CrawlJobs Logo

Customer Service Officer

darwin.nt.gov.au Logo

City of Darwin

Location Icon

Location:
Australia , Darwin

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

73789.06 AUD / Year
Save Job
Save Icon
Apply Position

Job Description:

Interactive customer-facing role within local government setting. Both full-time and part-time opportunities available. 6-weeks of annual leave, pro-rata base salary $73,789.06.

Job Responsibility:

  • Attend to customers promptly, impartially and courteously, considering characteristics, needs and diversity
  • Inform customers on the range of services provided to the community by the Council as well as by other agencies and community organisations
  • Process payments, permits and complaints efficiently and accurately
  • Work professionally, cooperatively and respectfully with other team members to accomplish joint tasks and build positive working relationships

Requirements:

  • Certificate III in Local Government / Business Administration / Customer Engagement or equivalent qualification and/or experience
  • Minimum of two (2) years' experience in a customer service environment
  • National Police Records Check
  • Drivers licence C Class
What we offer:
  • 6-weeks of annual leave, pro-rata
  • 15 days personal leave, pro-rata
  • superannuation

Additional Information:

Job Posted:
May 16, 2026

Expiration:
May 21, 2026

Work Type:
On-site work
Icon
City of Darwin - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Service Officer

Customer Service Officer

At Sopra Steria, Customer Service Officers play a central role in providing high...
Location
Location
Belgium , Brussels
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or a relevant equivalent
  • entry level to 3 years relevant experience
  • experience with Microsoft Office tools
  • Dutch & French (required), English desirable
Job Responsibility
Job Responsibility
  • Support clients efficiently and professionally using Microsoft Office
  • manage customer files accurately
  • maintain clear communication
  • streamline processes
  • ensure smooth internal collaboration and efficient information exchange
  • handle inquiries in a professional and solution-oriented manner
What we offer
What we offer
  • Mobility options (including a company car)
  • insurance coverage
  • meal vouchers
  • eco-cheques
  • continuous learning opportunities through the Sopra Steria Academy
  • team events
  • Fulltime
Read More
Arrow Right

Customer Service Officer

This is a full-time permanent position for a Customer Service Officer at Aruma. ...
Location
Location
Australia
Salary
Salary:
Not provided
https://www.aruma.com.au Logo
Aruma
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Sound computer literacy, confidence adopting systems and technology
  • Proficient in MS Office Suite – primarily Excel and Outlook
  • Resilience, boldness, and dedication to delivering exceptional customer service
  • Strong communication and problem-solving abilities to effectively handle customer interactions
  • Proficiency in adhering to policies and procedures, ensuring consistent and accurate execution
  • Ability to collaborate within a team environment and escalate matters when appropriate.
Job Responsibility
Job Responsibility
  • Be the first point of contact for customers, providing excellent service
  • Respond to and resolve customer feedback and complaints
  • Support the team with administrative tasks and ensure policies are followed
  • Identify issues that need escalation and ensure quick resolutions.
What we offer
What we offer
  • Competitive salary package with phone and laptop
  • Salary packaging for living and entertainment expenses
  • Continuous learning opportunities
  • Flexible work-life balance
  • Supportive team environment
  • Fitness Passport and confidential counselling through Employee Assistance Program
  • Team-building activities and positive workplace culture.
  • Fulltime
Read More
Arrow Right

Customer Service Officer

Temporary Customer Service Officer in the Education Sector providing exceptional...
Location
Location
United Kingdom , Bradford
Salary
Salary:
13.00 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a customer-facing role
  • Strong communication and interpersonal skills
  • Confident in using Microsoft Office and CRM systems
  • Highly organised with excellent attention to detail
  • Capable of following processes and working both independently and as part of a team
  • Proactive, solution-oriented, and adaptable to changing priorities
  • Committed to confidentiality, equality, and safeguarding practises
  • DBS required
Job Responsibility
Job Responsibility
  • Be the first point of contact for students, staff, and visitors
  • Handle enquiries via face-to-face interactions, phone calls, emails, web chat, and social media
  • Support student applications and enrolment processes with accurate data entry
  • Issue ID cards and manage visitor logs
  • Provide information on fees and signpost available financial support services
  • Keep GDPR-compliant records and contribute to team KPIs
  • Collaborate with internal departments to ensure seamless student experience
Read More
Arrow Right

