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Customer Service Operative

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Social Value Portal Ltd

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Location:
United Kingdom , Sutton

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

27976.00 GBP / Year
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Job Description:

Customer Service Operative. Location: Cheam. Salary: £27,976 per year. Hours: Alternate shifts are 8am – 5pm, then 9am – 6pm. 1 Saturday per month. Job type: Full-time, permanent. (5-month probation). Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team.

Job Responsibility:

  • Achieve exceptional standards of customer service and always deliver 'The Perfect Repair'
  • Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
  • Plan engineers work
  • Carry out engineer diary management
  • Book service appointments
  • Approve engineers' timesheets
  • Monitor and action escalation reports
  • Support the gas department with administration tasks

Requirements:

  • Must be able to work in a busy and high-pressured environment
  • Must be able to handle challenging calls and remain calm under pressure
  • Excellent communication skills at all levels (both written and verbal)
  • Previous experience in a customer service/call centre role preferred
  • Gas/Home maintenance experience preferred, but not essential
  • Exceptional customer service skills
  • Understanding delivery of best value and continuous improvement
  • Good organisational skills
  • Demonstrate initiative and a good work ethic
  • Openness to learning

Nice to have:

  • Previous experience in a customer service/call centre role preferred
  • Gas/Home maintenance experience preferred, but not essential

Additional Information:

Job Posted:
May 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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