Customer Service Order Processing Technician Job at Baxter (Auckland)

Customer Service Order Processing Technician

The primary focus of this role will be to ensure accurate and timely processing ...

Location

New Zealand , Auckland

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Excellent attendance and punctuality records and no outstanding performance issues
Highly competent in accurate data entry and review with minimum errors and efficient time management utilizing pharmacy programs
Willing and motivated attitude with team members
Displays drive and a sense of urgency to achieving deadlines, assisting with additional hours, flexibility etc.
Must be able to demonstrate a good understanding of basic mathematics and to be able to communicate effectively both verbally and in writing
Pleasant telephone manner to all external and internal stakeholders

Job Responsibility

Enter and review orders accurately and in a timely manner
Check orders for completeness - legibility/ patient details/drugs/diluents/delivery details etc
Clarifying details with customer/ Technical specialist if any aspects of the order are unclear
Schedule orders are required
Timely receipt of orders confirming expected delivery date and time
Liaising regularly with pharmacy production specialists, Team leaders and customer service on matters concerning the receipt, processing and delivery of customer orders
Complying with regulatory requirements of GDP, GMP and EH&S
Working with different sites to manage current workload to assist in bringing forward or delaying orders to maintain rooms at capacity
Assist in capturing customer complaint reports regarding delivery and service issues
Dealing with product complaints and adverse event reports

Fulltime

Customer Service Order Processing Technician

The primary focus of this role will be to ensure accurate and timely processing ...

Location

New Zealand , Auckland

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Excellent attendance and punctuality records and no outstanding performance issues
Highly competent in accurate data entry and review with minimum errors and efficient time management utilizing pharmacy programs
Willing and motivated attitude with team members
Displays drive and a sense of urgency to achieving deadlines, assisting with additional hours, flexibility etc.
Must be able to demonstrate a good understanding of basic mathematics and to be able to communicate effectively both verbally and in writing
Pleasant telephone manner to all external and internal stakeholders

Job Responsibility

Enter and review orders accurately and in a timely manner
Check orders for completeness - legibility/ patient details/drugs/diluents/delivery details etc. Clarifying details with customer/ Technical specialist if any aspects of the order are unclear
Schedule orders are required
Timely receipt of orders confirming expected delivery date and time
Liaising regularly with pharmacy production specialists. Team leaders and customer service on matters concerning the receipt, processing and delivery of customer orders
Complying with regulatory requirements of GDP, GMP and EH&S
Working with different sites to manage current workload to assist in bringing forward or delaying orders to maintain rooms at capacity
Assist in capturing customer complaint reports regarding delivery and service issues
Dealing with product complaints and adverse event reports
Use of standard Microsoft programs such as MS Word, Excel, PowerPoint and Access to provide clerical support and maintain information databases

Fulltime

Customer Service Technician

We are looking for a dedicated Customer Service Technician to join our team in W...

Location

United States , West Yarmouth

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in customer service, preferably within a call center environment
Strong skills in answering inbound and outbound calls with a customer-focused approach
Proficiency in data entry and maintaining accurate records
Excellent written and verbal communication skills, including email correspondence
Familiarity with Microsoft Excel and Word for document creation and data tracking
Ability to schedule appointments and manage order entry accurately
Comfortable working onsite in West Yarmouth, Massachusetts
Strong problem-solving skills and the ability to collaborate with team members effectively

Job Responsibility

Respond to customer inquiries via phone, email, and other communication channels with professionalism and accuracy
Utilize available resources and collaborate with team members to address complex customer questions effectively
Coordinate with internal departments to fulfill customer requirements and ensure seamless service delivery
Manage customer accounts by performing data entry tasks and maintaining accurate records
Schedule appointments and update order information as needed to support customer needs
Handle both inbound and outbound calls, ensuring timely resolution of customer concerns
Process orders and provide updates to customers regarding their order status
Maintain a strong working knowledge of company products and services to assist customers effectively
Use Microsoft Excel and Word to create and update documents and reports related to customer interactions

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Field Service Technician I

Location

United States , Tampa

Salary:

41600.00 - 57200.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Must be at least 21 years of age
Valid driver's license
Obtain and maintain a DOT physical card required
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Job Responsibility

Move and inspect medical products within Baxter service centers, healthcare facilities, and private homes
Load and unload Baxter product and maneuver the medical equipment within truck beds
Troubleshoot and evaluate any needed repairs
Perform routine cleaning & preventative maintenance on Baxter products
Provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits
Navigate electronic devices like smart phone, tablet, or PC to enter in or acquire information
Demonstrate how to use Baxter product to hospital staff, caregivers, and other participants
Sustain a clean and safe work environment, including 5S activities (sort, set in-order, sweep, standardize and sustain)
Safely operate a company vehicle ranging in size from a cargo van up to a 26,000-pound truck
Ability to lift and carry up to 65 pounds using appropriate processes, including proper safety and ergonomic procedures

What we offer

Healthcare Insurance
401K
Paid Time Off
Parental Leave
Employee Stock Purchase Plan
Medical and dental coverage that start on day one
Basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts

Fulltime

New

Field Service Technician I

Location

United States , Fenton

Salary:

43200.00 - 59400.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Must be at least 21 years of age
Valid driver’s license
Obtain and maintain a DOT physical card required
Ability to lift and carry up to 65 pounds
Must wear proper PPE including safety shoes, eye protection, gloves, and protective clothing
Complete all required safety and compliance modules and medical testing
Applicants must be authorized to work for any employer in the U.S.

