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Customer Service & Order Administrator

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KARL STORZ

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Location:
United Kingdom , Slough

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

28000.00 - 29000.00 GBP / Year
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Job Description:

We are seeking a detail oriented and customer focused Customer Service & Order Processing Administrator to join our fast paced team. In this role, you will efficiently process customer orders, ensure regulatory compliance, and communicate order statuses to internal and external stakeholders. You will play a vital role in delivering exceptional customer service and maintaining high-quality standards within a regulated industry.

Job Responsibility:

  • Receive and process customer orders accurately and efficiently, both verbally and electronically, while ensuring all necessary details are recorded in the ERP system and documenting contractual requirements with third parties
  • Communicate effectively with customers to resolve queries, provide updates regarding order processing, amendments and outcomes
  • Check ERP system for stock availability, liaise with colleagues, and coordinate with departments to ensure timely order fulfilment and delivery
  • Perform general administrative tasks, maintain compliance with Medical Devices Regulations, and adhere to quality standards
  • Respond to inquiries via telephone, email, or in person, and communicate order statuses as needed
  • General order processing administration duties
  • Maintain a clean, safe, and organized work environment and take on additional tasks assigned by the manager to support business needs
  • Exhibit honesty, trustworthiness, and professionalism, with strong communication skills and the ability to work independently and under pressure
  • Utilize proficient IT skills, including Microsoft Office Suite, to support all order processing activities

Requirements:

  • Educated to GCSE standard (or equivalent) and have achieved a minimum of Grade C in English Language and Math’s
  • At least 3 years’ experience in a similar role
  • Experience with SAP is preferred but not essential
  • IT skills- predominantly working with Microsoft Office Suite
  • Experience working in an ISO 13485 or 9001 regulated industry is a distinct advantage
  • Excellent attention to detail
  • Ability to work in a fast paced environment
  • Strong ability to prioritise tasks
  • Good problem solving skills
  • Polite and courteous manner regardless of the situation
  • Good English in verbal and written communication skills
  • Ability to work calmly under pressure
  • Ability to work under own initiative

Nice to have:

  • Experience with SAP is preferred but not essential
  • Experience working in an ISO 13485 or 9001 regulated industry is a distinct advantage
What we offer:
  • 34 days holiday (inclusive of public holidays)
  • Generous Pension
  • Private Medical
  • Medical cash back scheme
  • Company sick pay
  • Life Assurance
  • Critical illness and income protection (service requirements apply)
  • Perkbox benefits platform

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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