Customer Service Ops Expert Job at Global-e

Optical Trans 2nd Line Ops Expert

At Vodafone, we’re not just shaping the future of connectivity for our customers...

Location

Türkiye , Ankara

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

BSc degree in Electrical/Electronics/Telecommunications/Software Engineering, (Master degree preferred)
4 years of experience on Optical Transport Networks(Operation and maintenance of transmission Systems) & Networking/SDN (Nokia DWDM, Huawei DWDM, other DWDM Vendor)
Significant knowledge on transmission technologies(DWDM, Synchronization, Ethernet)
Responsible for all Level 2 operations (acceptance, troubleshooting, configuration management, SLA/OLA management, solving the problem, deep dive analysis, ...etc. ) for corresponding products and services
Good understanding of the key major vendor's equipment Nokia & Huawei
To lead the digitalization of Optical Transport network
Knowledge of Software Defined Networking Technologies & SDN troubleshooting and analysis tools
Systems programming, design, and development skills & Solid understanding of fundamental network protocols. Experience with one or more general purpose programming languages including but not limited to: Java, C++, C#, Objective C, Python, or JavaScript
Good knowledge of Routing protocols (OSPF, IS-IS, LDP, MPLS-TE, RSVP-TE, L2-VPN, L3 VPN, IPV6), - Cisco CCNA / CCNP certificates preferred
Cisco CCNA / CCNP certificates preferred

Job Responsibility

Maintenance: To maintain Transmission network 7/24
To maintain self-built Fiber Optic and Leased Transmission lines with providers
To perform routine maintenance works. To check paths periodically. To take log and keep safe the paths and routes
To maintain transmission network continuity related to BCM concept
Configuration: To make Hardware and Software connections between Vodafone Transmission Systems as well as other companies
By using ITIL process
To produce solutions that will provide operational efficiency and make design changes in accordance with the interests of the network
Performance Management and SLA: Report low performance lines and systems, take necessary actions
Continually follow up circuit occupancy and network availability& reliability, take measure if necessary
To find and localize transmission line problems

What we offer

Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

Fulltime

System&Application Ops. Snr. Expert-Linux

We are seeking a skilled Linux Senior Expert to manage and maintain our Linux sy...

Location

Türkiye , İstanbul

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

University Degree with Electronic, Computer, Telecommunication or Mathematics Engineering
Minimum 8 years experience of Linux-Based system management
Experience of Linux Based systems like Redhat, Oracle Linux, Centos, Ubuntu, Debian, Suse Linux Enterprise
Experience of services and roles of Linux Server like Apache, NGNIX, DNS, DHCP etc
Experience working in a large, enterprise environment with 1000+ of servers
Must have excellent working experience with problem solving, troubleshooting and analysis
Must have excellent working experience administering Linux Server Operating System
Must have good knowledge of scripting languages like PHP, Python, Perl, Bash Script, Ruby etc
Must have good knowledge of Center Management systems like Redhat Satellite, Ansible
Must have good knowledge of VMWare Virtualization , Storage, SAN, Network and KVM

Job Responsibility

Linux server installation and upgrades
securely managing user access
ensuring network security and operational stability
implementing automation processes
crisis management and managing all operational processes
Improving Linux operational processes and enhancing service quality
Improving processes and existing work with new technologies and developing infrastructure
Creating, updating and disseminating procedure, activity and service documents, and preparing documents to eliminate the root of crises with the knowledge and experience gained regarding incidents, crises and studies in customer operations
Implements necessary security measures and ensures compliance with industry standards and regulations
Responsibility for solving Incident and Request which includes Linux OS system structures

What we offer

Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

Fulltime

New

Inventory Ops SME -Senior Executive

We are seeking a detail-oriented Inventory Operations Specialist to support Orde...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Knowledge of Inventory Management and Order Management processes
Understanding of Order to Cash (O2C) lifecycle within telecom operations
Experience working with inventory, billing, or commercial systems in a telecom environment
Strong analytical and problem-solving abilities with attention to detail
Proficiency in Microsoft Excel for data handling and reporting
Ability to manage multiple tasks and meet service level commitments
Effective communication and collaboration skills in a matrix organisation