Customer Service Officer

The Customer Service Officer at Carbiz is responsible for guiding customers thro...
Location
Location
Australia , Mascot
Salary
Salary:
55000.00 - 60000.00 AUD / Year
carbiz.com.au Logo
Carbiz Rentals
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience in phone-based customer service or sales (preferred but not essential)
  • 38-hour work week
  • Have flexible availability to work Monday–Sunday between 7:00am-9:30pm (preferred)
  • Proficiency in additional languages, such as Mandarin or Cantonese (desirable)
  • Tech-savvy with strong computer literacy
  • Excellent organisational skills and capable of handling multiple tasks effectively
  • A warm and enthusiastic personality, with a strong sense of empathy
Job Responsibility
Job Responsibility
  • Engage directly with customers to secure detailed information needed for claim processing, providing clear guidance throughout the claims process
  • Conduct thorough eligibility assessments for customers requesting rental vehicles, verifying details to determine if they meet the required criteria for support
  • Collect and document all relevant details from customers and other stakeholders to support the claims process, conducting further investigations when required
  • Serve as the primary contact for external stakeholders, including insurers, repair shops and towing companies, maintaining efficient and professional communication
  • Coordinate with internal teams such to support seamless claim resolution and uphold service standards
  • Provide exceptional service by responding to customer inquiries, guiding them through the claims and rental process, and offering regular updates on their claim status
What we offer
What we offer
  • Bonus Incentive Scheme
  • Career Development
  • Collaborative Environment
  • Head Office Location - Less than 10 minutes from Mascot Station
  • Team Celebrations - Monthly catered lunches, birthday and event celebrations
  • Study Assist Program
  • Employee Wellbeing Program - 24/7 support and wellbeing resources
  • Exclusive Discounts - Special offers through Employment Hero and Flare
  • Fulltime
Read More
Arrow Right

Customer Service Officer

At Rex, delivering heartfelt hospitality is at the core of what we do. We are se...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
rex.com.au Logo
Rex (Regional Express)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong customer service experience in a fast-paced, high-service environment (aviation, cruise, rail, hospitality, or tourism)
  • Prior airline industry experience will be considered an advantage
  • Must be able to obtain an Aviation Security Identification Card (ASIC) and Responsible Service of Alcohol (RSA) certificate
  • Well-presented, professional, and enthusiastic about supporting regional aviation
  • Strong communication, interpersonal and relationship building skills
  • Task-driven and focused, with the ability to manage time effectively, prioritise, and multitask
  • Flexibility to work shifts, including early mornings, evenings, weekends, and public holidays
  • Ability to work in a team environment
  • Well-presented with a professional, friendly, and approachable manner
Job Responsibility
Job Responsibility
  • Provide efficient, customer-focused check-in and boarding services at Sydney Airport
  • Assist with the safe and timely receipt and dispatch of aircraft
  • Conduct passenger marshalling on the tarmac and manage queues in the terminal
  • Complete pre-flight and post-flight operational duties, including updating flight information and ticket sales
  • Develop and maintain strong Sabre Departure Control System (DCS) skills through training provided by Rex
  • Deliver exceptional service to eligible Rex Lounge guests at Terminals 2 and 3, including the facilitation of lounge amenities and services
  • Provide dedicated assistance to Rextra Care customers to ensure a safe and comfortable journey
  • Support customers with damaged or lost baggage enquiries
  • Comply with company safety policies and standard operating procedures
  • Perform other duties as reasonably directed by the Airport Manager
  • Parttime
Read More
Arrow Right

