Customer Service Officer

• Manage key customer accounts, ensuring satisfaction, timely communication, and order accuracy
• Act as the primary liaison between customers and internal teams (production, purchasing, quality, and finance)
• Monitor and report on order status, performance against budget, and customer trends
• Ensure all orders meet ISO 9001 standards and company contract review procedures
• Handle daily tasks including stock level monitoring, sales reporting, and enforcing minimum order quantities
• Lead and document customer visits, ensuring clear follow-up and action plans
• Maintain office professionalism, including response times, order handling standards, and customer service
• Provide regular performance updates to the Operations Director, including KPIs and variance reporting
• Support proactive sales efforts through outbound calls, lead follow-up, and stock sale targeting

• Proven experience managing multiple customer accounts with attention to service quality and accuracy
• Strong coordination with cross-functional departments to fulfill customer requirements and resolve issues
• Knowledge and application of ISO 9001 quality procedures in sales operations
• Skilled in reporting key metrics such as order performance (OTIF), sales variances, and customer activity
• Ability to enforce operational standards including order thresholds, carriage control, and stock initiatives
• Demonstrated ability to support and maintain structured office environments, ensuring policy compliance and effective team operations

25 Days Holiday + Banks