Job Responsibility

Manage and resolve assigned inventory and invoice-related tickets within agreed SLAs
Ensure Right First Time (RFT) quality while adhering to defined operational processes
Develop a comprehensive understanding of inventory systems and processes end-to-end
Support Order to Cash operations, including billing, provisioning, and lifecycle changes
Analyse and resolve discrepancies impacting customer billing, services, or inventory records
Use case management tools (e.g., ServiceNow) to track, manage, and close requests efficiently
Collaborate with stakeholders, subject matter experts, and cross-functional teams to resolve issues
Contribute to process improvements, operational efficiency, and risk reduction initiatives
Support reporting, stakeholder updates, and adoption of operational enhancements

What we offer

Opportunity to work in a global telecom operations environment
Exposure to end-to-end Order to Cash and inventory lifecycle processes
Collaborative work culture with cross-functional teams and international stakeholders
Opportunities to contribute to process improvements and operational enhancements
Career development through hands-on experience in telecom operations and systems

Fulltime

New

Senior Demand Planner

The Sr. Demand Planner is responsible for all forecasting activities associated ...

Location

United States , Denver

Salary:

78000.00 - 97000.00 USD / Year

BrainWorks

Expiration Date

Until further notice

Requirements

BS/BA degree in business or a technical field, preferred
Minimum 4 to 6 years of direct experience in retail / wholesale planning
Relevant experience in food planning, S&OP processes, process implementations, etc.
Experience identifying operational issues and recommending and implementing strategies to resolve problems
Experience using forecasting software such as Anaplan, SAP/APO, Netstock, Logility, etc.
Understanding of end-to-end supply chain & impact demand planning has on results
Demonstrated success solving problems collaboratively via your leadership
Knowledge in Trade Promotion Management systems and software
Demonstrated working knowledge of statistics and statistical forecasting tools
Outstanding computer skills in a Microsoft Windows environment

Job Responsibility

Develop demand plans (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of a demand planning function using the Demand Planning forecasting tool (Anaplan)
Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results
Understanding of and ability to incorporate sales, marketing and syndicated data into the forecasting model (this includes seasonality, competitive activity, trends, ad plans, category role, sales objectives and sales drivers)
Work with sales team to ensure Trade Promotion Management plans are properly aligned in the Demand Plan
Reconcile significant forecast variances and refine the forecast model to reflect updated sales and marketing assumptions
Monitor abnormal demand and take corrective action to prevent reoccurrence, maximize customer service and minimize distressed inventory
Collaborate with senior management in Sales, Marketing, and Operations, present forecasts during daily/weekly/monthly S&OP process, and support strategic decision-making
Lead & represent your Brand and Customer Demand Plans in discussions on inventory strategies, item life-cycle management, product transitions, and other Operations projects as required
Accountable for weekly, monthly and rolling 3-month forecast accuracy improvement at brand, category and item levels
Participate in process improvement efforts in all areas related to S&OP, Demand Planning process and technology

What we offer

medical, dental, and vision insurance
company-paid health reimbursement arrangement
life and disability coverage
401(k)-retirement plan
vacation time
sick leave
flexible time off (for exempt positions)
paid parental leave
10% annual short-term incentive

Fulltime

New

Director, Predictive Analytics and AI

Join Takeda as a Director, Predictive Analytics and AI out of our Cambridge, MA ...

Location

United States , Cambridge

Salary:

177000.00 - 278080.00 USD / Year

BioLife Plasma Services

Expiration Date

Until further notice

Requirements

Master’s or Ph.D. in Computer Science, Data Science, Statistics, Engineering, Economics or a related field required
10+ years of hands-on experience in AI/ML modeling, with at least 5 years in pharmaceutical commercial analytics required
Prior people management experience required
Strong technical expertise in machine learning, NLP, and recommendation systems
Experience with pharma data (e.g., IQVIA, Veeva, SP & claims) and strong understanding of compliance and privacy considerations
Proficiency in Artificial Intelligence, with demonstrated expertise in establishing GenAI (Generative AI) and Agentic AI methodologies and solutions
Proficient in Data Science tools and languages such as Python, R, SQL, Databricks, and is familiar with cloud platforms (AWS, Azure, GCP)
Expert in delivering persuasive presentations, conveying complex advanced Data Science driven insights to non-technical audience, and mentoring others in presentation skills
Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams
Strong project management skills, with the ability to manage multiple projects simultaneously

