Customer Service Operator, Office Angels

Office Angels

Location:
United Kingdom, Godalming

Category:
Customer Service

Contract Type:
Employment contract

Salary:

24000.00 - 26000.00 GBP / Month

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Job Description:

Join a highly successful family-owned business near Godalming! We're on the hunt for a passionate Customer Service Operator to join their friendly team. As a Customer Service Operator, you will play a crucial role in ensuring the smooth operation of our client's services, providing support and assistance to meet customer needs.

Job Responsibility:

Answer incoming calls and address customer queries with professionalism and care
Check the status of consignments and keep customers updated on their deliveries
Make outbound calls to schedule deliveries for homes and businesses
Maintain regular communication with our customer base, ensuring they feel valued
Share updates on offers and promotions to enhance customer engagement
Provide the highest level of service by assisting with inquiries related to deliveries and collections
Escalate any significant customer service issues to the Customer Service Manager as needed
Perform data entry for new jobs into the system accurately and efficiently

Requirements:

Previous experience in a customer service role
Excellent communication skills, both verbal and written
Strong problem-solving abilities and a customer-focused mindset
Ability to work in a fast-paced environment while maintaining attention to detail

What we offer:

20 days+BH
pension
friendly sociable team

Additional Information:

Job Posted:
May 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Operator