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Customer Service & Onboarding Coordinator

https://www.randstad.com Logo

Randstad

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Location:
Australia , Melbourne

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

35.80 AUD / Hour
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Job Description:

As the first point of contact for all new staff members, you are the face (and voice) of the company. Your day will be a mix of high volume interaction and essential administrative tasks.

Job Responsibility:

  • Candidate Onboarding: Welcoming new staff and guiding them through their first steps with the client
  • Verification: Managing e document verification to ensure all new hires are compliant and ready to work
  • Heavy Customer Service: Managing a busy front desk and handling a high volume of inbound phone inquiries
  • Help Desk Support: Acting as the primary resource for staff questions and troubleshooting general issues
  • First Impressions: Ensuring every person who walks through the door or calls in feels supported and informed

Requirements:

  • The "I Can Help" Attitude: You don't just point people in the right direction
  • you ensure they get there
  • Calm Under Pressure: You can maintain a friendly, professional manner even when things get hectic
  • Tech Savvy: Comfortable working with e-document platforms and basic office software
  • Resilient: You enjoy the energy of a warehouse office and can pivot between tasks quickly
What we offer:

Geniune path to permanency for the right candidate

Additional Information:

Job Posted:
May 15, 2026

Expiration:
May 28, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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