Customer Service Officer Job at Brook-St Hiredonline (North Shields)

Job Description

Customer Service Officer - HMCTS (North Shields) Pay - £12.86 per hour Monday - Friday - 37 hours per week Temporary assignment until March 2027 Must have valid right to work and be able to pass a DBS Our client, a reputable government organisation, is hiring for a Customer Service Officer to join their team in North Shields. This is a fantastic opportunity to contribute to the justice system by providing vital support and ensuring smooth court operations.

Job Responsibility

Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings
Assisting users and stakeholders through face-to-face engagement, telephone calls (incoming and outgoing), and responding to correspondence in various formats
Providing clear, consistent information to users, including those with complex needs, to help them participate effectively in justice processes
Using HMCTS service scripts and knowledge articles to direct users to relevant services and support
Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating relevant systems
Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed
Processing work in line with standard operating procedures to meet performance and service standards
Managing case files with accurate data entry, secure information handling, and compliance with data retention protocols
Handling jury service tasks, including selection, deferrals, reassignments, attendance tracking, and processing expenses
Assisting with listing and scheduling to optimise judicial time and respond to urgent matters
Providing judicial support such as diary management and administrative assistance
Supporting enforcement activities, including financial assessments and producing basic reports
Contributing to health and safety operations, including facility checks, issue logging, and safety governance

Requirements

Strong organisational skills and attention to detail
Excellent communication skills, with the ability to engage professionally across multiple contact methods
Ability to handle sensitive information with discretion and maintain confidentiality
Experience in administrative support or customer service roles is desirable
Knowledge of court or legal processes is advantageous
Ability to work effectively under pressure and adapt to changing priorities
A proactive approach to problem-solving and risk identification
Must have valid right to work and be able to pass a DBS

Nice to have

Experience in administrative support or customer service roles is desirable
Knowledge of court or legal processes is advantageous

Brook-St Hiredonline - All Job Offers

Select Country

Customer Service Officer

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?

Customer Service Officer

Customer service officer

Customer Service Officer

Customer Service Officer

Customer Service Officer

Customer Service Officer

Customer Service Officer

Customer Service Officer

Customer Service Officer

Our AI answers in your language