Customer Service Operations – Process & Tools Intern Job at VO2 Group (Montbonnot-Saint-Martin)

Operations & Customer Service Officer

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Strong analytical skills with excellent attention to detail
Ability to work independently and collaboratively in a fast‑paced, time‑sensitive environment
Good communication skills, both written and verbal
Proficient in Microsoft Windows and Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
Familiar with Transport Management Systems (TMS) or other logistics/operational systems
able to learn and adapt to new digital tools quickly
Excellent interpersonal skills when dealing with clients, partners, and internal teams
Ability to multitask and adapt quickly to urgent shipment demands and shifting priorities
Experience in air freight, courier operations, logistics, customer service, or warehousing is an added advantage

Job Responsibility

Manage day‑to‑day operations for time‑critical and specialty air courier import and export shipments
Arrange, coordinate, and monitor flight bookings, air waybills (AWB), and end‑to‑end courier movement
Coordinate with airlines, ground handlers, and last‑mile delivery teams to ensure seamless transit
Handle full customs clearance procedures and documentation, including requirements from Customs, MOH (Ministry of Health), MAQIS, and DVS for regulated and controlled shipments
Ensure all documentation (AWB, CI, PL, permits, etc.) is accurate, compliant, and aligned with air‑cargo, regulatory, and courier standards
Provide real‑time shipment status updates to clients, including flight schedules, delays, and exceptions
Support the Customer Service team by providing accurate operational information, resolving shipment issues, and assisting with client inquiries
Work closely with Customer Service to address service exceptions, complaints, and special handling requests
Meet strict operational cut‑off times, service level agreements (SLAs), and courier itinerary schedules
Communicate effectively with clients, airline partners, freight forwarders, and courier network providers

Fulltime

Manager, Customer Operations (Customer Success)

The Manager, Customer Operations (Customer success) handles contract performance...

Location

United States , New York

Salary:

100000.00 - 115000.00 USD / Year

SITA

Expiration Date

Until further notice

Requirements

5–7 years’ experience in customer or technical support within technology/services, ideally in fast-paced environments
Familiarity and prior experience with ITIL-based operation processes
Proficiency with ticketing systems, CRM tools, and data analysis methodologies for tracking customer satisfaction
5+ years in customer success, process improvement, or data analysis, with proven ability to drive improvement plans
7+ years in managing customer relationship for on-going services, preferably in customer service or operations
Strong team management skills, including conflict resolution, resource planning, and developing teams to meet business goals
Bachelor’s degree in a relevant field (e.g., Business Administration, Customer Service, Information Technology, or related discipline)
Certifications (optional): ITIL for process and service management roles, or certifications in Customer Relationship Management (CRM) tools.

Job Responsibility

Partner with the account team to oversee service delivery and performance
Conduct customer service reviews and support executive account planning
Build customer knowledge, share insights across back-office teams, and maintain up-to-date records
Stay current on products and updates to provide accurate guidance and ensure customers are on the latest release
Manage change requests, escalate technical issues, and follow up to ensure resolution and satisfaction
Collaborate with internal teams to resolve issues and provide feedback to the account team
Analyze customer data and feedback to identify trends, risks, and engagement levels
Partner with the account team on retention strategies for at-risk customers
Manage success plans, documentation, and communications to improve satisfaction
Prepare reports on metrics and contribute to knowledge resources (FAQs, training).

What we offer

Flex Week: Work from home up to 2 days/week (depending on your Team's needs)
Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments
Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world
Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life
Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning
Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

Fulltime

New

Customer Service Analyst

We are seeking a detail-oriented contract Customer Service Analyst to support a ...

Location

United States , Petaluma

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ years of experience in customer service, operations, or analytical support roles
Strong proficiency in Excel or similar data tracking tools
Experience with case management or CRM systems preferred
Excellent organizational, communication, and follow-up skills
Ability to manage multiple priorities in a fast-paced, project-based environment
Strong attention to detail and commitment to data accuracy and documentation

Job Responsibility

Manage and follow up on orders, requests, and status updates, ensuring timely and accurate communication
Track and maintain cases and service requests, including supporting documentation and resolution details
Maintain project trackers and provide regular updates on case progress and overall project milestones
Perform data entry, analysis, reconciliation, and reporting to support operational and project priorities
Collaborate cross-functionally with internal teams to resolve issues and improve response timelines
Support escalation processes to ensure complex inquiries are addressed efficiently
Ensure accuracy, consistency, and completeness of records in accordance with company standards

What we offer

medical, vision, dental, life and disability insurance
401(k) plan

New

Customer Service Representative

The Customer Service Representative is responsible for cultivating customer rel...

Location

United States , Shakopee

Salary:

53000.00 - 62000.00 USD / Year

CommScope

Expiration Date

Until further notice

Requirements

Three or more years of customers service or sales support experience
Experience in Microsoft Programs (outlook, Excel, word, etc.)
High level of multiple tasking and organizational skills

Job Responsibility

Follow developed procedures pertinent to the effective and efficient operations of Customer Service and develops new procedures as necessary
Monitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company’s systems and processes and participating in the development of same
Facilitate order management from order receipt through invoicing to the customer utilizing a thorough understanding of supply chain capabilities and status
Act as a resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling
Assist in resolving customer disputes by preparing or assembling supporting documentation
Develop knowledge of Cable Exchange and relevant CommScope products and their functionality and utilize such knowledge to service internal and external customers, business partners, and sales organizations
Provide customers with product literature and documentation when necessary or appropriate
Report and manage daily sales/production reports and metrics
Perform various functions involving order management such as handling inbound/outbound calls to and from customers, business partners, and sales organizations regarding order entry, order confirmations, order acknowledgments, order change notifications, and website inquiries, among other incidental tasks and duties
Provide support and backup assistance to peers

What we offer

medical, dental, and vision plans
life and accidental death insurance
401(k) plan
participation in the Company’s Incentive Plan
eleven paid holidays in a full calendar year
two weeks of paid vacation (prorated based on start date)
other leave options

Fulltime

New

Customer Service Manager

Our client is seeking a highly communicative professional for a contract-to-perm...

