Customer Service Officer

• Provide efficient, customer-focused check-in and boarding services at Sydney Airport
• Assist with the safe and timely receipt and dispatch of aircraft
• Conduct passenger marshalling on the tarmac and manage queues in the terminal
• Complete pre-flight and post-flight operational duties, including updating flight information and ticket sales
• Develop and maintain strong Sabre Departure Control System (DCS) skills through training provided by Rex
• Deliver exceptional service to eligible Rex Lounge guests at Terminals 2 and 3, including the facilitation of lounge amenities and services
• Provide dedicated assistance to Rextra Care customers to ensure a safe and comfortable journey
• Support customers with damaged or lost baggage enquiries
• Comply with company safety policies and standard operating procedures
• Perform other duties as reasonably directed by the Airport Manager

• Strong customer service experience in a fast-paced, high-service environment (aviation, cruise, rail, hospitality, or tourism)
• Prior airline industry experience will be considered an advantage
• Must be able to obtain an Aviation Security Identification Card (ASIC) and Responsible Service of Alcohol (RSA) certificate
• Well-presented, professional, and enthusiastic about supporting regional aviation
• Strong communication, interpersonal and relationship building skills
• Task-driven and focused, with the ability to manage time effectively, prioritise, and multitask
• Flexibility to work shifts, including early mornings, evenings, weekends, and public holidays
• Ability to work in a team environment
• Well-presented with a professional, friendly, and approachable manner

Experience with Sabre DCS is beneficial but not essential