CrawlJobs Logo
Social Value Portal Ltd Logo Social Value Portal Ltd · Customer Service

Customer Service Operative

United Kingdom, Sutton 27976.00 GBP / Year · Job Posted May 17, 2026
Apply Position
Job Link Share

Job Description

Customer Service Operative. Location: Cheam. Salary: £27,976 per year. Hours: Alternate shifts are 8am – 5pm, then 9am – 6pm. 1 Saturday per month. Job type: Full-time, permanent. (5-month probation). Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team.

Job Responsibility

  • Achieve exceptional standards of customer service and always deliver 'The Perfect Repair'
  • Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
  • Plan engineers work
  • Carry out engineer diary management
  • Book service appointments
  • Approve engineers' timesheets
  • Monitor and action escalation reports
  • Support the gas department with administration tasks

Requirements

  • Must be able to work in a busy and high-pressured environment
  • Must be able to handle challenging calls and remain calm under pressure
  • Excellent communication skills at all levels (both written and verbal)
  • Previous experience in a customer service/call centre role preferred
  • Gas/Home maintenance experience preferred, but not essential
  • Exceptional customer service skills
  • Understanding delivery of best value and continuous improvement
  • Good organisational skills
  • Demonstrate initiative and a good work ethic
  • Openness to learning

Nice to have

  • Previous experience in a customer service/call centre role preferred
  • Gas/Home maintenance experience preferred, but not essential
Social Value Portal Ltd - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Service Operative

8 matching positions

Service Desk Customer Support Operative

As part of the Service Management Centre, you will provide a single point of con...
Location
Location
United Kingdom , Plymouth
Salary
Salary:
13.90 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience delivering high-quality customer service in a fast-paced environment
  • Ability to remain patient and tactful under pressure
  • Strong communication skills and ability to build effective working relationships
  • Ability to work flexibly, contribute positively to a team, and operate with limited supervision
Job Responsibility
Job Responsibility
  • Provide a single point of contact for IT enquiries via telephony and other service channels
  • Log, manage and update incidents and service requests using the Service Management Tool
  • Deliver clear, concise advice and guidance to users
  • Maintain high levels of customer satisfaction in all interactions
  • Record all contacts and actions accurately within the Service Management Tool
  • Keep users informed of progress and escalate issues where appropriate
  • Monitor infrastructure and applications, raising incidents when necessary
  • Work collaboratively with service management teams and support functions
  • Support the team in meeting key performance targets
  • Fulltime
Read More
Arrow Right

Service Desk Customer Support Operative

As part of the Service Management Centre, you will provide a single point of con...
Location
Location
United Kingdom , Plymouth
Salary
Salary:
12.66 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience delivering high-quality customer service in a fast-paced environment
  • Ability to remain patient and tactful under pressure
  • Strong communication skills and ability to build effective working relationships
  • Ability to work flexibly, contribute positively to a team, and operate with limited supervision
  • Successful candidates would be subject to a basic DBS check and referencing checks before starting
Job Responsibility
Job Responsibility
  • Provide a single point of contact for IT enquiries via telephony and other service channels
  • Log, manage and update incidents and service requests using the Service Management Tool
  • Deliver clear, concise advice and guidance to users
  • Maintain high levels of customer satisfaction in all interactions
  • Record all contacts and actions accurately within the Service Management Tool
  • Keep users informed of progress and escalate issues where appropriate
  • Monitor infrastructure and applications, raising incidents when necessary
  • Work collaboratively with service management teams and support functions
  • Support the team in meeting key performance targets
What we offer
What we offer
  • On-site parking available on a first come, first served basis
  • Fulltime
Read More
Arrow Right

Repair And Service Customer Service Representative Ii

Are you interested in learning about industrial equipment and building a long-te...
Location
Location
United States , Portland
Salary
Salary:
Not provided
genpt.com Logo
Genuine Parts Company
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Mechanical aptitude or a strong interest in learning industrial products and repair processes
  • Ability or willingness to learn to interpret schematics and mechanical parts
  • Strong organizational and follow-up skills
  • Strong attention to detail and communication skills
  • Comfortable coordinating with vendors and internal teams
  • Industrial distribution or repair experience is a plus
Job Responsibility
Job Responsibility
  • Work closely with service technicians and internal sales teams to build accurate repair and parts quotes for equipment
  • Review teardown information with technicians to build detailed repair quotes
  • Source products from branch inventory, distribution centers, or supplier inventory
  • Work with third-party vendors for pricing and availability
  • Follow up on open vendor quotes to ensure timely turnaround
  • Send completed quotes to internal sales for customer submission
  • Partner with Account Representatives to ensure customer satisfaction
What we offer
What we offer
  • Stable, growing industrial distribution company
  • Collaborative, team-oriented work environment
  • Empowered role with autonomy and trust
  • Consistent Monday–Friday schedule supporting work-life balance
  • Long-term career growth and advancement opportunities
  • Fulltime
Read More
Arrow Right