Customer Service Officer

As a Customer Service Officer, you’ll be the first point of contact for our valu...
Location
Location
Australia , Pialba
Salary
Salary:
Not provided
apm.net.au Logo
APM Employment Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in de-escalating tense or challenging customer interactions
  • Familiarity with CRMs and customer databases
  • confident navigating multiple systems
  • Background in a complex call centre or fast-paced retail environment
  • Experience working with KPIs and performance targets
  • Excellent interpersonal skills with genuine empathy for people
  • Strong problem-solving and critical thinking ability
  • A collaborative team player who thrives in multi-site team environments
  • Exceptional attention to detail and organisational skills
Job Responsibility
Job Responsibility
  • Actively seek to understand customer needs during inbound calls and proactively engage with customers to schedule appointments
  • Process detailed information consistently and accurately
  • Absorb new information quickly and apply it effectively to improve performance and service delivery
  • Take direct action to meet and exceed objectives
  • Perform under pressure with composure, resilience and professionalism
  • Remain fully functional and focused in changing environments
  • Uphold the highest standards of conduct, aligning with our values and culture in every decision and interaction
What we offer
What we offer
  • Worklife balance, no weekends
  • Access to purchase additional leave
  • Discounted health insurance
  • Car leasing packages
  • Paid Parental Leave
  • Service recognitions
  • Ability to experience the various APM Group Human Services brands to broaden your skill set and career growth
  • Fulltime
Read More
Arrow Right

Customer Service Officer

As a Customer Service Officer, you’ll be the first point of contact for our valu...
Location
Location
Australia , West Perth
Salary
Salary:
Not provided
apm.net.au Logo
APM Employment Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in de-escalating tense or challenging customer interactions
  • Familiarity with CRMs and customer databases
  • confident navigating multiple systems
  • Background in a complex call centre or fast-paced retail environment
  • Experience working with KPIs and performance targets
  • Excellent interpersonal skills with genuine empathy for people
  • Strong problem-solving and critical thinking ability
  • A collaborative team player who thrives in multi-site team environments
  • Exceptional attention to detail and organisational skills
Job Responsibility
Job Responsibility
  • Actively seek to understand customer needs during inbound calls and proactively engage with customers to schedule appointments
  • Process detailed information consistently and accurately
  • Absorb new information quickly and apply it effectively to improve performance and service delivery
  • Take direct action to meet and exceed objectives
  • Perform under pressure with composure, resilience and professionalism
  • Remain fully functional and focused in changing environments
  • Uphold the highest standards of conduct, aligning with our values and culture in every decision and interaction
What we offer
What we offer
  • Worklife balance, no weekends
  • Access to purchase additional leave
  • Discounted health insurance
  • Car leasing packages
  • Paid Parental Leave
  • Service recognitions
  • Ability to experience the various APM Group Human Services brands to broaden your skill set and career growth
  • Fulltime
Read More
Arrow Right

Office Services Associate

The selected candidate will be a key member of our team, providing front-of-hous...
Location
Location
United States , San Francisco
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • strong customer service skills
  • proficiency in handling various office functions and operations
  • understanding and adherence to company procedures and policies
  • experience in answering inbound calls and managing service calls
  • proven experience in supervising a team
  • familiarity with 'About Time' software or similar time management tools
  • familiarity with hiring processes
  • experience with scanning and printing tasks
  • ability to perform receptionist duties
  • ability to troubleshoot office equipment issues
Job Responsibility
Job Responsibility
  • process and maintain customer credit applications and records
  • handle and resolve customer inquiries
  • monitor customer accounts
  • ensure all office services work is logged
  • perform office services tasks
  • communicate with supervisors or clients
  • prioritize workflow
  • troubleshoot basic equipment problems
  • interact with clients
  • adhere to company policies
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right