Customer Service Operator Job at Cogoport (Ahmedabad)

Customer Service Operator

Cogoport is currently looking for an individual who can successfully manage the ...

Location

India , Mumbai

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

Any graduate degree / post graduate degree (Diploma in Logistics or any related discipline would be an advantage
Customer Service experience in freight forwarding or international FCL logistics is mandatory
High attention to detail
Stakeholder management
Strong communication
Inter-personal skills
Process orientation
Business acumen

Job Responsibility

Act as a Single point of Contact for the customers account to handle all the post-booking communications
Ensuring fulfilment of all the bookings for the customer accounts assigned
Generating repeat business from the Assigned set of accounts
Handling all the Post-Sales Customer Escalations
Coordinate with Internal stakeholders for smooth shipment execution wherever needed and ensure execution as per Customer's SOP
Follow policies, procedures, standards, and ensure compliance with all the maritime regulations
Review Work Instructions periodically and update as required to reflect changes and ensure compliances
Ensure data accuracy for uploaded rates, ensuring zero loss due to entry of incorrect rates
Follow SOPs for each service and maintain desks TAT for each allocated task

Fulltime

Customer Service Operator

Cogoport is currently looking for an individual who can successfully manage the ...

Location

India , Gurugram

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

Any graduate degree / post graduate degree (Diploma in Logistics or any related discipline would be an advantage
Customer Service experience in freight forwarding or international FCL logistics is mandatory
High attention to detail
Stakeholder management
Strong communication
Inter-personal skills
Process orientation
Business acumen

Job Responsibility

Act as a Single point of Contact for the customers account to handle all the post-booking communications
Ensuring fulfilment of all the bookings for the customer accounts assigned
Generating repeat business from the Assigned set of accounts
Handling all the Post-Sales Customer Escalations
Coordinate with Internal stakeholders for smooth shipment execution wherever needed and ensure execution as per Customer's SOP
Follow policies, procedures, standards, and ensure compliance with all the maritime regulations
Review Work Instructions periodically and update as required to reflect changes and ensure compliances
Ensure data accuracy for uploaded rates, ensuring zero loss due to entry of incorrect rates
Follow SOPs for each service and maintain desks TAT for each allocated task

Fulltime

New

Junior Customer Service Operator

The Station Grocer is seeking an enthusiastic junior team member to join our tea...

Location

Australia , East Ballina

Salary:

Not provided

The Station Grocer

Expiration Date

Until further notice

Requirements

Must be at least 16 years old
Reliable with dependable transport to and from work
Available within required shift times
Friendly, approachable, and comfortable speaking with customers
Able to follow instructions and show initiative
Quick to learn and retain new information
Presentable with a strong work ethic

Job Responsibility

Till operator
Customer service and general store duties
Weekday shifts: cleaning, tidying, and stocking shelves
Weekend shifts: till operation, serving customers, plus general cleaning and stocking duties

What we offer

Supportive training and structured onboarding
Regular junior shifts with predictable hours
Strong introduction to retail, fuel, and customer service
Opportunity to build confidence, responsibility, and workplace skills
Full hands-on training provided

Parttime

Customer Service Representative

We are seeking customer-focused professionals to join a growing team supporting ...

Location

United States , Austin

Salary:

Not provided

MMC Group LP

Expiration Date

Until further notice

Requirements

Minimum of 12 months of recent customer service experience within the past year
At least 1 year of experience in a contact center, customer support, administrative support, or related environment
Strong computer proficiency with the ability to navigate multiple applications simultaneously
Excellent verbal and written communication skills
Ability to work independently while managing multiple priorities
Strong attention to detail and organizational skills
Effective critical thinking and problem-solving abilities
Comfortable learning new processes, systems, and procedures
Ability to maintain productivity and quality standards in a remote environment

Job Responsibility

Respond to inbound customer inquiries in a professional and courteous manner
Research account information across multiple systems while assisting callers
Provide accurate information and resolve customer concerns efficiently
Review documentation and records to support program-related processes
Perform data entry and maintain accurate electronic records
Generate and process written correspondence when required
Maintain confidentiality of sensitive information
Follow established quality standards and performance expectations
Adhere to assigned schedules and attendance requirements
Support operational needs and special projects as assigned

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Customer service representative

A well-established company in the construction materials industry, this Canadian...

