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Customer Service Officer

https://www.randstad.com Logo

Randstad

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Location:
Australia , Sydney

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

65000.00 - 75000.00 AUD / Year
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Job Description:

Ever wondered how the skyscrapers, highways, and homes in your community actually get built? It starts with a single order and a world-class team behind the scenes. We are representing a global leader in innovative and sustainable building solutions and we’re looking for a sharp, proactive Customer Service Officer to join our Norwest hub. If you thrive in a fast-paced environment where your knack for organisation meets your passion for helping people, we want to hear from you! Why You’ll Love This Role You aren't just "taking orders" you are the engine room of our delivery operations. You’ll be the voice our customers rely on, ensuring that the right mix gets to the right site at exactly the right time. You’ll balance the puzzle of truck schedules with the needs of our clients, making sure every delivery is a success.

Job Responsibility:

  • Take timely orders and ensure every detail is captured accurately in the system
  • Negotiate delivery times and manage schedules to keep the customers happy and the trucks moving efficiently
  • Work closely with our scheduling team, drivers and account managers to provide a seamless order-to-delivery experience
  • Help to maintain a safe workplace by gathering feedback on site safety and ensuring all delivery requirements are met securely

Requirements:

  • A background in customer service with a human-centric approach to solving problems
  • An understanding of the local geography and suburb locations to help guide our fleet
  • Exceptional data entry accuracy
  • Solid computer skills and the agility to learn new software programs quickly
  • Clear, professional and friendly verbal and written communication skills
What we offer:
  • Up to $75K+Super
  • Monday-Friday 5am, 6am, 7am starts with every second Saturday to be worked
  • Join a team that values your input and encourages you to lead by example
  • Our client invests in their people with training programs designed to help you level up your career
  • Play a vital role in major construction projects across the region

Additional Information:

Job Posted:
May 20, 2026

Expiration:
June 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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