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Customer Service Officer

https://www.randstad.com Logo

Randstad

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Location:
Australia , Launceston

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

37.00 - 43.00 AUD / Hour
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Job Description:

We are seeking dedicated, flexible, and customer-focused Customer Service Officers to join our team in Launceston. These are true casual, on-call positions best suited to individuals who are open to working ad hoc shifts. As these roles support various locations and functions, your shifts will vary across a 7-day roster, offering a great deal of variety. These positions are heavily customer-facing. Your core duties will include providing exceptional service, handling enquiries, and resolving issues efficiently. You will play a key role in ensuring customer satisfaction and supporting the team in day-to-day operations.

Job Responsibility:

  • Responding to customer enquiries via phone, email, and in person
  • Providing accurate information and assistance regarding products and services
  • Resolving customer issues or escalating them to management as required
  • Maintaining up-to-date records and processing transactions accurately
  • Collaborating with team members to ensure smooth operational flow

Requirements:

  • Proven experience in customer service or a related front-facing role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and a 'customer-first' mindset
  • The ability to work independently and adapt quickly to different team environments
  • True flexibility to work ad hoc across a 7-day week on short notice
  • Competent computer skills and familiarity with customer management systems (CRM)

Additional Information:

Job Posted:
May 20, 2026

Expiration:
May 31, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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