Customer Service & Order Administrator Job at KARL STORZ (Slough)

Job Description

We are seeking a detail oriented and customer focused Customer Service & Order Processing Administrator to join our fast paced team. In this role, you will efficiently process customer orders, ensure regulatory compliance, and communicate order statuses to internal and external stakeholders. You will play a vital role in delivering exceptional customer service and maintaining high-quality standards within a regulated industry.

Job Responsibility

Receive and process customer orders accurately and efficiently, both verbally and electronically, while ensuring all necessary details are recorded in the ERP system and documenting contractual requirements with third parties
Communicate effectively with customers to resolve queries, provide updates regarding order processing, amendments and outcomes
Check ERP system for stock availability, liaise with colleagues, and coordinate with departments to ensure timely order fulfilment and delivery
Perform general administrative tasks, maintain compliance with Medical Devices Regulations, and adhere to quality standards
Respond to inquiries via telephone, email, or in person, and communicate order statuses as needed
General order processing administration duties
Maintain a clean, safe, and organized work environment and take on additional tasks assigned by the manager to support business needs
Exhibit honesty, trustworthiness, and professionalism, with strong communication skills and the ability to work independently and under pressure
Utilize proficient IT skills, including Microsoft Office Suite, to support all order processing activities

Requirements

Educated to GCSE standard (or equivalent) and have achieved a minimum of Grade C in English Language and Math’s
At least 3 years’ experience in a similar role
Experience with SAP is preferred but not essential
IT skills- predominantly working with Microsoft Office Suite
Experience working in an ISO 13485 or 9001 regulated industry is a distinct advantage
Excellent attention to detail
Ability to work in a fast paced environment
Strong ability to prioritise tasks
Good problem solving skills
Polite and courteous manner regardless of the situation
Good English in verbal and written communication skills
Ability to work calmly under pressure
Ability to work under own initiative

Nice to have

Experience with SAP is preferred but not essential
Experience working in an ISO 13485 or 9001 regulated industry is a distinct advantage

What we offer

34 days holiday (inclusive of public holidays)
Generous Pension
Private Medical
Medical cash back scheme
Company sick pay
Life Assurance
Critical illness and income protection (service requirements apply)
Perkbox benefits platform

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Customer Service & Order Administrator

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