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Assure Logo Assure · Customer Service

Customer Service Officer

Australia, West Perth · Job Posted February 21, 2026
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Job Description

As a Customer Service Officer, you’ll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de-escalating challenging situations and ensuring every interaction leaves a positive impression. You’ll work across multi-site teams, using telephony and CRM systems to navigate complex environments with precision and care.

Job Responsibility

  • Actively seek to understand customer needs during inbound calls and proactively engage with customers to schedule appointments
  • Process detailed information consistently and accurately
  • Absorb new information quickly and apply it effectively to improve performance and service delivery
  • Take direct action to meet and exceed objectives
  • Perform under pressure with composure, resilience and professionalism
  • Remain fully functional and focused in changing environments
  • Uphold the highest standards of conduct, aligning with our values and culture in every decision and interaction

Requirements

  • Proven experience in de-escalating tense or challenging customer interactions
  • Familiarity with CRMs and customer databases
  • confident navigating multiple systems
  • Background in a complex call centre or fast-paced retail environment
  • Experience working with KPIs and performance targets
  • Excellent interpersonal skills with genuine empathy for people
  • Strong problem-solving and critical thinking ability
  • A collaborative team player who thrives in multi-site team environments
  • Exceptional attention to detail and organisational skills

What we offer

  • Worklife balance, no weekends
  • Access to purchase additional leave
  • Discounted health insurance
  • Car leasing packages
  • Paid Parental Leave
  • Service recognitions
  • Ability to experience the various APM Group Human Services brands to broaden your skill set and career growth
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