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Robert Half Logo Robert Half · Logistics

Customer Service & Operations Manager

United States, Cromwell · Job Posted February 13, 2026
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Job Description

In this executive-level position that is reporting to the President, you will shape and execute operational strategy across multiple departments units customer service and inside sales, purchasing, and warehousing. This is an opportunity to transform business operations, optimize processes, and drive long-term company success.

Job Responsibility

  • Create actionable strategies for both day-to-day operations and long-term initiatives, ensuring organizational objectives are achieved
  • Help enhance customer experience and boost sales
  • Broaden and diversify customer base
  • Define, measure, and report on operational performance metrics such as service level, cost containment, delivery accuracy, and inventory management
  • Collaborate directly with executive management to set budgets, resource plans, and continuous improvement priorities
  • Promote a collaborative work culture dedicated to accountability and high performance
  • Manage warehouse staff and their activity (receiving and storage to order fulfillment and shipping, introducing process improvements to maximize productivity and safety)
  • Analyze ERP and operational data to uncover trends, address bottlenecks, and enhance workflow visibility
  • Oversee Procurement Manager and operations, cultivating strong vendor relationships, negotiating contracts, and managing supplier incentives to benefit the organization
  • Align purchasing activity with sales and marketing goals to drive profitable growth
  • Champion inventory accuracy, optimizing turnover rates and minimizing product obsolescence through proactive planning and analytics
  • Standardize operational procedures and leverage technology solutions to connect and streamline processes between sales, IT, finance, and customer service
  • Mentor, motivate, and develop departmental leaders through coaching and performance management, supporting professional advancement and cross-functional teamwork

Requirements

  • Bachelor’s degree
  • 10+ years of related operations and supply chain management experience
  • Oversight of warehouse and purchasing functions
  • Noted strength in creating and hitting KPIs and cost efficiency
  • ERP system experience
  • History of building, developing, and inspiring high-performing teams in fast-paced environments
  • Extensive experience in operations management within industrial distribution, manufacturing, or similar industries
  • Strong background in inventory control, supply chain management, and purchasing functions
  • Demonstrated ability to implement performance metrics and drive measurable improvements
  • Proven leadership skills with experience managing cross-functional teams
  • Proficiency in logistics and warehouse management practices
  • Excellent analytical skills with the ability to interpret operational data and develop actionable strategies
  • Familiarity with inside sales operations and customer support processes
  • Exceptional communication and organizational skills to effectively manage multiple priorities

What we offer

  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
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