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Adbri is seeking a Customer Service Officer to join our team based in Stapylton, Queensland. This role is critical in ensuring the accurate, timely and professional coordination of customer orders, enquiries and deliveries across our concrete, aggregates and masonry products. You will act as a key point of contact between customers, sales and operations, helping deliver a seamless customer experience in a fast-paced, safety-focused environment.
Job Responsibility:
Provide exceptional customer service to internal and external stakeholders
Process customer orders, quotes and enquiries accurately and efficiently
Coordinate with sales and operational teams to ensure on-time product delivery
Maintain accurate data entry across systems (SAP or similar)
Manage incoming calls and respond professionally in a timely manner
Support sales teams with administrative tasks and customer follow-ups
Maintain quote and lead tracking systems to capture opportunities
Assist with stock control, reporting and general office administration
Ensure all activities align with safety, compliance and company standards
Requirements:
Previous experience in customer service, administration or internal sales
Strong communication skills with a professional phone manner
High level of accuracy and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Experience using SAP or similar systems (highly regarded)
Ability to work both independently and as part of a team