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Customer Service Officer

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Ontex Peninsular

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Location:
France , Sainghin-en-Melantois

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Customer Service Officer ensures end‑to‑end execution of retail customer orders, guaranteeing accuracy, service level, and customer satisfaction. The role involves daily customer communication, order management, and coordination with sales, logistics, and planning teams. The position requires strong skills in SAP, order processing, complaint handling, and national / international shipment follow‑up. Key competencies include multitasking, problem anticipation, continuous improvement mindset, and stress resilience. Fluency in English, strong interpersonal skills, autonomy, and rigorous attention to detail are essential for success in this role.

Job Responsibility:

  • end‑to‑end execution of retail customer orders
  • ensuring accuracy, service level, and customer satisfaction
  • daily customer communication
  • order management
  • coordination with sales, logistics, and planning teams

Requirements:

  • strong skills in SAP, order processing, complaint handling, and national / international shipment follow-up
  • multitasking
  • problem anticipation
  • continuous improvement mindset
  • stress resilience
  • fluency in English
  • strong interpersonal skills
  • autonomy
  • rigorous attention to detail

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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