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As a Customer Service Officer, you will be the first point of contact for clients, Support Workers, and community vendors. You’ll provide clear information, resolve enquiries, and deliver empathetic support—often to people navigating complex or challenging situations. You’ll work within a collaborative and supportive team, where quality service and compassion are at the heart of everything we do.
Job Responsibility:
Deliver high-quality, professional customer service across multiple communication channels
Respond to enquiries and complaints with empathy, efficiency, and confidence
Accurately record client interactions and updates in internal systems
Problem-solve and think creatively to support client needs
Adapt to a fast-paced and evolving environment
Contribute positively to a supportive, inclusive team culture
Requirements:
Proven customer service experience with a strong people-first approach
Confident communicator with excellent attention to detail
Able to manage sensitive conversations with professionalism and care
Adaptable, resilient, and comfortable working in a dynamic environment
Motivated to contribute to a role with purpose and impact
What we offer:
Not-for-Profit Salary Packaging – increase your take-home pay
Generous employee benefits and recognition programs
Perk Box access – 9,000+ discounts on groceries, shopping, travel, fitness & more
Professional development and career progression opportunities
Inclusive, safe, and respectful workplace culture
Free and confidential Employee Assistance Program (EAP)