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Customer Service Operations – Process & Tools Intern

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VO2 Group

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Location:
France , Montbonnot-Saint-Martin

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Your mission during this internship: Help structure the engine behind Customer Support. During this internship, you will help make our Customer Service operations clear, structured, and scalable. You will work closely with the Customer Service Manager and collaborate with technical support, repair operations, AI, logistics, and sales teams. This is not just a documentation internship. You will help us understand how our systems really work, transform complex workflows into clear frameworks, and contribute to improving how we operate at scale.

Job Responsibility:

  • Map Real-World Processes: observe and document how our operations actually function
  • Analyze how customer tickets are handled across Sales, Technical Support, and Aftersales
  • Understand repair workflows and spare parts management
  • Document escalation paths, decision logic, and prioritization rules
  • Transform informal or tribal knowledge into structured Standard Operating Procedures (SOPs)
  • Document Our Tools Ecosystem: explore and document the tools that power our support operations, including Zendesk, Odoo, GTL, SupportSync, AI-powered support and feedback tools
  • Structure and Improve Operations: create visual process maps (flowcharts, diagrams, decision trees)
  • Build and organize internal documentation repositories
  • Identify gaps, inefficiencies, or inconsistencies
  • Propose improvements and simplifications

Requirements:

  • Curious and eager to understand how systems work
  • Structured, organized, and detail-oriented
  • Comfortable analyzing processes and workflows
  • Autonomous and proactive
  • Strong in written communication (English required)
  • Interest in operations, customer support, or process optimization
  • Experience with documentation tools, flowcharts, or process mapping
  • Interest in technology, music, or creative tools

Nice to have:

  • Interest in operations, customer support, or process optimization
  • Experience with documentation tools, flowcharts, or process mapping
  • Interest in technology, music, or creative tools
What we offer:
  • Hands-on experience in Customer Service operations within a global tech company
  • Direct exposure to cross-functional teams (support, logistics, engineering, AI)
  • Real impact on how our operations scale and improve
  • Experience with industry tools such as Zendesk and Odoo
  • Strong operational and process design skills

Additional Information:

Job Posted:
March 18, 2026

Work Type:
On-site work
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