Customer Service Operator, Cogoport

Customer Service Operator

Cogoport

Location:
India, Mumbai

Category:
Logistics

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Cogoport is currently looking for an individual who can successfully manage the Outbound FCL and LCL shipments for Cogoport's Customers from India. We are looking for individuals who possess the relevant trade knowledge and customer service expertise in order to deliver perfect post-booking customer experience to the converted customers and generate repeat business from these customers.

Job Responsibility:

Act as a Single point of Contact for the customers account to handle all the post-booking communications
Ensuring fulfilment of all the bookings for the customer accounts assigned
Generating repeat business from the Assigned set of accounts
Handling all the Post-Sales Customer Escalations
Coordinate with Internal stakeholders for smooth shipment execution wherever needed and ensure execution as per Customer's SOP
Follow policies, procedures, standards, and ensure compliance with all the maritime regulations
Review Work Instructions periodically and update as required to reflect changes and ensure compliances
Ensure data accuracy for uploaded rates, ensuring zero loss due to entry of incorrect rates
Follow SOPs for each service and maintain desks TAT for each allocated task

Requirements:

Any graduate degree / post graduate degree (Diploma in Logistics or any related discipline would be an advantage
Customer Service experience in freight forwarding or international FCL logistics is mandatory
High attention to detail
Stakeholder management
Strong communication
Inter-personal skills
Process orientation
Business acumen

Nice to have:

Prior understanding of logistics, freight or supply chain industries and their capabilities is compulsory
Ability to communicate effectively across teams is good to have

Additional Information:

Job Posted:
July 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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