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Customer Service Officers - Government

https://www.randstad.com Logo

Randstad

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Location:
Australia , Adelaide

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

37.00 - 40.00 AUD / Hour
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Job Description:

Randstad is currently recruiting Customer Service Officers for well-known and reputable Government Departments. These opportunities are ideal for people-oriented professionals who thrive in dynamic environments and are looking to contribute to essential public services. Assignments of up to 3 months are available with a high view for extension. Work days are Monday to Friday, with full-time hours scheduled between 8am and 5.30pm. The hourly rate for these positions is $37 - $40 plus super.

Job Responsibility:

  • Provide high-level advisory and issue resolution for diverse customers
  • Offer guidance to queries and interpret complex customer information
  • Perform high-level administrative tasks and generate appropriate documentation
  • Maintain records management processes, including regular updates and reviews
  • Manage high-volume inquiries both face-to-face and over the phone

Requirements:

  • Highly developed verbal and written communication skills
  • Experience in dealing with high-volume calls and a professional phone manner
  • Sound knowledge of the Microsoft Windows PC environment and strong Microsoft Office skills
  • Strong alpha and numerical data entry skills with high attention to detail
  • The ability to problem solve and learn new technologies quickly
  • Must hold a current National Police Clearance (NPC)

Nice to have:

Working with Children Check (WWCC)

What we offer:
  • Three pay runs per week
  • Access to the My Randstad portal
  • Exclusive access to roles before they go to market
  • Discounts at major retailers like David Jones, Myer, JB Hi-Fi, Woolworths, and more
  • Access to employee assistance program including confidential counseling services
  • Genuine support team dedicated to development and success

Additional Information:

Job Posted:
May 06, 2026

Expiration:
May 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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