Customer Service Officer

• Engage directly with customers to secure detailed information needed for claim processing, providing clear guidance throughout the claims process
• Conduct thorough eligibility assessments for customers requesting rental vehicles, verifying details to determine if they meet the required criteria for support
• Collect and document all relevant details from customers and other stakeholders to support the claims process, conducting further investigations when required
• Serve as the primary contact for external stakeholders, including insurers, repair shops and towing companies, maintaining efficient and professional communication
• Coordinate with internal teams such to support seamless claim resolution and uphold service standards
• Provide exceptional service by responding to customer inquiries, guiding them through the claims and rental process, and offering regular updates on their claim status

• Prior experience in phone-based customer service or sales (preferred but not essential)
• 38-hour work week
• Have flexible availability to work Monday–Sunday between 7:00am-9:30pm (preferred)
• Proficiency in additional languages, such as Mandarin or Cantonese (desirable)
• Tech-savvy with strong computer literacy
• Excellent organisational skills and capable of handling multiple tasks effectively
• A warm and enthusiastic personality, with a strong sense of empathy

Proficiency in additional languages, such as Mandarin or Cantonese

• Bonus Incentive Scheme
• Career Development
• Collaborative Environment
• Head Office Location - Less than 10 minutes from Mascot Station
• Team Celebrations - Monthly catered lunches, birthday and event celebrations
• Study Assist Program
• Employee Wellbeing Program - 24/7 support and wellbeing resources
• Exclusive Discounts - Special offers through Employment Hero and Flare