Senior Customer Service Advisor

Join us as a Senior Customer Service Advisor at Barclays, to provide support and...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong awareness of risk and control to support the completion of high-value transaction approvals, payment investigations and risk issues that arise
  • Support leadership with the delivery of service levels, change implementation, driving a culture of continuous improvement whilst supporting colleagues with complex issues and escalations
  • Support embedment and upskilling of colleagues and identify opportunities to become multi-skilled in role to support the delivery of a consistently excellent service across all channels of engagement
Job Responsibility
Job Responsibility
  • Provide support and knowledge as a SME for colleagues, leadership, and stakeholders across Private Bank Wealth Management
  • Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
  • Collaboration across multiple digital channels to personalise each interaction with a customer
  • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support
  • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
  • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time
  • Support teams within the business operations function as needed, including risk management, compliance and collections
  • Comply with all regulatory requirements and internal policies related to customer care
What we offer
What we offer
  • Fitness Suite
  • fitness classes
  • on-site GP
  • bicycle store
  • rooftop bar (The Beacon)
  • clubs and societies like working parents club
  • Fulltime
Read More
Arrow Right

Customer Service Advisor

In this role you will provide first-class customer service by supporting our cli...
Location
Location
Isle of Man , Douglas
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer Service experience, interacting with clients daily and be able to provide support and understanding around any queries they may have
  • Strong Communication
  • Proficiency in customer service
  • Strong working knowledge of Microsoft Tools and their usage
Job Responsibility
Job Responsibility
  • Collaboration across multiple digital channels to personalise each interaction with a customer
  • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support
  • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
  • Support the collaboration of internal stakeholders
  • Support teams within the business operations function as needed
  • Comply with all regulatory requirements and internal policies related to customer care
What we offer
What we offer
  • competitive benefits package
  • strong culture of coaching, learning and development
  • modern and collaborative environment
  • wellness rooms
  • gyms
  • mental health support
  • inclusive culture
  • volunteering
  • community involvement
Read More
Arrow Right

Customer Service Leader

Purpose of the Job The Customer Service Leader will be responsible for leading ...
Location
Location
Salary
Salary:
Not provided
aramex.com Logo
Aramex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor Degree in business or related fields
  • English proficiency
  • Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook)
  • 4-5 years’ experience in a related field
  • Knowledge of operational, sales and service in all products Express, Domestic, Freight
  • Knowledge of ground operations
  • Knowledge of specific customer needs / requirements for customers requiring Supply
  • Customer Focus
  • Communication Skills
  • Problem Solving
Job Responsibility
Job Responsibility
  • Explain proposed solutions to customers, management, or other interested parties to improve customer experience
  • Develop an understanding of customers' needs and take actions to ensure that such needs are met
  • Develop and implement tools to maintain service quality level in customer requirement
  • Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to operations activity
  • Review operations performance with customers against targets, KPI’s and service agreements
  • Work with the Customer Service Manager to develop and implement service initiatives to improve the customer experience
  • Direct and support the compilation and analysis of technical source data necessary for product development
  • Manage daily complaints and ensure timely resolution
  • Ensure responding to customer inquiries on time
  • Increase customer loyalty by providing programs reward
Read More
Arrow Right

Retail Customer Service Officer

Help us deliver like never before Australia Post is delivering like never before...
Location
Location
Australia , Adelaide
Salary
Salary:
28.58 - 30.55 AUD / Hour
auspost.com.au Logo
Australia Post
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Friendly, enthusiastic and reliable
  • Loves working in a team environment
  • Ready to put the customer at the centre
  • Experience in customer service and/or cash handling
  • Fit to lift up to 16kgs of mail regularly and stand for shift
  • Ability to work at multiple locations
  • Availability for both morning and afternoon shifts across operational hours of Monday - Friday
Job Responsibility
Job Responsibility
  • Performing customer sales and service transactions with customers
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
  • Conducting and processing a number of identity services transactions, including Australian Passport Interviews
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
  • Assisting customers with mail lodgements and associate costs
  • Building rewarding relationships with customers by understanding their needs
  • Assisting with administrative duties such as stocktaking and record maintenance
What we offer
What we offer
  • Supportive training provided
  • 12% Superannuation
  • Post Perks
  • Inclusive workplace
  • Career development opportunities
  • Parttime
Read More
Arrow Right

Customer Service Representative, Underwriting

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Franklin
Salary
Salary:
17.00 - 28.46 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 07, 2026
Flip Icon
Requirements
Requirements
  • 1+ years experience in call center operations or customer service
  • Multitasking capability with superb time management
  • Excellent verbal and written communication, active listening, and the ability to express information clearly
  • Patience, empathy, and the ability to handle difficult customers professionally
  • Basic computer skills and ability to navigate phone systems and software
  • High school diploma or up to 2 year equivalent experience
Job Responsibility
Job Responsibility
  • Operates as a representative of the company by answering and documenting all incoming calls to determine their nature while responding to complex calls related to specialized products
  • Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty
  • Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the reason for the call
  • Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry
  • Handles the answering of questions regarding declination reasons, risk assessments, and telephone interviews so that our members better understand their options
  • Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved
  • Complete on going required training to understand how to use tools available to recall necessary information
  • Documents all customer correspondence and maintains confidential records of patient information
  • Meet all company set metrics
What we offer
What we offer
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Fulltime
Read More
Arrow Right