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Customer Service Ops Expert

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Global-e

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Customer Service

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Job Description:

Global-e (Nasdaq: GLBE) is a leading platform that enables and accelerates global e-commerce for brands and retailers. As a truly global company, we partner with some of the world’s most recognized brands to provide a seamless end-to-end solution for international online sales, including localization, payments, logistics, and compliance. Our technology-driven approach helps businesses expand into new markets and deliver a smooth, localized shopping experience to customers worldwide. As our business continues to grow rapidly, we’re looking for a passionate, strategic thinker with a strong background in eCommerce logistics, shipping procedures and working relations with carriers to lead our global customer services logistics operations. This is an exciting opportunity for a dynamic leader to shape the future of our customer service logistics operations and drive world-class support for our international retail partners and merchants.

Job Responsibility:

  • Provide strategic leadership to Global-e’s customer service logistic operations across the US, EMEA, and APAC
  • Align with global teams around shared goals, procedures, and workflows, fostering operational consistency and excellence
  • Track, analyze, and optimize CS Ops performance using KPIs and productivity metrics
  • Lead high-level discussions with senior stakeholders in Global -e to define needs and deliver effective solutions
  • Oversee the logistic operations in all CS teams and be an escalation focal point
  • Evaluate industry trends and internal data to inform decision-making and identify areas for continuous improvement
  • Collaborate cross-functionally to streamline internal processes and enhance the customer experience
  • Define and execute new workflows and automations to improve service levels and operational efficiency

Requirements:

  • 3+ years of experience in logistics operations within eCommerce, retail, export or tech environments., or working in carriers’ roles
  • 2+ years of experience in a leadership position, preferably in a multi-regional or global setting
  • Proven track record of leading and scaling high-performing customer service and logistic teams
  • Deep understanding of customer service and logistics best practices, SLAs, and KPIs
  • Experience with CRM and support platforms (e.g., Zendesk, Salesforce Service Cloud, Freshdesk, or similar)
  • Strong analytical skills
  • ability to interpret data, generate insights, and turn them into actionable improvements
  • Excellent verbal and written communication skills in English
  • ability to communicate clearly with both technical and non-technical stakeholders
  • Demonstrated ability to resolve escalated customer issues with professionalism
  • Experience collaborating with cross-functional teams (CSM, CS, Tech, PM) to improve service delivery
  • Fluency in English required
  • additional languages a plus

Nice to have:

Additional languages

Additional Information:

Job Posted:
May 15, 2026

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