Job Responsibility

Advance Data Science and AI capabilities driving the utilization of predictive models in areas including Patient finding, HCP Targeting and Prioritization, Next Best Action Engines, predictive secondary data driven Patient and predictive Customer Segmentations
Advance Predictive Analytics for US. GI, NS, PDT, and Rare Disease Franchises, including new product launches or indications
Partner with BUs, BU Analytics & Insights, Marketing and Sales Ops, Data CoEs etc.to define use cases and integrate predictive model-driven decisioning into business decisions
Strategic Leadership: Develop and execute a future-oriented data science strategy for commercialization, focusing on leveraging predictive and machine learning models to solve complex business challenges
Predictive Modeling & AI Innovation: Design and deploy predictive models—including logistic regression, ensemble methods, and other machine learning algorithms—for key applications such as trialist identification, patient segmentation, next-best-action (NBA), and HCP target prioritization. Lead the development of AI/ML algorithms to predict patient events, identify undiagnosed / misdiagnosed patients to drive targeted HCP engagements. Create scalable, reusable frameworks for AI and machine learning experimentation and deployment across multiple therapeutic areas
Cross-Functional Partnership: Collaborate as a key thought partner with cross-functional teams—including Business Units, Brand Insights & Analytics, Marketing & Sales Operations, Patient Services, and Medical Affairs—to drive business impact. Develop creative strategies to ensemble multiple third-party patient data sets, enhancing coverage and precision in patient identification and predictive segmentations
Mentor and develop talent: Cultivate a high-performing team of data scientists by promoting continuous learning and encouraging the adoption of emerging AI techniques, ensuring a culture of innovation and excellence. Promote ongoing AI skill development through hands-on training, external partnerships, and internal knowledge sharing
GenAI and Agentic AI Initiatives: Establish and lead GenAI and Agentic AI initiatives that are strategically aligned with CA&I goals. Drive the adoption and integration of advanced AI technologies to enhance analytics capabilities, automate insights generation, and support innovative commercial strategies
Innovation & Continuous Improvement: Continually evolve analytical methods, platforms, standards, and toolsets to meet current and future business needs. Lead Data Science team efforts in developing advanced analytic and AI models providing continuous insights into execution optimization, and industry developments
Strategic Consultation & Stakeholder Engagement: Act as a trusted thought partner to franchise Analytics & Insights, forecasting, and Patient Diagnosis Heads - leading data science driven discussions and translating business needs into appropriate predictive modeling strategies

What we offer

short-term and/ or long-term incentives
medical, dental, vision insurance
401(k) plan and company match
short-term and long-term disability coverage
basic life insurance
tuition reimbursement program
paid volunteer time off
company holidays
well-being benefits
up to 80 hours of sick time per calendar year

Fulltime

Senior Solution Sales Executive

As an Enterprise Solution Sales Executive for Jira Service Management (JSM), you...

Location

United States , San Francisco

Salary:

Not provided

The Muse

Expiration Date

Until further notice

Requirements

Minimum 5+ years of enterprise software sales experience
Proven success selling ITSM, ESM, workflow/automation, digital transformation or other complex enterprise solutions
Demonstrated track record of consistently meeting or exceeding quota in a high-growth environment
Strong understanding of ITSM/ESM industry trends and the competitive landscape
Experience leading multistakeholder, consultative sales cycles involving both business and technical buyers, including C-level and VP-level executives
Excellent communication, storytelling, and presentation skills
comfortable engaging with CIO, VP IT Ops, Heads of Service Management, and technical evaluators
Strong collaboration skills with crossfunctional