Location

United States , Akron

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong written and verbal communication skills
Experience working cross-functionally with customers and internal departments
Background in customer service, order management, quoting, shipping coordination, or administrative operations
Ability to analyze order trends, invoices, and sales-related data
Comfortable working in both office and light manufacturing settings
Strong organizational skills and attention to detail
Ability to multitask and manage changing priorities effectively

Job Responsibility

Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflow
Communicate regularly with office personnel, sales, shipping, customers, and internal departments
Assist with and prepare formal quotes for existing and prospective customers
Process purchase orders for tooling, prototypes, and production
Analyze current order patterns and review sales margins
Monitor daily invoice activity and maintain accurate customer account information
Maintain and organize master drawing files
Manage and support the Shipping Administrative Assistant
Serve as a communication link between Customer Service, Quality, Production, and Shipping to ensure smooth order flow
Assist with accounts receivable activities as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Customer Operations Coordinator

We are looking for a Customer Operations Coordinator to support daily sales and ...

Location

United States , Holland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in a sales support, customer service, or similar coordination role
Demonstrated ability to provide attentive customer service in a fast-paced business environment
Experience with order entry and managing accurate data within internal systems
Strong written and verbal communication skills with the ability to work effectively across teams
High level of accuracy, organization, and attention to detail when handling multiple tasks
Proficiency with standard office software and general administrative tools
Ability to prioritize responsibilities, meet deadlines, and adapt to changing business needs

Job Responsibility

Process customer orders accurately and ensure all relevant details are entered and updated in a timely manner
Serve as a key point of contact for customer inquiries, providing responsive support and clear follow-up on order status, product information, and service needs
Coordinate with sales, operations, and other internal departments to resolve issues and keep customer requests moving forward efficiently
Review documentation and transaction records to confirm completeness, accuracy, and alignment with company procedures
Track open orders and related activities, escalating concerns when timelines, inventory, or customer expectations may be affected
Prepare routine reports, summaries, and administrative materials that help support sales activity and operational planning
Maintain organized records and contribute to process improvements that enhance service quality and day-to-day workflow efficiency

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service Representative

We are looking for a Customer Service Representative to join a manufacturing tea...

Location

United States , Medina

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in customer service, order entry, sales support, or a related administrative role
Strong verbal and written communication skills with the ability to respond clearly to customers and internal teams
Proficiency with computer systems and business applications, including order management tools, customer portals, and shared documentation platforms
Demonstrated ability to stay organized, manage multiple priorities, and meet deadlines in a fast-paced setting
High attention to detail and accuracy when processing orders, updating records, and handling account information
Ability to work independently with sound judgment while maintaining a dependable, proactive, and structured approach
Experience in a manufacturing environment and familiarity with inbound calls, outbound follow-up, quotes, payments, or account inquiries is preferred
Exposure to customer service platforms such as Zendesk is a plus

Job Responsibility

Coordinate customer orders from initial request through post-order follow-up, ensuring each step is completed accurately and on schedule
Work closely with sales, intake, and quoting teams to gather needed details, answer questions, and support active projects across product categories
Participate in project kickoff discussions and help maintain alignment between customer expectations, sales activity, and operational requirements
Maintain customer account records, open order tracking, shared documentation, and portal updates so information remains current and accessible
Monitor order status, revise shipping or lead-time details when needed, and communicate changes promptly to customers and sales representatives
Process payment or deposit collection when required and support related account inquiries with professionalism and accuracy
Prepare and release order tickets within established timelines, including time-sensitive console orders and direct shipment activity
Conduct stock availability checks, send shipment notifications for direct-ship orders, and handle service requests related to national, hospitality, international, private label, and other assigned accounts

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit org...

Location

United States , Richland Center

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, call center support, or a similar customer-facing role
Ability to manage inbound and outbound calls with confidence, professionalism, and empathy
Strong data entry and order processing skills with a high degree of accuracy
Clear verbal communication skills and the ability to interact effectively with a wide range of customers
Comfortable using computer systems and navigating multiple tools while assisting callers
Strong organizational skills with the ability to handle several tasks in a fast-paced environment

Job Responsibility

Respond to incoming customer calls promptly and provide courteous, solution-focused assistance
Handle a steady volume of inquiries in a call center environment while maintaining professionalism and attention to detail
Enter orders and update customer information accurately within internal systems
Make outbound calls as needed to follow up on requests, confirm details, or provide status updates
Resolve routine service issues by gathering information, answering questions, and guiding customers to appropriate solutions
Document interactions clearly so records remain complete, organized, and easy to reference
Support day-to-day customer service operations by prioritizing tasks and meeting established response expectations

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

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Customer Service Operations – Process & Tools Intern

Job Description

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