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Robert Half Logo Robert Half · Customer Service

Customer Service / Operations Manager

United States, North Brunswick · Job Posted June 29, 2026
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Job Description

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Job Responsibility

  • Oversee day-to-day customer service operations and ensure high-quality support delivery
  • Manage, coach, and develop a team of customer service representatives
  • Implement and improve processes to enhance efficiency and customer experience
  • Monitor KPIs, analyze performance metrics, and drive continuous improvement
  • Collaborate cross-functionally with sales, logistics, and finance teams
  • Resolve escalated customer issues in a timely manner
  • Ensure compliance with company policies and operational procedures

Requirements

  • Oversee day-to-day customer service operations and ensure high-quality support delivery
  • Manage, coach, and develop a team of customer service representatives
  • Implement and improve processes to enhance efficiency and customer experience
  • Monitor KPIs, analyze performance metrics, and drive continuous improvement
  • Collaborate cross-functionally with sales, logistics, and finance teams
  • Resolve escalated customer issues in a timely manner
  • Ensure compliance with company policies and operational procedures
  • MUST have EDI experience

What we offer

  • medical
  • dental
  • vision
  • 401k
  • paid time off
  • life and disability insurance
  • free online training
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