Job Responsibility

Expert Product Selling: Act as a knowledge leader in ITSM and ESM industry trends to inform sales strategies and the positioning of Jira Service Management within the broader Atlassian platform
Own EndtoEnd JSM Sales Motions: Lead the full sales cycle for JSM-focused opportunities in your territory from prospecting and discovery through solution design, business case, negotiations, and close
Sales Strategy Development: Collaborate with Account Executives, Account Managers, and Sales Development to develop and execute territory and account strategies that drive net new revenue and expansion across Enterprise accounts
Customer Engagement & Value Selling: Engage with customers to deeply understand their business drivers, service management pain points, and transformation priorities
Build compelling value hypotheses and ROI cases that connect JSM to measurable outcomes (e.g., MTTR, change failure rate, agent productivity, cost per ticket)
Competitive Takeouts & Cloud Migrations: Lead competitive campaigns against incumbent ITSM vendors (e.g., ServiceNow, BMC, Ivanti) and drive cloudfirst motions, including migrations from Jira Service Management Data Center to Cloud
CrossFunctional Collaboration: Partner closely with Solution Engineers, Customer Success, Marketing, and our Partner Ecosystem to align on plays, run coselling motions, and ensure successful customer adoption and expansion
Forecasting & Pipeline Management: Build, manage, and accurately forecast a robust pipeline in your territory, applying MEDDPICC (or similar valuebased methodology) to drive deal progression and predictability
Field & Product Feedback Loop: Act as the voice of the customer to internal stakeholders, sharing insights on product gaps, competitive dynamics, and market trends to help shape Atlassian's JSM roadmap and gotomarket strategy

What we offer

Health and wellbeing resources
Paid volunteer days
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
HSA With Employer Contribution

Fulltime

Senior Critical Environment Operations - Day Shift

As a Senior Critical Environment Technician (CET) - Day Shift in Microsoft’s Clo...

Location

Brazil , Campinas

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent
3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience
1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field
Ability to speak, write and understand fluent English
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Job Responsibility

Understands, follows, and ensures safety and security requirements
Processes method statement of work (MSOW) documents
Performs inspections of equipment in a facility
Participates in testing and commissioning activities
Prepares and submits highly complex reports
Develops methods of operating procedure (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs)
Reviews completed work using approved tools and procedural templates
Performs various types of maintenance and repairs
Serves as a subject matter expert, performing troubleshooting independently
Provides necessary escort to third-party contractors

Fulltime

Director Distrital Campeche

The Regional Business Head accomplishes results through the management of profes...

Location

Mexico , Campeche

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years experience with extensive experience managing functional and regional areas
Deep understanding of how issuing and acquiring components of the businesses operate coupled with a focus on the bottom line
Knowledge of the principal payment networks and their rules, economics and governance
Proven financial acumen, critical thinker with ability to provide an impartial, consultative and solutions oriented approach
Strategically-minded with track record of execution excellence
Hands-on orientation with the demonstrated ability to set up internal processes to communicate and resolve issues
Proven deal/contract negotiation prowess
Prior success working in a large, highly-matrix and complex organization
able to set priorities and 'triage' in a fast-paced, dynamic environment
Knowledge of the financial services industry

Job Responsibility

The Regional Business Head manages business planning initiatives for a regional functional area
Identify and be held accountable for end results, budgeting, planning, policy formulation and significant contribution to future strategy of the enterprise
comprehensive understanding of cross regional standards as they impact new strategic vision and developments
decision making on function through significant impact in terms of size of team managed, strategic influence on the business and interaction with other functions or businesses
Partner closely with the Country Business Unit teams, Regional & Global functions (including Compliance, Legal, Operational Risk Management, etc) to support the implementation of business strategy as well as control directives and processes
Manages business-planning initiatives for one or more large functional areas in a large Country
Ensures that Ops & Tech organization is defining and implementing systems that are aligned with business strategy and goals
Responsible for end results, budgeting, planning, policy formulation and significant contribution to future strategy of the area(s)
Decision making on Ops & Tech functions in terms of size of team managed strategic influence on the business and interaction with other functions or businesses
Collaboration on medium- to long-term planning for broad issues affecting the business

Fulltime

Select Country

Customer Service Ops Expert

Job Description

Job Responsibility

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