Location

Canada , Montréal-Est

Salary:

22.00 - 24.00 CAD / Hour

Randstad

Expiration Date

July 30, 2026

Requirements

Experience in customer service, inside sales, or order coordination
Comfortable using digital tools (Microsoft Office Suite)
Strong interpersonal skills, attention to detail, and professionalism
Ability to handle multiple priorities in a fast-paced environment
Bilingualism (French/English) is required

Job Responsibility

Manage orders, payments, and product returns
Respond to customer inquiries (in person, by phone, and email)
Provide personalized service and propose tailored solutions
Work closely with the warehouse team to ensure delivery accuracy
Support daily operations within the branch

What we offer

Growing company with a strong reputation in its sector
Stable, welcoming team and collaborative culture
Key role for someone who enjoys customer contact and operational coordination
Concrete opportunity to join an essential and thriving industry

Fulltime

Customer Service Representative

We are looking for a Customer Service Representative to support a mission-driven...

Location

United States , Fort Atkinson

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in customer service or call center support is required
Comfortable managing inbound and outbound phone communication in a fast-paced environment
Experience with order entry and maintaining accurate customer records
Strong verbal communication skills with the ability to listen carefully and respond clearly
Ability to multitask, stay organized, and manage several requests efficiently
Basic computer proficiency and confidence working within customer service systems
Detail-oriented demeanor, reliability, and a service-oriented mindset
Ability to work effectively as part of a team while also handling responsibilities independently

Job Responsibility

Respond to incoming customer calls promptly and professionally, addressing questions, concerns, and service requests with a helpful approach
Enter and update order information accurately in internal systems to ensure timely processing and dependable recordkeeping
Handle a steady volume of customer interactions while maintaining quality, courtesy, and attention to detail
Place outbound calls as needed to follow up on requests, confirm details, or provide updates to customers
Resolve routine service issues efficiently and escalate more complex matters to the appropriate team when necessary
Document conversations, actions taken, and customer information clearly to support continuity and accuracy
Deliver a consistent and positive experience that reflects the organization's service standards and commitment to its community
Collaborate with team members and supervisors to improve response times and support daily call center operations

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

Customer Service Representative

We are looking for a Customer Service Representative to join a manufacturing tea...

Location

United States , Medina

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in customer service, order entry, sales support, or a related administrative role
Strong verbal and written communication skills with the ability to respond clearly to customers and internal teams
Proficiency with computer systems and business applications, including order management tools, customer portals, and shared documentation platforms
Demonstrated ability to stay organized, manage multiple priorities, and meet deadlines in a fast-paced setting
High attention to detail and accuracy when processing orders, updating records, and handling account information
Ability to work independently with sound judgment while maintaining a dependable, proactive, and structured approach
Experience in a manufacturing environment and familiarity with inbound calls, outbound follow-up, quotes, payments, or account inquiries is preferred
Exposure to customer service platforms such as Zendesk is a plus

Job Responsibility

Coordinate customer orders from initial request through post-order follow-up, ensuring each step is completed accurately and on schedule
Work closely with sales, intake, and quoting teams to gather needed details, answer questions, and support active projects across product categories
Participate in project kickoff discussions and help maintain alignment between customer expectations, sales activity, and operational requirements
Maintain customer account records, open order tracking, shared documentation, and portal updates so information remains current and accessible
Monitor order status, revise shipping or lead-time details when needed, and communicate changes promptly to customers and sales representatives
Process payment or deposit collection when required and support related account inquiries with professionalism and accuracy
Prepare and release order tickets within established timelines, including time-sensitive console orders and direct shipment activity
Conduct stock availability checks, send shipment notifications for direct-ship orders, and handle service requests related to national, hospitality, international, private label, and other assigned accounts

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Analyst - Customer Service

The Analyst - Customer Service represents the Service Center which is responsibl...

Location

India , Gurgaon

Salary:

Not provided

Strada

Expiration Date

Until further notice

Requirements

Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation)
Work Experience of 4 - 6 years for International Customer Service "Voice"
Prior Customer Service experience would be preferred
Excellent verbal and written communication skills with least grammatical errors
Basic computer operating skills required (MS- Office Applications)
Appropriate Typing speed to be able to efficiently manage documentation during/post interaction
Ability to work evening/night shifts
Good analytical skills & attention to detail.

Job Responsibility

100% of production time to be spent logged in on calls
Answer calls with an approach to deliver positive customer satisfaction
Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
Maintain internal & client defined quality on calls
Understands and contributes positively in meeting client SLA’s & targets
Adheres to Customer Service Attendance & Accountability policies
Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
Take complete ownership of self-learning & development
Ensuring proper documentation and follow-ups and follow SOP’s
Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.

What we offer

Health coverage options
Wellbeing and support programs
Retirement
Vacation and sick leave
Maternity, paternity & adoption leave
Continuing education and training
Voluntary benefit options

Fulltime

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