leeds City Council to enrich the community
Relationship Building: Develop professional relationships with clients, occupiers, and stakeholders
Complaint Resolution: Address complaints with prompt resolutions, escalating when necessary
Concierge Services: Offer concierge services, such as dry-cleaning pickups, restaurant reservations, and transportation arrangements
Communication: Respond to telephone and email inquiries professionally, ensuring follow-ups as required.

Fulltime

Guest Experience Manager

The Guest Experience Manager supports the General Manager by overseeing all aspe...

Location

Bahamas , Half Moon Cay, Eleuthera

Salary:

Not provided

Carnival Cruises

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Hospitality Management, Tourism, Business Administration, or a related field preferred
additional education in Hospitality or a related field is a plus
At least three years’ experience in a Managerial or Supervisory role in guest relations or hospitality or equivalent
General knowledge of the Hospitality industry
Customer service driven with outstanding communication (verbal and written) and active listening skills
Strong interpersonal, problem solving and leadership skills
Must be highly organized, efficient, and detailed oriented
Must have exceptional interpersonal/relationship building skills
Excellent problem-solving and multitasking skills
Strong analytical thinking skills

Job Responsibility

Act as an ambassador for guests
Plan, direct, and coordinate activities to ensure exceptional customer service is achieved
Address guest complaints and provide resolution
Meet and greet VIP guests
Provide motivation and leadership to staff assigned to the Guest Experience Department
Oversee tour allotments
Conduct frequent inspections for all guest experience areas
Remain updated on professional knowledge through continuous self-development
Ensure implementation and consistency with brand standards
Provide operational support, motivation, and recognition of team members in guest satisfaction and customer service

Guest Services Manager

The Guest Services Manager supports the General Manager by overseeing all aspect...

Location

Bahamas , Half Moon Cay, Eleuthera

Salary:

Not provided

Carnival Cruises

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Hospitality Management, Tourism, Business Administration, or relevant field preferred
Or equivalent experience is required
additional education in Hospitality or a related field is a plus
At least three years’ experience in a Managerial or Supervisory role in guest relations or hospitality or equivalent
General knowledge of the Hospitality industry
Customer service driven with outstanding communication (verbal and written) and active listening skills
Strong interpersonal, problem solving and leadership skills
Must be highly organized, efficient, and detailed oriented
Must have exceptional interpersonal/relationship building skills
Excellent problem-solving and multitasking skills

Job Responsibility

Act as an ambassador for guests
Plan, direct, and coordinate activities to ensure exceptional customer service is achieved
Address guest complaints and provide resolution
Meet and greet VIP guests
Provide motivation and leadership to staff assigned to the Guest Experience Department
Oversee tour allotments
Conduct frequent inspections for all guest experience areas
Remain updated on professional knowledge through continuous self-development
Ensure implementation and consistency with brand standards
Provide operational support, motivation, and recognition of team members in guest satisfaction and customer service

Fulltime

Customer Service & Outreach Coordinator

Robert Half

Location:
United States , Richmond

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 05, 2026

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