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Become an outbound customer service representative in a financial institution who is focused on delivering exceptional outcomes that exceed their customers expectations!
Job Responsibility
Building and maintaining strong relationships with customers by providing high quality service
Successfully providing quality resolution of disputed accounts
Negotiating with clients throughout all stages of collections process in align with company policies
Managing internal escalations for client and broker queries or complaints
Ensuring that customer requests are actioned efficiently and effectively
Communicating clearly and with respect to all customers
Requirements
MUST have previous Collections experience
You will have the natural ability and desire to help others as well as building trusting relationships
Strong computer skills
Strong verbal and written communication skills
You thrive in busy, fast paced environments
You have an investigative mindset
You're empathetic, compassionate & professional
Ability to work in a team
What we offer
Attractive pay rate
Beautiful office in central Adelaide CBD
Close to public transport OR paid parking
Comprehensive training provided with ongoing coaching & support to develop your skill set
A vibrant, energetic workforce with lots of fun initiatives