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Robert Half Logo Robert Half · Customer Service

Customer Service & Order Processing Representative

United States, Woodbridge Employment contract · Job Posted June 29, 2026
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Job Description

We are looking for a dependable Customer Service & Order Processing Representative to join a manufacturing organization. This contract opportunity with permanent potential is ideal for someone who enjoys supporting customers, managing order details, and keeping shipments moving accurately and efficiently. The person in this role will work closely with sales, warehouse, and logistics partners to ensure timely order fulfillment while maintaining a high standard of service.

Job Responsibility

  • Enter and manage customer orders accurately within the company’s order management system, ensuring all details are complete and up to date
  • Arrange transportation for outgoing shipments and help determine the most effective routing based on delivery needs
  • Partner with warehouse personnel and customers to coordinate shipping schedules, delivery updates, and order-related questions
  • Investigate transit-related damage issues and submit claims documentation to support timely resolution
  • Provide day-to-day assistance to the sales team and customers by responding to order inquiries and helping resolve service concerns
  • Maintain organized records and complete general administrative support tasks as needed within the office
  • Monitor multiple open orders at once, following through on deadlines and communicating status updates to relevant stakeholders

Requirements

  • At least 2 years of experience in order processing, customer support, or logistics coordination
  • Proficiency with Microsoft Office applications, including Outlook
  • Strong data entry and typing skills with a high level of accuracy and attention to detail
  • Ability to stay organized, prioritize effectively, and manage several orders or tasks simultaneously
  • Capable of working independently while remaining responsive and collaborative with teammates in different locations
  • Clear verbal and written communication skills for interacting with customers and internal teams
  • Comfortable following established procedures and contributing to a team-oriented work environment

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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