Job Responsibility

Move and inspect medical products within Baxter service centers, healthcare facilities, and private homes
Load and unload Baxter product and maneuver the medical equipment within truck beds
Troubleshoot and evaluate any needed repairs
Perform routine cleaning & preventative maintenance on Baxter products
Provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits
Navigate electronic devices like smart phone, tablet, or PC to enter in or acquire information
Demonstrate how to use Baxter product to hospital staff, caregivers, and other participants
Sustain a clean and safe work environment, including 5S activities (sort, set in-order, sweep, standardize and sustain)
Safely operate a company vehicle ranging in size from a cargo van up to a 26,000-pound truck
Ability to lift and carry up to 65 pounds using appropriate processes, including proper safety and ergonomic procedures

What we offer

Healthcare Insurance
401K
Paid Time Off
Parental Leave
Employee Stock Purchase Plan
medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Flexible Spending Accounts
educational assistance programs
time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service

Fulltime

New

Customer Service Representative

Location

United States , Oceanside

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service, call center, or administrative experience
Strong phone etiquette and communication skills
Experience using CRM software preferred
Excellent multitasking and organizational abilities
Professional and customer-focused demeanor

Job Responsibility

Answer inbound calls and respond to customer inquiries
Schedule service appointments and coordinate technician dispatches
Provide updates regarding appointments and service timelines
Resolve customer concerns and escalate issues when necessary
Maintain detailed customer notes and service records
Enter and update customer information accurately
Process service requests and work orders
Assist with reporting and operational support activities
Coordinate communication between customers and field teams

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Field Service Technician I

The Field Service Technician I will perform functions related to product readine...

Location

United States , Buffalo

Salary:

43200.00 - 59400.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Must be at least 21 years of age
Valid driver's license
Obtain and maintain a DOT physical card required
Applicants must be authorized to work for any employer in the U.S.
Ability to lift and carry up to 65 pounds using appropriate processes, including proper safety and ergonomic procedures
Must wear proper PPE including safety shoes, eye protection, gloves, and protective clothing

Job Responsibility

Move and inspect medical products within Baxter service centers, healthcare facilities, and private homes
Load and unload Baxter product and maneuver the medical equipment within truck beds
Troubleshoot and evaluate any needed repairs
Perform routine cleaning & preventative maintenance on Baxter products
Provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits
Navigate electronic devices like smart phone, tablet, or PC to enter in or acquire information
Demonstrate how to use Baxter product to hospital staff, caregivers, and other participants
Sustain a clean and safe work environment, including 5S activities (sort, set in-order, sweep, standardize and sustain)
Safely operate a company vehicle ranging in size from a cargo van up to a 26,000-pound truck
Complete all required safety and compliance modules and medical testing

What we offer

Healthcare Insurance
401K
Paid Time Off
Parental Leave
Employee Stock Purchase Plan
medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Flexible Spending Accounts
educational assistance programs
paid holidays

Fulltime

Field Service Technician I

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

United States , Tampa

Salary:

41600.00 - 57200.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Must be at least 21 years of age
Valid driver's license
Obtain and maintain a DOT physical card required
Ability to lift and carry up to 65 pounds using appropriate processes, including proper safety and ergonomic procedures
Must wear proper PPE including safety shoes, eye protection, gloves, and protective clothing. Gloves supplied include both latex and non-latex materials
Complete all required safety and compliance modules and medical testing
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time

Job Responsibility

Move and inspect medical products within Baxter service centers, healthcare facilities, and private homes
Load and unload Baxter product and maneuver the medical equipment within truck beds
Troubleshoot and evaluate any needed repairs
Perform routine cleaning & preventative maintenance on Baxter products
Provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits
Navigate electronic devices like smart phone, tablet, or PC to enter in or acquire information
Demonstrate how to use Baxter product to hospital staff, caregivers, and other participants
Sustain a clean and safe work environment, including 5S activities (sort, set in-order, sweep, standardize and sustain)
Safely operate a company vehicle ranging in size from a cargo van up to a 26,000-pound truck
Ability to lift and carry up to 65 pounds using appropriate processes, including proper safety and ergonomic procedures

What we offer

Healthcare Insurance
401K
Paid Time Off
Parental Leave
Employee Stock Purchase Plan
medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts

Fulltime

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Customer Service Order Processing Technician

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